Richden Park

Since Mum moved here from a previous, local care home, we have seen a marked improvement to her care for her age-related issues. Mum is so much happier which is such a relief and reassurance to her family. Nothing is too much trouble for the staff. With strong leadership, the home is a welcoming care home. All members of the staff have gone over and beyond to provide the support, affection, respect and attention that my elderly, vulnerable mother needs and deserves.

The food is excellent and there is always a very happy atmosphere whenever I go.

The home is very excellent. No complaints whatsoever. The staff and carers are top-rated and the management knows their job inside out.

My mother is looked after, and I am contacted if the home has any concerns about her. My mother is happy, and even when she is grumpy with staff, she is still respected. They just work with her, and she doesn't stay grumpy long. They are very helpful and supportive of us also.

My mother had to move from her existing care home as her dementia worsened and Richden Park appeared to offer what she needed. My sister and I have been extremely impressed by the care she's received at Richden Park and we've seen a significant improvement in her overall demeanour directly as a result. It's a great comfort knowing Mum's being cared for so kindly by people who understand the impact of dementia, and while moving her was a great worry we're now delighted that we went ahead and that she's now receiving the care and attention she needs.

My brother-in-law was originally in another care home after five months in hospital and losing his leg muscles due to hospital staff not bothering to get him out of the bed. However, as soon as he entered Richden Park, this was changed and he was encouraged to get up and walk around the home, also his personal care etc was well taken care of, and him being again encouraged to help himself which in turn also helped his mental health. After a few weeks in the home, he was walking without assistance and even going to the dining room and mixing with other people there. After four weeks after entering the home, he decided he wanted to be back with his dog and decided he felt well enough and able to return home. The staff all seemed very attentive and well-led even though there had obviously been a change in management. Every day the staff checked on him at least once an hour and talked to him about his time as a deep-sea diver.

The most appalling place to put anyone with dementia in. On first meeting the manager she was rude and aggressive, to call it a care home for my sister is a joke, there is little care for her. They have made it more than plain they cannot be bothered and would like her out. I have had to contact Social Servies to try and get them to put in some effort. I would not recommend this place to anyone.

My mother was in Richden Park for 6 weeks after breaking her hip. She was never out of bed as she could not walk. The care of her every day was very good. She was washed, changed and never left for long periods, they came in regularly to ensure she ate and drank and to see she was alright. All the staff were very kind and helpful with everything relating to mum.

My sister-in-law moved to Richden Park in November 2019. It was chosen because of the sitting rooms they were nice and spacious, well decorated, clean and the staff were friendly on our inspection. The CQC also gave a good review. I have since found my judgement was correct. Everyone is friendly the staff are well organised and the meals are freshly cooked. Rooms are always clean and well kept. My sister-in-law has settled in very well. The manager who runs the home is always available congratulations.

I could not wish for better care for my mum during her last days. Excellent people. I would highly recommend the home and staff.

I am extremely thankful to the manager and her polite attentive staff. They all could not do enough for the residents. When I was there beside my mother, the staff would always ask if I was OK and did I want anything while visiting. It was a pleasure to be there.

I have never felt so cared for and happy by everyone.

My father has been in there for a year now. During that time a good caring care home has got even better. Their greatest assets are the staff. It is a very hard job but they are brilliant. From the excellent chefs and carers to the Managers. Pay them more!

My review is that the care home is clean and well run. The staff are great. My only concern at times is there is not enough staff on duty at some times. The rooms are clean and the food is good.

The staff are very friendly and approachable and there is a pleasant atmosphere in the care home.

I visited an old family friend many times over the last few months and have always found Richden Park to be a happy friendly home. The staff are always welcoming and all the people that live there seem happy. The cleaners do a good job and the home looks and smells clean. The food always looks nice.

My mum has been a resident at Richden Park for just over a year. The staff are very caring and reliable. The only thing I would pick up on is boredom. They have arranged activities every day which is very good, but in between it would be nice if a selection of newspapers/magazines were provided. The television is on constantly but not always on a programme that is particularly entertaining (usually Sky News!).