






Hillcrest is a caring, warm, well-equipped and person-centred residential home for those living with dementia in and around Catterick / Richmond North Yorkshire and Darlington. This warm and homely environment is run by an experienced team of care staff.
Respite and day care are also offered for relatives that are looking for a break from looking after loved ones.
There are a variety of activities for residents to participate in.
Residents benefit from...
Care Provided by Hillcrest
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are assessed on the room provided and the Care needs of the individual the rooms with en-suite Bath/Shower are a premium.
The price(s) shown are provided by the care home. Contact Hillcrest for full pricing details and T&Cs.
Contact Hillcrest to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Franklyn Group Ltd
- Private Owned
Person in charge
- Helen Emerson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Visitors are welcomed, the home do have protected meal service to ensure Residents are not distracted from eating. Otherwise they can accommodate most visit requests. They follow the prevailing government guidance on visiting during outbreaks, etc.
Parking
- Parking at the side of the building in the designated spots please leave access for Emergency Vehicles.
Hillcrest Reviews (29)
Hillcrest has a Review Score of 7.8 (7.783) out of 10, based on 1 reviews in the last 2 years.
Over all time Hillcrest has 29 reviews.
I had a great sense he was at home and you all made a difficult time easier to bear.
It was our pleasure to help you at your time of need, as we take pride in supporting the whole family not just the family member in the home. We wish you luck for the future and please feel free to pop in at any time.
Very impressed with all aspects of this residential home. Well run, very organised, friendly and compassionate and always welcoming. They made the transition from home to care home very easy. The home manager was so kind and helpful and every time I ring to talk to him or a member of the staff they are always so nice. Big thanks to one staff member in particular for keeping me right with all the payments and paperwork. Mum has a lovely room with a great view, she looked so well when we saw her, her hair was beautifully done. Great to see all the events on social media. Thank you very much.
Thank you for those kind words, I will pass this on to the staff and it is a pleasure to look after your mum and as always we are here to support you as well.
Recently Dad has deteriorated and the staff have been totally professional in all they do. Everything is carried out with compassion and dignity always willing to go above and beyond to ensure Dad is safe, secure and comfortable. I am kept well informed about his condition when I am unable to visit him.
The cost is average for the category of home but the care is above and beyond what I expected. I was told at the outset that all care would be carried out and all I had to do was visit and this has taken a lot of stress away.
I would send my thanks to all the staff at the home for all their care, help and support over the past 14 months and I would highly recommend Hillcrest to friends and family if needed.
Thank you for your review. It is always a pleasure to look after loved ones here at the home and the staff take pride in what they do. Your father was always full of fun and enjoyed his time with the other residents and staff. Please pass on our condolences to the rest of your family and we will be remembering in our way too. Thank you
During the last couple of weeks, my father's health declined rather rapidly. I have to say the compassion shown to my father and us, the family, during this time was second to none. I was able to visit whenever I wished and to spend quality time with my father. On Tuesday 31st October, sadly, my father passed away. I cannot thank the team enough for the way they supported us through this very difficult time with respect, warmth and kindness. My father passed away very peacefully and I have peace in my heart knowing my father had received the very best of care throughout his time at Hillcrest.
Thank You, I have passed this onto the team, it was also a pleasure to look after your father and he will be missed by all I hope that you and your family have fond memories as we do again thank you for your kind words.
This place is a godsend. The staff here truly care for the residents, taking the time to get to know their hobbies and passions and dealing with all aspects of care with kindness and dignity. This kindness extends to relatives of residents. The homely atmosphere is apparent as soon as you walk in the door. I am so grateful to all of the staff at Hillcrest Care Home for the kindness and support that they have provided for my mum during what would always be a difficult time. Mum settled very quickly and has had fun here in a safe and supportive environment with every need met.
Thank you for those kind words I will pass them on to the staff as we take pride in not only having your family in our care but the friendship this also develops with everyone.
Thank you to the manager and the team at Hillcrest. From our first meeting with you, I have been able to relax in the knowledge Mum is safe and clean and cared for 24/7 and has the opportunity for being engaged and entertained. I absolutely know that it is not an easy task and I have been so impressed with Hillcrest team members' kindness and resilience and genuine interest in attending to Mum's physical and emotional and social needs. Our first arrival and visit to Hillcrest was in a crisis and we, and especially Mum, were immediately welcomed and made to feel safe and reassured. Every time since then I have visited mum I have felt that same happy, positive, gentle, fun, kind and caring atmosphere and energy. The music events have been a particular hit for Mum. Thank you all so much.
Thank you for the kind words, we are here to help with those difficult situations and events that sometimes families are hit with that are out of their control. I will pass your compliments onto the staff and it is a pleasure to look after your mum and support you.
My mother spent just over a year in Hillcrest and was always clean, fed well and well looked after. It was only when our family spent five days with her at the end of her life that I appreciated how caring and hardworking all the staff are. We couldn't fault her end of life care nor the care we were shown through a very difficult time. Thank you so much to you all.
