Granville Square, Scarborough YO11 2QZ
Owner: Dr Khalid Hussian Javed and Dr Mussarat Javed
Person in charge: Angela Webster (Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Languages Spoken by Staff (other than English): British Sign Language
Single Rooms: 16
Shared Rooms: 3
Rooms with ensuite WC: 6
Weekly Charges Guide: Personal Care Single £312 – £325 , Personal Care Shared (per person) £312 – £325 (These prices are only a guideline, please contact Dulverton House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents
Latest Care Quality Commission* Report on Dulverton House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Dulverton House has a Review Score of 7.6 (7.644)
The Review Score of 7.6 (maximum of 10) for Dulverton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Dulverton House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Dulverton House is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.227 Points relating to the number of positive Reviews for Dulverton House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Tara W (Daughter of Resident) on Friday 9 March 2018. Relates to March 2018.
After some really awful experiences in the past with other care providers, I moved Mum to Dulverton House in Scarborough. After a tricky start due to Mum’s deterioration and confusion with Dementia, the manager and her team of dedicated staff offered much support, care and compassion to help our family get things as settled as they can be. I’ll never be happy that my Mum is in care but I can be satisfied that her needs are being met by people that seem to care. They communicate with myself and my sister in a way we’ve never experienced before. They inform us and involve us in her care. If there’s ever an issue or concern, they deal with it as best they can which eases the worry for me to a point. I know from experience that having Mum stay in a home where they encourage family involvement and work with you and not against you, makes a huge difference to how you cope as a family.
How likely would you be to recommend Dulverton House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Satisfactory
There are currently no Care Home Idol entrants who have performed at Dulverton House