Riverside Court

Bridge Street, Boroughbridge, York YO51 9LA

Riverside Court is a small, family-run home set on the banks of the river Ure in the heart of Boroughbridge.

Staff pride themselves in providing a person-centred approach to meet all resident's needs, while the care plans reflect the individuality of each person.

All bedrooms are en-suite and residents are given the option to personalise their room to create a home-from-home environment.

Riverside Court offer home-cooked, locally sourced food, with a wide range of activities and outings to keep residents' mind and body stimulated.

Owner: Mrs C Day and Mr & Mrs S Jenkins

Person in charge: Kathleen Giles (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: private and NHS referrals. Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £750 – £800 , Personal Care Shared (per person) £550 – £650 (These prices are only a guideline, please contact Riverside Court to find out the exact price for your requirements.)

Price is inclusive of complete care package; including mini-bus trips and outings, shows all onsite entertainment.

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Riverside Court encourages visitors and has no restrictions on visiting times. The home ask that visitors be aware of all meal times

Parking:

Riverside Court has a large car park to the rear of the building

Latest Care Quality Commission* Report on Riverside Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Riverside Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Riverside Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for Riverside Court is calculated as follows: ( (178 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 239 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Riverside Court is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Riverside Court has a Review Score of 9.7 (9.720) from 20 Reviews


Average Ratings

  • Excellent
    16
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Riverside Court?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Riverside Court

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Riverside Court is a small, homely, comfortable, very friendly and welcoming care home. In my experience, all the staff are kind and helpful. My mother is looked after very well and staff motivate and encourage her to join in with activities, which she enjoys. Mum has a good appetite and I am told she enjoys most meals. Staff make a point of telling me how well she eats, settles and sleeps at night and things she likes to do as well as things she is not keen on! I am kept up to date by staff. The owners and manager in charge are approachable, willing to help, offer advice and find out information for me. Overall, my impression is one of excellence.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.6 out of 5

Riverside Court has provided a wonderful home for my mum. I was very worried how she would manage the move from her own flat, as she has dementia and is deaf, with a cochlear implant. However I couldn't have been happier to see how she immediately settled into Riverside.
All the residents are treated as individuals and she receives excellent, personalised care from all the kind, thoughtful and smiling staff, who also go out of their way to make life enjoyable for everyone.
She has a beautiful room with views over the river and use of a bird feeder outside her window. She even has a pair of guinea fowl which come to her door to be fed. We have been able to put up her own pictures and fill her room with her ornaments and photos so it is just like her old flat.
I can visit at any time and when I do there is always a lovely homely atmosphere, with the residents always very relaxed and smiling. My mum is content, and after trips out is always keen to return to Riverside.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

Having had 2 parents in homes so having some experience of other homes I have nothing but very high praise for Riverside, which stands head and shoulders above all others I have seen. The care given by all is of a very special nature and gives me great assurance and peace of mind. This also reflects on my visits when I am so welcomed by the staff and residents.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.8 out of 5

I have been most impressed with Riverside Court. My father is very content with his room. The staff are very caring and patient and reacted very well on the two occasions my father fell. When I visit him at lunchtime, I am offered lunch is a separate area which is private and out of the dining room. The food is excellent. I cannot recommend the staff more highly. The atmosphere is calm and happy. In my opinion, Riverside Court is an outstanding care home that is well managed and that delivers excellent care.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

The care and attention provided by the staff was exceptional, professional and ensures her dignity until her death.

At all times the staff were extremely helpful, understanding and considerate to her wishes and to all members of her family.

Despite the complexity and variety of people they care for, they always managed to remain cheerful and spend time with our Mum who really enjoyed her time in the home and the staff became a part of her extended family.

