Care Homes Owned by The Franklyn Group Ltd in North Yorkshire

recently appointed new manager appears to have reinvigorated the team, keep up the good work.

are always so nice. Big thanks to one staff member in particular for keeping me right with all the payments and paperwork. Mum has a lovely room with a great view, she looked so well when we saw her, her hair was beautifully done. Great to see all the events on social media. Thank you very much.

improve, there is a renewed sense of team spirit which is reflected in the residents who are now enjoying more activities and engagement. Please keep up the good work, an excellent team.

and care for each resident's dignity. The recent new management has definitely added a layer of confidence and reassurance to staffing (care staff) and the overall sense of The Gatehouse. Finally, I could not fault the care given to my nan in her last few weeks.

in my mother's condition and I have felt the staff, at every level have been approachable and supportive.

Gatehouse community and having time to oneself and a lovely one-to-one chat with staff and visitors. The food is currently excellent as is the care and atmosphere.

to her from the team. From the admin staff through to the care managers, special care is given to personalise the care and get to know their residents.
Her room is light and airy and organised to her taste and best care interests and nothing is too much trouble. Visiting is no problem - at any time, and we have even had take-out nights in our PJs. A real home from home. She is now a permanent resident and enjoying making new friends. The coffee mornings are always fabulous, and a lovely way to meet the people caring for your loved ones. Thank you to The Gatehouse team for all of your hard work!

deteriorated and the staff have been totally professional in all they do. Everything is carried out with compassion and dignity always willing to go above and beyond to ensure Dad is safe, secure and comfortable. I am kept well informed about his condition when I am unable to visit him.
The cost is average for the category of home but the care is above and beyond what I expected. I was told at the outset that all care would be carried out and all I had to do was visit and this has taken a lot of stress away.
I would send my thanks to all the staff at the home for all their care, help and support over the past 14 months and I would highly recommend Hillcrest to friends and family if needed.

showed an excellent understanding of my father's needs and his condition.
During the last couple of weeks, my father's health declined rather rapidly. I have to say the compassion shown to my father and us, the family, during this time was second to none. I was able to visit whenever I wished and to spend quality time with my father. On Tuesday 31st October, sadly, my father passed away. I cannot thank the team enough for the way they supported us through this very difficult time with respect, warmth and kindness. My father passed away very peacefully and I have peace in my heart knowing my father had received the very best of care throughout his time at Hillcrest.

meals and constant thoughtful care have given her a new lease of life. The home is the right size for her: small enough not to be intimidating or formal, large enough that there are plenty of people to chat to. A larger home might have more extensive facilities and activities (hence four, not five, in the scoring) but The Gatehouse makes the most of its homely and attractive site, and there are sufficient and varied events to keep residents engaged. If there are queries or problems, staff are quick to spot them, resolve them, call in medical or other help if necessary, and contact the family. I know my mother is in good hands.

can be quite challenging at times. She has also gained weight and seems happy in her new home. We would recommend this home.