The Gatehouse

9 Manor Road, Harrogate HG2 0HP
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9.7 34 Reviews
  • The Gatehouse, Harrogate
The Gatehouse is located in a leafy suburb of Harrogate, providing residents with easy access to local shops, the nearby Harlow Carr Gardens and is a short walk from the town centre or the Valley Gardens.

The home is located in its own grounds, and each room is equipped with en-suite facilities and have garden views and easy access.

Residents can enjoy a homely atmosphere, whilst being in the company of others in the homes garden room, or in one of the various quiet corners of the home.

Staff at The Gatehouse are professional and attentive and able to give friendly advice and help to those who ask, in addition to care and support services.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Janet McKenna (Director)

Local Authority / Social Services

Admission Criteria

  • Self funding / Third party top up
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The home is open to visitors, they do ask visitors to respect meal service to ensure their Residents are not distracted from eating their meals, however visitors are encouraged to join in meal service where practical.

Parking

  • Plenty of on-street parking is available

The Gatehouse Reviews (34)

9.7

The Gatehouse has a Review Score of 9.7 (9.727) out of 10, based on 13 reviews in the last 2 years.
Over all time The Gatehouse has 34 reviews.

Overall Experience
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Date Published
  • 34
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Reviewer Connection to The Gatehouse
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Total of 34, showing 1-20
Review from M B (Son of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very good nursing home.
My mother has been a resident here for two years, and she has improved in her well-being and enjoyment of life.
She has a social interaction with fellow residents that hugely benefits her.
I have no negative experiences at all over all this time.
Reply from Luke Dove, Manager at The Gatehouse

Thank you very much for the lovely words. It has been a brilliant two years and an absolute pleasure for all the staff who have cared for your relative. I will share this review at our next team meeting!

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Review from D K (Resident) assisted by family/friend published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friednly and cosy care home with loving staff! Everyone would go out of their way to do more for us! The management team are so helpful and warm! Everything is done on a personal need basis. I am very grateful!
Reply from Luke Dove, Manager at The Gatehouse

Thank you so much for the kind words! We are very proud of our home. I look forward to sharing this review with the team shortly!

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Review from M D (Son of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
From a recent bereavement necessitating residential care for my elderly dad, coupled with an in-country move from south to north, my dad has settled in very well with the support of the kind and caring staff.
The Gatehouse team are very supportive and welcoming and nothing seems too much trouble.
The
recently appointed new manager appears to have reinvigorated the team, keep up the good work.
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Review from J C (Godson of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good and much loved recently in all aspects.
Reply from Luke Dove, Manager at The Gatehouse

Thank you for taking the time to give us this lovely review!

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Review from Carol F (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of The Gatehouse for 15 months. Her care has been excellent, all the care team are very kind and professional. Previously, good leadership has been lacking but this has vastly improved since the appointment of the new manager. he is engaged with all he meets and keen to
improve, there is a renewed sense of team spirit which is reflected in the residents who are now enjoying more activities and engagement. Please keep up the good work, an excellent team.
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Review from Kirsty S (Granddaughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan (recently deceased) had a very happy time residing at The Gatehouse. Every time I and other family visited we found a caring, warm environment and atmosphere in the home. Staff, although often changing due to the sector were always welcoming and felt like friendly, whilst clearly showing respect
and care for each resident's dignity. The recent new management has definitely added a layer of confidence and reassurance to staffing (care staff) and the overall sense of The Gatehouse. Finally, I could not fault the care given to my nan in her last few weeks.
Reply from Luke Dove, Manager at The Gatehouse

Thank you for your lovely review. We all appreciate your kind words about the care given to your Nan. She will be sorely missed by us all here at The GateHouse.