Cannot thank the staff enough they were just amazing and caring people.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

My mum spent her last four years at the home and I couldn't be more pleased that she was here. There was entertainment put on and there were many day trips on the company bus.
The staff were truly excellent, so very caring and always happy to help.
Mum was very happy with her beautiful room overlooking the lovely gardens and river.
At the end of her life, a hospital bed was delivered to the home and she was so very well cared for. The night staff were truly excellent as I and my sister were able to stay in the room with her.
When Mum finally died the staff, with so much dignity, washed and changed her. I stayed and could see how much care and consideration they gave her. When my mum was laying peacefully we (my brothers and sisters) were able to stay by her till the funeral directors arrived.
I cannot stress how wonderful Mums end of life was. The home and all the staff are really great. When my end of life comes I'd like to think I would have the same care.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

Riverside Court is a very friendly care home with a calm and caring atmosphere. The staff are very kind and try hard to make everyone feel they are at home there. They put on stimulating events in the afternoon for entertainment. It is small, giving it a more homely feel and I am very pleased and content that my mother is well cared for.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.9 out of 5

When I went to visit a member of my congregation I was most impressed by the atmosphere and care I witnessed. The word "Home" accurately describes Riverside.
Carers know residents well, treat them as individuals and respond not only to their needs but also their interests, attitudes and humour.
They clearly had a good deal of choice over the meal they got at tea time reflecting a genuine response to personal preferences.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.9 out of 5

A care home with a friendly, relaxed homely feel. The carers are gentle and treat the residents with respect. They spend time with the individual residents and you can see that the residents like and trust the staff.
The home has a very happy atmosphere which is not always the case in residential homes. I would definitely recommend it.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.8 out of 5

Our experience of the staff and facilities has been very positive. This is an extremely caring environment in which the residents seem very happy.

The owners are investing in the infrastructure and facilities are always clean and tidy.

Visitors are always welcome and it's always a pleasure to pot around to see mum there.

I would recommend to others.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   3.8 out of 5

I am delighted to have an opportunity to say what a lovely home Riverside Court is.
Owners and staff all work hard to provide residents with a loving and positive home.
There is a good variety of activities, either run by staff or outside performers, including minibus trips.
My friend has settled in well and is comfortable and content. There's always a pleasant, naturally bright atmosphere and staff always at hand.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

I have used this home for the last 3 years, firstly for my mother in law, then recommended to the family of friends. My mother in law died in Riverside with kindness and consideration above duty.

The staff are excellent and have all the time to see to the needs of the guests. Riverside is a very homely place and there is no restriction on when visiting, in fact, you are even offered a meal if arriving from a distance. I have already recommended Riverside to 2 families and will always suggest that people consider it, due to the friendly staff.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.7 out of 5

This should be the gold standard for care! We are so lucky to have found Riverside Court. I was told about it by someone whose mother had been happy there. My mother is so happy and settled. The care is amazing - above and beyond what one might reasonably expect. It is family run and it shows. You feel that the staff care for your parent as if they were their own. I cannot thank them enough. It is a kind, friendly, relaxed place - Will get my name down!

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

Like it here. All staff friendly. It is all good.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

My mum was a resident at Riverside Court for 15 months. She was treated with the most wonderful care throughout her whole time here. When she took a turn for the worst she spent the last 5 days of her life in her bedroom surrounded by all her precious photography, crystal and Lladro. I spent the whole time with her and she was cared for with dignity and respect. The carers looked after us both as if we were members of the family and mum passed away gently in my arms on the fifth night. I cannot recommend this care home enough. I will be forever grateful for making my mum's life and end of life the best it ever could be.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   5 out of 5

My Mother-in-Law has been a resident at Riverside for over three years and we are very pleased with the care she has received over that period. The home is warm, friendly and caring, which we feel is largely due to the fact that it is family-run and not part of a larger more impersonal corporate group.
The regular staff are happy, helpful and friendly.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.8 out of 5

I have used Riverside Court four times over the last two years for respite for my mother. My mother loves her own home but has thoroughly enjoyed her four (holidays) in Riverside. The care and friendliness of all the staff are second to none. Games, trips out for ice cream, along with lots of fun with other residents. The owners have a home to be proud of.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident at Riverside Court for over two and a half years. She has a lovely room with a river view and she is happy living there The care she receives is excellent, provided by a very caring team of staff.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.2 out of 5

Although only a resident for a few months, my family and I were very impressed with the care that my mother received. Her room was spotless, the staff were efficient and kind, the food very good and the comfort and well-being were of paramount importance. When she became more difficult towards the end of her life the compassion shown was remarkable.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4.3 out of 5

As you can see I have no fault with Riverside Court. It is a lovely homely place for my Dad. He is very well looked after.

How likely would you be to recommend Riverside Court? Extremely Likely

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Average Rating:   4 out of 5

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