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Hillcrest

Byng Road, Catterick Garrison, North Yorkshire DL9 4DW
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Hillcrest, Catterick Garrison
Hillcrest, Catterick Garrison
Hillcrest, Catterick Garrison

Hillcrest is a caring, warm, well-equipped and person-centred residential home for those living with dementia in and around Catterick / Richmond North Yorkshire and Darlington. This warm and homely environment is run by an experienced team of care staff.

Respite and day care are also offered for relatives that are looking for a break from looking after loved ones.

There are a variety of activities for residents to participate in.

Residents benefit from...  

Care Provided by Hillcrest

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,575£1,000 - £1,575
Residential Dementia Care£1,000 - £1,575£1,000 - £1,575

The fees are assessed on the room provided and the Care needs of the individual the rooms with en-suite Bath/Shower are a premium.

Contact Hillcrest to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Helen Emerson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Visitors are welcomed, the home do have protected meal service to ensure Residents are not distracted from eating. Otherwise they can accommodate most visit requests. They follow the prevailing government guidance on visiting during outbreaks, etc.

Parking

  • Parking at the side of the building in the designated spots please leave access for Emergency Vehicles.

Hillcrest Reviews (29)

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7.8

Hillcrest has a Review Score of 7.8 (7.783) out of 10, based on 1 reviews in the last 2 years. Over all time Hillcrest has 29 reviews.

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Showing 29 reviews matching selected criteria
Review from Douglas W (Husband of Resident) published on 28 October 2020 Submitted via Website
Overall Experience

My wife was in Hillcrest for more than 2-years. In that time, I have seen the manager bring a rare combination of drive, care, knowledge and ability and I have watched his effect on the building, the staff and the processes with more and more gratitude.

As for the staff, I simply don’t have the words to describe just how marvellous they have been. I could take each individual and say just how, in their own unique way, they cared so well for my wife and for me but that would take pages and pages. Each of them is in my memory and heart.

Providing physical help with love and considerate care is wonderful to see and so reassuring to partners. In addition, seeing the planning of care, the thinking of better ways to do things, the chasing other professionals for help, gives partners like me such comfort that all that can be done is being done.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for the kind words, Doug, both of you were part of the family here at Hillcrest and will be missed greatly. Please feel free to come and visit at any time.

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Review from Sue G (Daughter of Resident) published on 17 September 2020 Submitted via Website
Overall Experience

Having just visited my mother after lockdown for the first time, she looked well and happy and the staff as attentive as ever. I liked the idea of visiting outside in the garden, it gives Mum and I something to chat about as her memory is failing of day to day family life. I was pleased to see the outdoor areas had been renovated making good use of the large garden area. The exterior of the home had been repainted and looks very smart and clean.

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Review from S W (Daughter of Resident) published on 23 July 2020 Submitted via Postal Card
Overall Experience

A small friendly care home with a family feel. All staff are so friendly and very caring to all residents, often socialising with them in the lounge area. The rooms are clean, fresh and cosy.

Reply from Jamie MacArthur, Director at Hillcrest

Thank you for review, the team really does appreciate it.

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Review from Lyndsey D (Daughter of Resident) published on 17 July 2020 Submitted via Website
Overall Experience
My parents recently moved into Hillcrest, into one of the double rooms. The manager and all the staff have been so helpful in making this transition as easy as possible for both my parents and myself as I helped them make this move. Despite making the move during COVID-19, the staff were able to make us feel welcome whilst still maintaining rigorous safety protocols.
The staff are extremely friendly and caring. They made sure that my parents' personal items were displayed immediately, making the room feel homely for them. My parents have settled in very quickly due in large part to the helpful nature of all the staff at Hillcrest.

I am very happy that we made the decision to choose Hillcrest and am grateful to the staff for their help in making this transition as smooth as it has been.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you from the staff at Hillcrest and myself for the kind words Lyndsey and for choosing Hillcrest as your family's new home. Your parents are a delight to care for and a lovely couple that the staff have already taken to their hearts.

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Review from S G (Wife of Resident) published on 11 March 2020 Submitted via Postal Card
Overall Experience

The home has looked after my husband for two weeks and done an excellent job. He has been very happy and I am very, very pleased with the care he has received. All the staff have been great. I would recommend this home, it's a great place.

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Review from L N (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

There is a nice ambience when you entre although outside appearance could be made more welcoming. This is an old building and a lot of ongoing upgrading is taking place by new management which is nice, particularly the dining room is lovely. You are greeted warmly by the carers and they have a very good understanding of the residents' needs and their individual requirements. A very difficult job well done.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank You I will pass on your kind words to the staff who endeavour to make all the residents stay at Hillcrest a very comfortable stay and try to make it more there home every day.

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Review from G R (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

A very kind and caring home with lovely staff.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for your kind words I will pass these on to the staff who love to look after residents here at Hillcrest as if they are their own family.

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Review from J G (Power of Attorney of Resident) published on 10 January 2020 Submitted via Postal Card
Overall Experience

The lady I support went to Hillcrest as she gets lonely when her day centre closes. It was a huge success and she wants to return.

Reply from Jamie MacArthur, Director at Hillcrest

Thank you for taking the time to review us, the dedicated team at Hillcrest work tirelessly to provide the best care. They really appreciate your honest feedback.

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Review from S H (Daughter of Resident) published on 5 December 2019 Submitted via Postal Card
Overall Experience

Hillcrest excels in what really matters. The staff are outstanding, treating the residents with kindness and empathy. They are also, very professional and liaise well with the local health practice to ensure medical issues are addressed. Hillcrest provides a safe and secure environment with a high standard of cleanliness.

Reply from Jamie MacArthur, Director at Hillcrest

Thank you for taking the time to review us, the dedicated team at Hillcrest work tirelessly to provide the best care. They really appreciate your honest feedback.

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Care / Support
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Treated with Dignity
Food & Drink
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 22 July 2026

Residential or Residential Dementia Hillcrest is a Residential Care Home not a Nursing Home

News (0) & Events (0)

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Meet the Team (1)

Jamie MacArthur
Jamie MacArthurJob Title:Director

We have a simple ethos of care, and that is, we expect all in our employ to look after and care for others as we ourselves would expect to be cared for and we will not accept anything less.

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