The Gatehouse, Harrogate, North Yorkshire

The Gatehouse is located in a leafy suburb of Harrogate, providing residents with easy access to local shops, the nearby Harlow Carr Gardens and is a short walk from the town centre or the Valley Gardens.

The home is located in its own grounds, and each room is equipped with en-suite facilities and have garden views and easy access.

Residents can enjoy a homely atmosphere, whilst being in the company of others in the homes garden room, or in one of the various quiet corners of the home.

Staff at The Gatehouse are professional and attentive and able to give friendly advice and help to those who ask, in addition to care and support services.

Group: The Franklyn Group Ltd

Person in charge: Jamie MacArthur (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Self funding / Third party top up. Ages 65+.

Single Rooms: 29

Shared Rooms: 1

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £825 – £995 (These prices are only a guideline, please contact The Gatehouse to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The Gatehouse is located at the top of Manor Road on the left hand side as you look up the road from Cold Bath Road, it is a large private house behind a hedge, with two driveways.

Visiting:

The open is open to visitors 24/7 365.

Parking:

Plenty of on-street parking is available

Latest Care Quality Commission* Report on The Gatehouse: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 The Gatehouse has a Review Score of 9.4 (9.373)

The Review Score of 9.4 (maximum of 10) for The Gatehouse is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Gatehouse in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.567 for The Gatehouse is calculated as follows: ( (34 Excellents x 5) + (26 Goods x 4) ) ÷ 60 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.806 Points relating to the number of positive Reviews for The Gatehouse is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.2 Target = 0.806

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Gatehouse?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Gatehouse

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

The Gatehouse provides a very homely, personal setting for residential care, with the owners closely involved and the standard of care very high. My mother has been a resident for over 5 years, with some staff having been there throughout her stay and has been well looked after. Carers and staff are attentive to residents and their individual needs, they encourage independence when they can. They are always welcoming to visitors and provide updates on care and well-being. The rooms are pleasant, airy, clean and well-maintained and the garden (and hens) provide a colourful setting. Menus are well chosen, varied and imaginative. The food is to a high standard. The activities and events are entertaining and varied, with music (often live) being a strong feature. There is a warm and caring atmosphere which ensures confidence in a safe and comfortable environment being provided for the residents.

How likely would you be to recommend The Gatehouse? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Jamie MacArthur, Manager at The Gatehouse responded to this review on 17 Aug 2017:

Thank you on behalf of the entire team here at The Gatehouse for your kind words.

Placing my mum in a home was the most difficult decision I've had to make. Finding a home that was as near as possible to being a "home" was most important for me and my mum. The Gatehouse care home is warm and friendly and the care staff and management are truly caring people and cannot do enough for everybody. Mum is really happy there. All the staff at the home interact with the residents to make their days enjoyable. Whether it's playing bingo, dominoes or doing quizzes and with professional entertainers coming in throughout the month to sing or play music, it's like a 4-star hotel. The food is good and varied to suit all tastes and if special diets are needed, then this is catered for. Mum is happy at The Gatehouse and I am happy and relaxed that I know mum is well looked after.

How likely would you be to recommend The Gatehouse? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie MacArthur, Manager at The Gatehouse responded to this review on 11 Jul 2017:

Thank you for your very kind words, we try our best. Many thanks from all of us here at The Gatehouse.

This feels like a small hotel, with friendly staff who make an effort to get to know residents and support them to live as well as possible. Management is readily available for a discussion. Staff tend to stay, so there is a good community feeling. The dignity of residents is a strong consideration for all staff.

How likely would you be to recommend The Gatehouse? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jamie MacArthur, Manager at The Gatehouse responded to this review on 22 May 2017:

Thank you for taking the time to review our service, our team really does appreciate your support and comments.

Three years ago my mother was lonely, not eating properly and falling. The Gatehouse has solved all these problems and she is happy there. We are now away quite a lot and there are never any problems, they see to all her needs.
The Gatehouse is very homely and friendly with a very nice garden and even 2 very fat hens, it is also very easy to visit and very welcoming.

How likely would you be to recommend The Gatehouse? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jamie MacArthur, Manager at The Gatehouse responded to this review on 12 May 2017:

Thank you for taking the time review us.

We were looking for a residential home for our Mother and we found the Gatehouse after it was recommended to us by several people.
She is settled and content, simply because it is like her own home but with excellent care, both from all staff and management.
The lounge and dining room are beautifully furnished and spotlessly clean, as are all areas and the bedrooms.
It is really like stepping into someone's home.
The most important thing is the care, and contentment for the resident which in turn helps them to settle into a new home.
All the staff, care team, chefs and management are so friendly and very professional. It really is such a happy place.
I and family would not hesitate in recommending The Gatehouse to anyone, which we already have done.

How likely would you be to recommend The Gatehouse? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jamie MacArthur, Manager at The Gatehouse responded to this review on 05 May 2017:

Thankyou for taking the time to review us, it is greatly appreciated

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