Care Homes Owned by The Franklyn Group Ltd

The management staff have been very good in assisting with liaison regarding medical practitioners and appointments.

There is nothing too much trouble and are always updating us on my mother-in-law's health and health needs/

Stobars Hall is a lovely building in a beautiful setting providing a great welcome to all. It is very comfortable and feels very safe. There are lots of activities for the residents to engage with creating a happy atmosphere throughout. The staff are very friendly, caring and attentive. Lots of choice on the menu with a variety of home cooked food. Overall it is a wonderful home and I am happy in the knowledge my mum is safe and receiving great care there.

The staff are friendly, attentive, and welcoming. Most importantly, our mum is settling in well. It's been an incredibly positive start, and we cannot thank The Gatehouse team enough.

We both thank you all very much.

The experience has been so positive for Dad and myself, that we have made the decision that he will remain there, past his respite period.

The key word about Stobars Care Home is CARE.

Every single member of staff understands that this is the the focus of their role. My sister could not have received better care during the last ten months of her life whilst she was a resident at Stobars.

The care that went into the organisation of her 100th birthday party was amazing. The care that went into organising her room change was admirable. The day to day care of her physical, social and emotional needs was at a constant high level. The care that was offered to her and myself at the end of her life was sensitive and touching.

A few minor problems about missing clothes and hearing aids were dealt with promptly and efficiently.

Very happy with the care my mum receives from the amazing staff. She is well cared for and is happy in herself.

After spending six months in hospital I came here to recuperate.Having now been here ten months and heading home soon I thought it was the right time to comment on my experience here.The first thing and the most important thing is the carers who understand that their roll is to CARE which they do to a high standard and much better than the carers in hospital .I have had a lovely room with a lovely view . As a wheelchair user there is plenty of accessible areas outside which has greatly helped my recuperation .Closing comment about an earlier review which the resident's family criticised the management,all I can say is that in my experience here ,I don't recognise what they are saying and would recommend the home to family and friends.

It would be useful if when going in residents were asked to attach name tags to clothing; my wife is missing some of hers and has acquired others (very good ones!) not originally belonging to her. Some items now have a label. There are difficulties with missing sticks and specs. Overall very pleased, as is the family that, during her first year, she has been happy living at the home.

Stobars Hall has proven itself to be as good as everyone says. The place is fabulous, the grounds are great, the views are second to none. The staff and management go the extra mile to make sure that their residents are comfortable and settled. The food Is very good with a good variety of choices. We have only great things to say about our experience with every aspect of Stobars Hall. Thank you.

Overall I feel let down and disappointed and wouldn't recommend Stobars Hall for this type of resident.

I had a great sense he was at home and you all made a difficult time easier to bear.

I have no negative experiences at all over all this time.

Very friednly and cosy care home with loving staff! Everyone would go out of their way to do more for us! The management team are so helpful and warm! Everything is done on a personal need basis. I am very grateful!

The recently appointed new manager appears to have reinvigorated the team, keep up the good work.

Very impressed with all aspects of this residential home. Well run, very organised, friendly and compassionate and always welcoming. They made the transition from home to care home very easy. The home manager was so kind and helpful and every time I ring to talk to him or a member of the staff they are always so nice. Big thanks to one staff member in particular for keeping me right with all the payments and paperwork. Mum has a lovely room with a great view, she looked so well when we saw her, her hair was beautifully done. Great to see all the events on social media. Thank you very much.

All good and much loved recently in all aspects.

My mother has been a resident of The Gatehouse for 15 months. Her care has been excellent, all the care team are very kind and professional. Previously, good leadership has been lacking but this has vastly improved since the appointment of the new manager. he is engaged with all he meets and keen to improve, there is a renewed sense of team spirit which is reflected in the residents who are now enjoying more activities and engagement. Please keep up the good work, an excellent team.

My nan (recently deceased) had a very happy time residing at The Gatehouse. Every time I and other family visited we found a caring, warm environment and atmosphere in the home. Staff, although often changing due to the sector were always welcoming and felt like friendly, whilst clearly showing respect and care for each resident's dignity. The recent new management has definitely added a layer of confidence and reassurance to staffing (care staff) and the overall sense of The Gatehouse. Finally, I could not fault the care given to my nan in her last few weeks.