The Terrace, Richmond, North Yorkshire
The Terrace, Richmond, North Yorkshire
The Terrace, Richmond, North Yorkshire

The Terrace is a Richmond care home for forty-four residents that has been lovingly converted from a period home and listed building to provide modern care forms.

This comfortable accommodation will help many people with care needs and vulnerabilities to achieve a satisfying retirement, in scenic surroundings and with independent living techniques.

Residents have good access to the Yorkshire Dales, which a programme of outings and activities enables them to take advantage of, with a great deal to enjoy within The Terrace itself.

Group: Care UK Nursing & Residential Care Services

Person in charge: Nicola Wilkins (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Terrace: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 The Terrace has a Review Score of 9.2 (9.214)

The Review Score of 9.2 (maximum of 10) for The Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Terrace in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for The Terrace is calculated as follows: ( (68 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 96 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.568 Points relating to the number of positive Reviews for The Terrace is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.8 Target = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Terrace?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Terrace

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

I attended the Christmas Party at The Terrace this weekend and it was a real pleasure to see how much the residents enjoyed it. The staff were all fantastic, engaging with the residents, getting them singing and dancing, and praise also to the kitchen staff too for their hard work putting on such a great spread for everyone. Well done!

How likely would you be to recommend The Terrace? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been in The Terrace since July 2017.
Right away they made her feel very welcome and showed her such kindness.
Mum has settled very well and nothing is too much trouble for the carers.
Mum has become very fond of them all.
She is in the Dementia Unit and some days are better than others for her state of mind.
My family and I were very pleased to get her into this care home in our hometown and it is good to know that she is being well cared for.

How likely would you be to recommend The Terrace? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very caring and professional staff and very hard working.
The Terrace has recently undergone extensive redecoration and refurbishment - all of which shows commitment to maintaining a pleasant environment.
I consider my husband to be very well cared for.

How likely would you be to recommend The Terrace? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy that my mother receives exceptionally good care from very considerate staff and it is thanks to them that she is still with us.

How likely would you be to recommend The Terrace? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience is acceptable. Staff try very hard but there is not enough of them to look after this number of frail, elderly people.

How likely would you be to recommend The Terrace? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at The Terrace responded to this review on 27 Jul 2017:

Thank you for rating our service overall good. We always strive to provide the very best care to residents. We regularly review the exact levels of care needed for all residents to ensure that the levels of staff in the home are always at exactly the right level to provide the highest standards of care. Residents are at the heart of everything we do and we want to make sure that the optimum number of trained colleagues are always in the home at any point. Please don’t hesitate to contact me at the home if you would like any more information on how we measure staffing levels, or on any other aspect of care.

This is a care home that cares. I don't know what they pay the staff but it isn't enough. My nana has sadly passed away however I am happy knowing that her final years were spent well cared for here.
When her dementia kicked in and she started playing the piano in the middle of the night, they called us to let us know she would need warmer nightclothes! When she was wide awake and bored, they let her go around doing the night checks with them.
Visitors were welcome at all times of the day and night.
She always wore clean clothes and they even accessorised her nicely!
We popped in after dinner one early evening and she had spilled cake down her top. When we popped back about 8pm she had been changed into another outfit.
Her room was always scrupulously clean as was the rest of the home. Not a whiff of cabbage or wee to be smelled.
They did day trips regularly for the residents that were fit enough.
Even staff who had left came to her funeral.
I hope this never changes.

How likely would you be to recommend The Terrace? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very caring home. staff absolutely wonderful. Spotlessly clean, never any nasty smells. I don't know how they manage it. All staff are easily approachable and very easy to talk to. No complaints at all. The only complaint my husband had is, too much food, that's a good fault!
It's a place I will go to if and when my times comes. I will have no concerns at all.

How likely would you be to recommend The Terrace? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always welcoming and friendly. The home is very tidy and clean on every visit. Meals that I have seen are very good and an excellent choice. Residents treated with dignity and respect on every visit I have made to the home.
Not much in the way of activities for residents. I visit the home at least twice a week and I am quite satisfied with the security at the home and the general running of the home. Would just like to see more activities/trips out.

How likely would you be to recommend The Terrace? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Debenham, Marketing Support Administrator at The Terrace responded to this review on 21 Jun 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch with you.

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Terrace