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Review from J H (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending The Gatehouse to anyone considering a care home place. The care team are attentive and caring, they treat the residents with dignity and respect and make efforts to meet the individual needs of residents. I have always been kept fully informed of any changes or developments
in my mother's condition and I have felt the staff, at every level have been approachable and supportive.
Reply from Luke Dove, Manager at The Gatehouse

Here at the Gatehouse we really pride ourselves on our care. To read a review like this really hits home that we are getting it right. We will continue to deliver great person-centred care to the best of our ability. Thank you very much for your lovely words.

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Review from P S (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are excellent. The Gatehouse balances caring and helping residents with maintaining a feeling of independence and choices. My Mum has always been a very independent person so this matters to her. There is also a great balance of having plenty of things to join in with in The
Gatehouse community and having time to oneself and a lovely one-to-one chat with staff and visitors. The food is currently excellent as is the care and atmosphere.
Reply from Luke Dove, Manager at The Gatehouse

Thank you for this wonderful review. we pride ourselves on giving a high standard of personalised care, the staff are working incredibly hard and this will be an amazing review to share with them so they know it does not go unnoticed.

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Review from Kate B (Granddaughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran always vowed never to stay in any care facility, however after two days of respite care in The Gatehouse, she told us in no uncertain terms, she was giving up her flat because this was her home now. She has settled beautifully, in part down to the attentive, personalised and genuine care given
to her from the team. From the admin staff through to the care managers, special care is given to personalise the care and get to know their residents.
Her room is light and airy and organised to her taste and best care interests and nothing is too much trouble. Visiting is no problem - at any time, and we have even had take-out nights in our PJs. A real home from home. She is now a permanent resident and enjoying making new friends. The coffee mornings are always fabulous, and a lovely way to meet the people caring for your loved ones. Thank you to The Gatehouse team for all of your hard work!
Reply from Luke Dove, Manager at The Gatehouse

Thank you for this amazing review. We couldn't be more pleased that your Gran chose to stay after her respite, she is an absolute delight. I will pass these lovely words on to the team as soon as possible.

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Review from P L (Friend of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoyed a very pleasant visit today to our friend at the care home. We were made welcome, she has a nice room overlooking the garden, with good facilities.
Reply from Luke Dove, Manager at The Gatehouse

Thank you! I am really pleased that you enjoyed your visit. We pride ourselves on making sure everyone feels welcome and enjoys their time with us. We look forward to seeing you again.

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Review from M M (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of individual care my mum receives is excellent. Continuity of staffing means some of the team know and understand her really well.
Reply from Luke Dove, Manager at The Gatehouse

Thank you for taking the time to give this wonderful review, the team takes great pride in their work and the care we offer, I look forward to showing them this review so that they can see their hard work does not go un-noticed!

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Review from Bridget M (Sister of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is currently in The Gatehouse, and all I can say is what a relief it is. We are able to relax knowing that he is safe and getting the very best of care.
The care and the facilities are second to none.
Reply from Luke Dove, Manager at The Gatehouse

Thank you for your kind words. I will pass this on to the rest of the team!

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Review from E H (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to The Gatehouse last December I have found that the care she receives has been excellent. The staff are warm and caring. Management is always friendly and helpful, and overall I am very happy with the standard of care provided. A big thank you to all concerned.
Reply from Nicola Hatton, Manager at The Gatehouse

Thanks for your review, your mum is a pleasure to have around, she always has a smile on her face. I'm sorry that you didn't feel we met 5 stars in all areas so I will look forward to meeting up with you when you are next here so that we can discuss this.

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Review from M H (Son of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Gatehouse is light, airy, well kept, warm and welcoming. Staff have created a relaxed and friendly atmosphere, and my mother settled in straight away, with no regrets about leaving her previous life on her own. Despite her advanced age she has brightened since moving in: congenial company, good
meals and constant thoughtful care have given her a new lease of life. The home is the right size for her: small enough not to be intimidating or formal, large enough that there are plenty of people to chat to. A larger home might have more extensive facilities and activities (hence four, not five, in the scoring) but The Gatehouse makes the most of its homely and attractive site, and there are sufficient and varied events to keep residents engaged. If there are queries or problems, staff are quick to spot them, resolve them, call in medical or other help if necessary, and contact the family. I know my mother is in good hands.
Reply from Janet McKenna, Director at The Gatehouse

Thank you for your considered review and kind words. It is lovely that your mum has settled in so well and has become a happy member of our community.

