The Holt Retirement Home

Main Street, Hutton Buscel, Scarborough YO13 9LN

The Holt Retirement Home, Scarborough, North Yorkshire
The Holt Retirement Home, Scarborough, North Yorkshire
The Holt Retirement Home, Scarborough, North Yorkshire

The Holt Retirement Home is a former Georgian rectory situated in the stunning village of Hutton Buscel, which nestles on the A170 between Scarborough and Pickering.

Experienced and qualified care staff are dedicated to supporting the needs of residents living with dementia.

The home has been sensitively adapted to accommodate the residents in a safe and caring environment. All of the single and companion rooms have been decorated and furnished to a high standard and residents are encouraged to bring in their own pictures, photographs, furniture and ornaments to make the room their own. Wheelchair users have level access to all rooms and the garden.

Residents are offered a choice of menus which are presented each day in pictorial style so residents can have an informed choice of meal. The meals can be enjoyed in the relaxed setting of the dining room, the conservatory with a chosen companion, or in the privacy of their own room.

An activities co-ordinator provides a wide range of activities for the residents to ensure they are entertained, mentally stimulated, and also remain active through physical exercise. Regular events are held in the home and local community which the members of the resident's family are encouraged to attend too.

Owner: Banktop Securities Ltd

Person in charge: Lucy Askew (Registered Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: All applicants welcome. Ages 65+.

Single Rooms: 20

Shared Rooms: 1

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £515 – £695 , Personal Care Shared (per person) up to £499 (These prices are only a guideline, please contact The Holt Retirement Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Directions:

Hutton Buscel lies between Thornton-le-Dale and Scarborough just off the A170. The Holt is directly opposite the church with the entrance on Great Moor Lane.

Visiting:

Please call to arrange a visit.

Parking:

Parking on the premises and on the road outside.

Latest Care Quality Commission* Report on The Holt Retirement Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 28 Jan 2018

Spacious first floor bedroom with a wonderful view over the garden and farmyard.

Reviews

9.5 The Holt Retirement Home has a Review Score of 9.5 (9.543)

The Review Score of 9.5 (maximum of 10) for The Holt Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for The Holt Retirement Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.543 for The Holt Retirement Home is calculated as follows: ( (60 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Holt Retirement Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Holt Retirement Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Holt Retirement Home

  • Daughter of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I had a very informative visit. The staff make a real effort to let you know how the resident is in their general health.
Their care is unending.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Value for Money: Don't Know

Anthony Lee, Provider at The Holt Retirement Home responded to this review on 28 Nov 2017:

Thank you very much for sharing your impressions of The Holt with us. The resident whom you visit is a much-valued member of our family and your visits are much appreciated.

My mum went into The Holt in Hutton Buscel 3 weeks ago and what a difference it has made to her life, and ours (her family). From the moment she walked in to be welcomed by all the staff, she has been so happy and settled. She is so well looked after by everyone, nothing is too much trouble. Everyone is so helpful. The atmosphere is a happy one and you feel that as soon as you walk in.

After all the upset of Mum having to go into a home, the relief for all of us is unimaginable. We now look forward to visiting Mum as it's wonderful to see her so content.

Thank you to you all. We are so lucky to have Mum with you.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Anthony Lee, Owner at The Holt Retirement Home responded to this review on 13 Nov 2017:

We are so pleased your mother has chosen to come and live with us. She has already settled in and our other residents are enjoying her company. Your kind words are appreciated by us all.

The home is very clean and staff are always very friendly. Management is always about and you can discuss things in private.

How likely would you be to recommend The Holt Retirement Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anthony Lee, Owner at The Holt Retirement Home responded to this review on 13 Nov 2017:

Your father is the most courteous gentleman and we are very lucky he has come to live with us.
We value the wonderful support he has from his family and it is always a pleasure for us when you visit.

The care home and staff are great.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Anthony Lee, Director at The Holt Retirement Home responded to this review on 20 Sep 2017:

Thank you very much for these kind words. You and your family give invaluable support to your father and this is greatly appreciated by the staff.

This is my aunt's fourth care home in the past seven years as her condition deteriorated. The Holt is excellent in meeting her needs and the staff are truly dedicated to her care and welfare.
As her power of attorney, I am kept fully informed of developments and work closely with them on all aspects of her mental and physical well-being.
The activities on offer are good - varied and stimulating - there is a good team atmosphere and a strong feeling of family and being 'at home' rather than 'in a home'.
I would recommend The Holt to all who have this level of need where many of the residents (but not all) have advanced dementia.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Anthony Lee, Provider at The Holt Retirement Home responded to this review on 31 May 2017:

How much we all appreciate your kind words. Your aunt is an inspiration to her fellow residents and the staff. We do aim for our residents to consider The Holt to be their home and I am pleased we are achieving this goal. Kind regards.

The Holt Retirement Home is a very caring and friendly home. The manager is lovely, if you have any problems she will soon sort them out for you. It's nice to see the residents be able to sit out in the garden in the sun. The staff are also very friendly too. Would certainly recommend it.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anthony Lee, Provider at The Holt Retirement Home responded to this review on 20 Sep 2016:

The Holt is a friendly home thanks to the atmosphere created by your charming aunt and the other residents. Also, we are lucky to have such a nice garden and I am very pleased you and your aunt enjoy using it.

Kind regards

Over the last two years, the improvement in this care home is outstanding. It is run very professionally. I could not wish for better care for my mother, and that is not something I say lightly as I can be very critical.
I am often there at lunch time and the food served looks fresh and presented well.
Mum is always treated with dignity. The staff seem very caring and professional. They run activities and seasonal get together's which are always pleasant to attend.
I would highly recommend this care home to others.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anthony Lee, Provider at The Holt Retirement Home responded to this review on 15 Sep 2016:

At The Holt, we aim to provide a life for our residents which is as close as can be to one's own home. In this context, the families of the residents are important to this goal and we always appreciate the support of families to our residents and also the recognition for the benefit of our staff. Thank you.

My mother has been a resident at the Holt for 2 years and in that time I have had no concerns at all about the standard of care she receives. All staff treat the residents with respect and as individuals. They are always welcoming to visitors. It has a lovely homely atmosphere.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anthony Lee, Provider at The Holt Retirement Home responded to this review on 07 Sep 2016:

Dear Mrs Watson, thank you for this. Your mother always has a smile for us all and she is a great source of inspiration to our other residents. With kind regards.

As the care of my sister is in her son's hands I cannot answer the question of value for money. The Holt Retirement Home is approx 60 miles plus from our home so our visits are not as often as I would like and visits are monthly rather than weekly. However, my husband and I find this home to be very clean and comfortable. The staff are very caring and patient with the residents and also make visitors very welcome with a cup of tea etc. The rooms are large and airy with lots of daylight owing to the large windows and a readily accessible door onto a walled garden for the residents on suitable days, giving a lovely feeling of freedom. What we have seen of the meals have looked nourishing and tasty.

How likely would you be to recommend The Holt Retirement Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Anthony Lee, Provider at The Holt Retirement Home responded to this review on 05 Sep 2016:

Thank you very much for your kind words. The staff and myself appreciate them very much indeed. Your sister makes a valuable contribution to our home and we enjoy having her with us.

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Awards / Recognitions

February 2015

Job Vacancies

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Care Home Idol 2016

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