Thornton Hill, Skipton, North Yorkshire
Thornton Hill, Skipton, North Yorkshire
Thornton Hill, Skipton, North Yorkshire

Thornton Hill is a friendly home supporting up to 45 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in a peaceful setting with views of the Yorkshire Dales.

The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays and long-term care for those who can no longer look after themselves.

Anchor's care team get to know customers and work with them to organise wellness activity which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh using locally sourced and seasonal ingredients where possible by a team of highly trained chefs and kitchen staff.

Anchor was named Best Care Home Operator at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have more than 40 years’ experience as a not-for-profit provider of services to older people. Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Debbie Marples (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 3

Rooms with ensuite WC: 42

Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Thornton Hill is situated close to local services and amenities including:

Doctor's surgery within 1 and a 1/2 miles.
Ghyll Golf Club is within a mile.
The nearest hospital is Airedale General Hospital which is approximately 8 miles away.

Latest Care Quality Commission* Report on Thornton Hill: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 16 hours ago

We currently have two vacancies for care. Please contact Thornton Hill directly for further details.

Reviews

8.7 Thornton Hill has a Review Score of 8.7 (8.668)

The Review Score of 8.7 (maximum of 10) for Thornton Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Thornton Hill in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.533 for Thornton Hill is calculated as follows: ( (36 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.135 Points relating to the number of positive Reviews for Thornton Hill is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.4 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thornton Hill?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thornton Hill

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1

My friend who I looked after until she became too much for me; She was very happy at the care home, the staff were very good with her. She was quite a character. They always made me very welcome. I visited 2-3 times a week. She was there until her admittance to hospital where she passed away with C.O.P.D. The staff have been very supportive since her death, I would recommend Thornton Hill to anyone. All the staff are good. Nothing is any trouble, they will try to help you if they can.

How likely would you be to recommend Thornton Hill? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend went into Thornton Hill Care Home on the 19th of May 2016. She stayed until her death which was on the 5th of February 2017. A week before she died, she was admitted to hospital with COPD where she passed away, she also suffered from dementia. The staff at Thornton House are so caring and kind. She was so happy there, she loved them all. I was so pleased with her care. Nothing was too much trouble for the staff. They made family and visitors so welcome. I will miss going to Thornton Hill as they are now friends.

How likely would you be to recommend Thornton Hill? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am highly delighted with the care and attention my mum is receiving from the care home staff. They are all kind, attentive and sympathetic to her need. Nothing is too much trouble. There are always enough staff on duty to ensure residents are looked after properly which was a concern of mine.
I would like to see more activities on offer. Especially for those residents who are not in the dementia care unit.

How likely would you be to recommend Thornton Hill? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

It is very difficult to put a loved one into a home but we are all very happy at the level of care that our Mother is getting. She is safer and better cared for than if we had got someone to stay with her 24/7 at home. The carers are kind and attentive and constantly helping or checking the patients. The food is good with a choice of meals. Healthy snacks are always available and drinks and biscuits are offered several times a day.
Thank you so much to all the staff for all they do.

How likely would you be to recommend Thornton Hill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am in an unusual situation of being a concerned friend of an elderly person. I was looking for somewhere where my elderly friend could be looked after following a minor procedure. From the start of my contact with Thornton Hill I was reassured - everyone was friendly, concerned and supportive. We took my friend for a "look see" and I will be honest my first test was the smell test and it passed with flying colours - not even the smell of food. She was there for 9 nights respite care and during that time she had 2 appointments back at hospital and one of the staff accompanied her. This was so reassuring as I work full time and 40+ miles away and I know my friend really appreciated the companionship. My friend was very happy with the choice and quality of food and standard of care and she is open to the idea of returning for a bit of a holiday in future. Her room was small and not ensuite (personal bathroom instead) but this was because she was a short term resident.

How likely would you be to recommend Thornton Hill? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

March 2017

June 2015

CQC rated Good June 2015

Recipient: Thornton Hill

Date: Wednesday 24 Jun 2015

more details

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Care Home Idol 2016

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