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Review from C H (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into The Gatehouse Care Home six weeks ago after suffering from a fall which made her nervous to go back home. She has settled quite well. The home is clean, warm, well-furnished and friendly. All the carers, staff and managers are very friendly and helpful and always take time with Mum, who
can be quite challenging at times. She has also gained weight and seems happy in her new home. We would recommend this home.
Reply from Nicola Hatton, Manager at The Gatehouse

Thank you for your kind words about the care your mum has received. Your mum always has a smile on her face and seems to be enjoying all the treats we provide during the day. She seems very settled and is now confident in the choices she makes with the help of the care team.

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Review from S H (Wife of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in The Gatehouse and he's very happy.
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Review from C S (Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Gatehouse has a very welcoming and homely feel to it. The staff provide excellent care and are very friendly with residents and visiting family.
There are plenty of activities arranged for the residents each week.
Reply from Nicola Hatton, Manager at The Gatehouse

Thank you for taking the time to review The Gatehouse, it's lovely to hear that you've had such a positive experience with us.

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Review from Alison S (Sister of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in France and can only visit my sister on my infrequent trips back to the UK. In October 2022, I was able to visit her twice and was very impressed by the loving care and attention given to all residents. When I left after my second and final visit, the carers made sure that my sister wasn't
alone. Someone sat with her and then took her into the dining room where there were other residents. She wasn't left by herself. This was a sensitive and caring way of helping her not to feel suddenly alone. I am looking forward to seeing her again very soon.
Reply from Nicola Hatton, Manager at The Gatehouse

Thank you for taking the time to review The Gatehouse, it's lovely to hear that you've had such a positive experience with us. We look forward to seeing you on your return.

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Review from Roland C (Son of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved to The Gatehouse in December 2022 and we were immediately impressed with the professionalism and warmth of the staff. Despite her multiple health challenges, The Gatehouse staff did everything they could to make our mother comfortable and happy and they were always welcoming and hospitable
to us when visiting. The quality of a care home depends on many things, including good management and attention to detail (especially with medical needs) and these were all consistently evident during the time our mother was there. Most of all, though, it is the care team and staff that make all the difference! The team at The Gatehouse has been truly fantastic, often going beyond the call of duty and always showing genuine compassion in the care they provide. We will always be grateful for this and we have no hesitation in recommending The Gatehouse to anyone.
Reply from Nicola Hatton, Manager at The Gatehouse

Thank you for taking the time to review The Gatehouse, it's lovely to hear that you've had such a positive experience with us. It was lovely to see you and your family at your mum's funeral. Please stay in touch and call in for a coffee and chat when you are next passing.

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Review from J D (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has settled in so well to the Gatehouse having had a bad fall. She really enjoys the company of the other residents and the family feel. She regularly comments that life is way better with the company and she feels safe and cared for. The staff are kind and jolly and care about the residents.
I thoroughly enjoy visiting my mum either indoors or in the garden, weather permitting, it is also easy to take her out for trips.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for The Gatehouse is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for The Gatehouse is calculated as follows: ( (118 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 154 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Gatehouse is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jamie MacArthur

Job Title: Director

We have a simple ethos of care, and that is, we expect all in our employ to look after and care for others as we ourselves would expect to be cared for and we will not accept anything less.

Frequently Asked Questions about The Gatehouse

What types of Care is The Gatehouse registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Gatehouse have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Gatehouse?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Gatehouse to the centre of Harrogate?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Gatehouse to verify any information. View our terms and conditions. The Gatehouse has an Enhanced Service - more info.