Alba Rose

Keldhead Hall, Middleton Road, Pickering YO18 8NR
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9.8 37 Reviews
  • Alba Rose, Pickering
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are based on assessment of care needs. Please contact us for further information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tanya Wormald (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)

Parking

  • Car park available on site.

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Alba Rose Reviews (37)

Total of 37, showing 21-37
9.8

Alba Rose has a Review Score of 9.8 (9.784) out of 10, based on 15 reviews in the last 2 years. Over all time Alba Rose has 37 reviews.

Overall Experience

  • 34
  • 3
  • 0
  • 0
  • 0

Date Published

37
5
6
15
22

Review from Elizabeth A (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother and father receive is excellent.

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Review from Stuart D (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is brilliant. Empathetic and caring, very professional, and well organised. The staff and management have been fantastic from day one.

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Review from Sandra M (Cousin of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin who has special needs went to Alba Rose as an emergency placement when I as her main carer suffered a heart attack. She was there from July 2021-May 2022. The Team at Alba Rose were wonderful with her during with was a difficult and uncertain time for her. The support they gave her was second
to none. Spending time with her and reassuring and supporting her. This was certainly a challenging time for them which they rose to and met well. We cannot speak highly enough of the care given to her as the home is not for clients with LD but for the Elderly and specialising in Dementia Care. What should have been a short-term placement became a prolonged placement lasting 9 months partly due to Covid and no available places in the area for clients with special needs. The manager and the team did all they could to ensure her needs were met to the best of their ability. We thank them for all their hard work and kindness to ourselves and her. She is now in her forever home. Thank you all.

Reply from Tara Batra, Interim Home Manager at Alba Rose

Thank you Sandra for your review - we wish you all the best of luck for the future!

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Review from Christine S (Daughter of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for a more wonderful place to put Dad in his final years. The care and attention of all staff is exceptional. They are always smiling and so dedicated. Nothing is a problem. I was delighted on my first visit to him to see him looking so well, happy, and putting on weight. He
has settled so well and praises all the staff and loves the food. He is provided with anything he needs night and day. They keep us informed about everything. They go above and beyond their duty.

Reply from Tara Batra, Interim Home Manager at Alba Rose

Thank you Christine for your kind review, we are delighted that you chose Alba Rose to care for your dad.

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Review from John S (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good with Mum. Alba Rose have done as much as they can to keep covid-19 out of the home.

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Review from Dorothy M (Friend of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We go to visit our dear friends at their home (we do not feel that we are visiting a care home). We are always made to feel so welcome by all the staff and feel like family visiting. Our friends are constantly asked what they want and are allowed to make their own decisions. We have been surprised by
the homely atmosphere. In the past when visiting homes we have been glad to get out!

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Review from Richard W (Son of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father has been a resident at Alba Rose for over 4 years. The staff have always been excellent at handling his physical and psychological difficulties. Management are very responsive to any issue raised. A particular strength is the employment of an activities supervisor. I can truly
say that this care home gives their residents a better quality of life than any residential home that I knew during my working life as a GP.

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Review from Ann L (Friend of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well organised and staff always available to be of assistance. The home deals with all resident's hospital appointments, including transport. The staff really motivate the residents, encouraging them to join in with all activities they organise. They have worked exceptionally hard during
Covid.

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Review from Janet C (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are both helpful and caring - nothing seems too much trouble for them. They have gone out of their way to facilitate family access to my mum during her temporary stay.

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Review from John C (Husband of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent four weeks in Alba Rose whilst I recovered from a heart attack. The home is well run and the staff kind and helpful. Given the Covid restrictions, visiting access was good and the home is making great efforts to ensure safety.

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Review from Brian H (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident for seven years. Her care has been consistently excellent, the staff are efficient and helpful.

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Review from Sally W (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well and is very happy at Alba Rose. The care is excellent and we both love the small homely home.
Staff are all lovely and accommodating and answer any questions I have.
The care given and just right for Mum.

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Review from Peter H (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Alba Rose for over seven years. She has received excellent care and all the carers go out of their way to look after all her needs. She is always treated with compassion and dignity and is extremely happy at Alba Rose.

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Review from Jennifer L (Niece of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Alba Rose for 2-years now, and it is very much home for her.
The surroundings are comfortable and homely with a beautiful garden and lovely views from the public rooms and terrace.
She is looked after very well by the wonderful dedicated staff who are unfailingly kind
and caring.
In normal times, there are loads of activities and trips out, but they are on hold at the moment.
Despite the difficult situation, the residents are kept happy and occupied.

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Review from John C (Son of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alba Rose has provided my mother with exceptional care for the past four years. She has a comfortable, spacious room where she has her own furniture so that it has always felt like home. The staff have always shown a warm, caring attitude and, until the present lock-down, have provided a very varied
and stimulating programme of activities, especially the weekly "coffee run". The new management has taken over seamlessly and maintained the standard of care as well as greatly improving their communication with me, both from Alba Rose and from head office. On the most re-assuring aspects of my mother's care during the pandemic has been the stability of the staff with a low turnover, and the absence of agency staff. A recent visit to the garden marquee was well organised and successful.

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Review from Katrina (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Alba Rose are extremely caring and professional and over the past months particularly have responded to challenging and ever-changing conditions to provide tailored care to the residents and support for their families.
The nature of the building means that staff have had to adapt practices
to residents' requirements and have provided a secure environment for residents during Lockdown and the means for relatives to visit safely as soon as possible.
Staff are in regular contact with us and have really grown to know and understand my mother in law for which I am grateful. Her often complicated care needs are taken seriously and proactively dealt with wherever possible.

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Review from Hollie L (Granddaughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother spent many happy years at Alba Rose. Her health and well-being really improved during her time in the home. It was always very clear when we visited how tremendously caring the staff were towards grandma and the other residents. I always felt the home had a lovely family atmosphere. Grandma
loved her room and the views out of the window across fields. A big Thank-you to all the staff at Alba Rose for making such a difference to My Grandma.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Alba Rose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Alba Rose is calculated as follows: ( (139 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alba Rose is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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