Thank you Tony for the review and for the kind words, I have passed these on to the staff. It was also our pleasure to look after you guys and your mum, she was one in a million and will be missed by all.
My Dad came to be at Hillcrest on an emergency placement and never left. The manager and his staff team are always on hand to help relatives and put your mind at rest with any issues/concerns. Residents are well looked after, and nothing is too much. My Dad loved to read a paper, so they made sure he had one every day to read. They encourage residents to be in touch with their loved ones and have mobile phones, ipads to accommodate calls, and video calls! My Dad loved his grub and was always well fed. Sadly he passed away recently but again the manager and Team were there right to the end. Highly recommend.
Thank you again.
She settled very quickly with the help of the staff who were very caring and most helpful at all times.
It was a difficult time for us all but with care home staff and managers kindness and excellent care throughout helped us greatly.
Thank you
Thank You for the review and I will pass your kind words onto the staff who found it a pleasure to look after your mum.
Great care, understanding for my aunt. Thank you so much for helping her during her staff.
Thank you it was a pleasure to take care of your aunt. I will pass on your wishes to the staff.
My husband has been a resident at this Care Home for the past 10 months unfortunately he has dementia, but the care he receives is excellent both physically and mentally. I find all staff friendly and helpful when I visit or phone, the home is bright and cheerful plus clean and fresh. A good manager with a good team makes this a very good and caring Home.
Thank you for the kind words, Dorothy. I will pass these on to the staff who find it is always a pleasure looking after your husband who is part of our big family at Hillcrest.
The staff gave wonderful palliative care to my husband in his final months with vascular dementia. He was treated with dignity and given freedom to be himself. As a family we recommend this home. On his passing their kindness extended to supporting me and attending his funeral.
Thank You for those kind words and the donation for the bench in memory of your Husband, he will be missed dearly here at the home.
She was treated very well by all of the staff and management.
They were very patient with her ever with her complex behaviour.
I would like to thank everybody at Hillcrest for caring for my mother.
Thank you for your words I will pass these onto the team as who will miss your mother as she was with us for a while and a favourite of the staff.
We are so grateful to the lovely team at Hillcrest for the incredible care that they gave my grandmother in law during her time there. It was obvious that the team genuinely cared about her and took excellent care of her. Leaving a loved one in residential care is always extremely hard, but knowing how well she was being looked after made it so much easier. We are especially grateful for the kindness and compassion that they showed her and our family in her final days and to for the comfort that they provided in her final hours. Thank you so much, Hillcrest team.
Again, thank you it was our pleasure and honour to look after your relative.
The staff and the manager have been amazing and have been so loving to dad it has really become his home and he has been so happy there, during lockdown they became his family as well.
He has now reached end of life and the staff have been so loving and compassionate to both dad and my family that it has amazed me just how loved dad is in the home. I would like to thank the manager and the staff for making this really hard time so much easier for me as I know when I leave his bedside he still has all the love until I can sit with him again. Xx
Thank you for those lovely words Cheryll your dad as well as all the residents here have a place in each and every one of our hearts. Your father especially as his personality would not allow us not to he is fun-loving and loved playing the staff up and having a laugh. He will be deeply missed by...
My granddad has really changed since he has been living at Hillcrest, for the better. His mobility and speech is so much better than when he was living at home. My granddad has got friends and the staff cheer him up when he feels down. They are going to give him a job when the weather gets better. I am happy now.
Your Grandad is progressing well at Hillcrest and we will continue to help him keep his independence where is safe to do so he has come on in leaps and bounds and will love escaping to the outside when the weather permits.
Mum was very happy with her stay at Hillcrest. She said the food was excellent and the staff very friendly and helpful and was made to feel welcome. I was pleased with the care Mum had and found the staff very helpful.
Thank you for the kind words our staff will be happy to see them and loved having your mum stay here at Hillcrest.
My Grandma moved into Hillcrest beginning of December and I feel it was the best decision we made as a family. She was one of the residents who had a positive test but me and my mum at no point were worried as we knew the staff there were looking after her and she was in good hands.
Hillcrest continues to give excellent care and support to my brother, as his dementia becomes more challenging. The staff work hard to keep him occupied and motivated, despite the covid restrictions, with continual good humour and encouragement, which is a great comfort to the family, knowing that he is well cared for and happy. Thank you, Hillcrest.
I will pass on the kind words to the staff.
The staff at Hillcrest provided excellent care to our mother for the last year of her life. Nothing was too much trouble for them and they were always cheerful and caring. They were dedicated to keeping all the residents safe during difficult Covid restrictions.
Good luck to your family for the future and stay safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 22 July 2026Residential or Residential Dementia Hillcrest is a Residential Care Home not a Nursing Home
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

We have a simple ethos of care, and that is, we expect all in our employ to look after and care for others as we ourselves would expect to be cared for and we will not accept anything less.
Frequently Asked Questions about Hillcrest
What types of Care is Hillcrest registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillcrest have?
There are 28 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Hillcrest?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hillcrest to the centre of Catterick Garrison?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest to verify any information. View our terms and conditions. Hillcrest has an Enhanced Service -more info.