






Hillcrest is a caring, warm, well-equipped and person-centred residential home for those living with dementia in and around Catterick / Richmond North Yorkshire and Darlington. This warm and homely environment is run by an experienced team of care staff.
Respite and day care are also offered for relatives that are looking for a break from looking after loved ones.
There are a variety of activities for residents to participate in.
Residents benefit from...
Care Provided by Hillcrest
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are assessed on the room provided and the Care needs of the individual the rooms with en-suite Bath/Shower are a premium.
The price(s) shown are provided by the care home. Contact Hillcrest for full pricing details and T&Cs.
Contact Hillcrest to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Franklyn Group Ltd
- Private Owned
Person in charge
- Helen Emerson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Visitors are welcomed, the home do have protected meal service to ensure Residents are not distracted from eating. Otherwise they can accommodate most visit requests. They follow the prevailing government guidance on visiting during outbreaks, etc.
Parking
- Parking at the side of the building in the designated spots please leave access for Emergency Vehicles.
Hillcrest Reviews (29)
Hillcrest has a Review Score of 7.8 (7.783) out of 10, based on 1 reviews in the last 2 years.
Over all time Hillcrest has 29 reviews.
My wife was in Hillcrest for more than 2-years. In that time, I have seen the manager bring a rare combination of drive, care, knowledge and ability and I have watched his effect on the building, the staff and the processes with more and more gratitude.
As for the staff, I simply don’t have the words to describe just how marvellous they have been. I could take each individual and say just how, in their own unique way, they cared so well for my wife and for me but that would take pages and pages. Each of them is in my memory and heart.
Providing physical help with love and considerate care is wonderful to see and so reassuring to partners. In addition, seeing the planning of care, the thinking of better ways to do things, the chasing other professionals for help, gives partners like me such comfort that all that can be done is being done.
Thank you for the kind words, Doug, both of you were part of the family here at Hillcrest and will be missed greatly. Please feel free to come and visit at any time.
Having just visited my mother after lockdown for the first time, she looked well and happy and the staff as attentive as ever. I liked the idea of visiting outside in the garden, it gives Mum and I something to chat about as her memory is failing of day to day family life. I was pleased to see the outdoor areas had been renovated making good use of the large garden area. The exterior of the home had been repainted and looks very smart and clean.
A small friendly care home with a family feel. All staff are so friendly and very caring to all residents, often socialising with them in the lounge area. The rooms are clean, fresh and cosy.
Thank you for review, the team really does appreciate it.
The staff are extremely friendly and caring. They made sure that my parents' personal items were displayed immediately, making the room feel homely for them. My parents have settled in very quickly due in large part to the helpful nature of all the staff at Hillcrest.
I am very happy that we made the decision to choose Hillcrest and am grateful to the staff for their help in making this transition as smooth as it has been.
Thank you from the staff at Hillcrest and myself for the kind words Lyndsey and for choosing Hillcrest as your family's new home. Your parents are a delight to care for and a lovely couple that the staff have already taken to their hearts.
The home has looked after my husband for two weeks and done an excellent job. He has been very happy and I am very, very pleased with the care he has received. All the staff have been great. I would recommend this home, it's a great place.
There is a nice ambience when you entre although outside appearance could be made more welcoming. This is an old building and a lot of ongoing upgrading is taking place by new management which is nice, particularly the dining room is lovely. You are greeted warmly by the carers and they have a very good understanding of the residents' needs and their individual requirements. A very difficult job well done.
Thank You I will pass on your kind words to the staff who endeavour to make all the residents stay at Hillcrest a very comfortable stay and try to make it more there home every day.
A very kind and caring home with lovely staff.
Thank you for your kind words I will pass these on to the staff who love to look after residents here at Hillcrest as if they are their own family.
The lady I support went to Hillcrest as she gets lonely when her day centre closes. It was a huge success and she wants to return.
Thank you for taking the time to review us, the dedicated team at Hillcrest work tirelessly to provide the best care. They really appreciate your honest feedback.
Hillcrest excels in what really matters. The staff are outstanding, treating the residents with kindness and empathy. They are also, very professional and liaise well with the local health practice to ensure medical issues are addressed. Hillcrest provides a safe and secure environment with a high standard of cleanliness.
Thank you for taking the time to review us, the dedicated team at Hillcrest work tirelessly to provide the best care. They really appreciate your honest feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 22 July 2026Residential or Residential Dementia Hillcrest is a Residential Care Home not a Nursing Home
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Meet the Team (1)

We have a simple ethos of care, and that is, we expect all in our employ to look after and care for others as we ourselves would expect to be cared for and we will not accept anything less.
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