Collingwood Court

Front Street, Chirton, North Shields NE29 0LF
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9.9 44 Reviews
  • Collingwood Court, North Shields
Collingwood Court is a welcoming care home providing personalised residential and respite care for older people, including those who are living with dementia. The team works hard to ensure that Collingwood Court feels like a comfortable home-from-home where residents can relax and enjoy doing the things they love.

Residents’ bedrooms are spacious and comfortable, with en-suite facilities and stylish furniture. Some of the rooms on the ground floor even open onto the lovely established gardens.

The Lifestyle team organises a wide range of activities, outings and entertainment, and your loved one is welcome to do light tasks around the home if it helps them to feel a sense of purpose and independence.

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Care Provided by Collingwood Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joleen Rayner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Collingwood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,323
    • Self-Funded Residential Dementia Care from £1,413
    • RESPITE Self-Funded Residential Care from £1,373
    • RESPITE Self-Funded Residential Dementia Care from £1,463

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Collingwood Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Collingwood Court Reviews (44)

Total of 44, showing 21-40
9.9

Collingwood Court has a Review Score of 9.9 (9.905) out of 10, based on 23 reviews in the last 2 years. Over all time Collingwood Court has 44 reviews.

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Review from Kathleen C (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A change in management and an increase in permanent staff (as opposed to agency) has led to a marked improvement towards the running of Collingwood Court. The staff appear happy with the current environment and positive changes that have been made both internally and in resident welfare. There are more
activities and interactions with staff and residents. A new chef has brought a change in menu and a selection. My mother is well cared for, warm, fed and happy.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one with the care, dining and activities!


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Review from G D (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Collingwood Court on respite care via a hospital Social Worker. We were very worried about him as we had cared for him at home. The manager was wonderful, putting out mids at rest and assured us her door was always open, and it was, with a welcoming smile. Whatever our concerns were, big
or small, she had plenty of time for us, and we never felt unwelcome or a nuisance. Normal practice is to have a care plan meeting when a resident becomes permanent, but due to our concern, the manager gave us an early meeting and explained everything clearly. I must also say all the staff show unlimited care and compassion for the residents and us as family members. Whilst Dad has been here, we have been invited to dine with him, and the food has been delicious. I have already told my friends how lovely it is here.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and your father has settled in well.


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Review from Lesley P (Friend of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting a friend with my mum. We were in a joint community area. I witnessed excellent care given to several service users. The staff had a great sense of humour but was extremely caring whilst making sure the other service users and visitors were also being attended to. I also witnessed fabulous
care delivered by all staff I saw. It is an extremely difficult job given in the best possible way by the staff with dignity and patience.

Reply from Martha Piper, Reviews Team at Collingwood Court

Hi Lesley, thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Review from Susan A (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely family feeling and very friendly.

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Review from G B (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy here.

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Review from E F (Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love the staff I am very happy here.

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Review from C C (Relative of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Collingwood Court for some 4 years, the care home was excellent. From the time of looking to move mum right until her death, the staff went above and beyond and nothing was too much for them. They made us always feel welcome. It was clean, tidy and everyone was pleasant. The food
was excellent, care of mum superb, how do you thank a caring team. They work their hardest during covid and got us all through. At the end the staff made us feel so special, the care was amazing for mum. Thank you so much

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Review from J H (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all the staff for a lovely Christmas.

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Review from E M (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after me so well.

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Review from S F (Daughter of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a massive thank you to you all who have looked after our Mam over the past few months, with lockdown and everything, it has been really hard not being able to see Mam properly, but we know she was well looked after. We are so pleased we chose Collingwood Court for our Mum, and we
are thankful to you all!

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Review from R H (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for your dedication, care and love for our mother. We will always be eternally grateful.

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Review from Kirsty S (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Collingwood Court since September and sadly became quite unwell 2 weeks ago. The care, compassion, dignity and respect that has been shown to not just her but me as well during a very difficult time was second to none. It truly is a 'home' and we, as a family couldn't ask
for better for my Mam. I believe that the excellent care she has received has in no doubt contributed to her getting better!
All the staff have been amazing, but I just wanted to specially mention 5 members of staff in particular who all took the time to make sure I was ok too, providing food, tea and a listening ear, it really meant a lot. However, I have to say though the manager is the heart of the home, which is a big reason why the home has such a lovely warm, caring atmosphere.

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Review from H M (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident for 3 years at Collingwood Court. The staff have always been caring and supportive but even more absolutely amazing during the Covid-19 crisis. They have gone above and beyond their roles to ensure we get phone calls to speak to mum and ring us to let us know she's ok. The
manager and admin lady are always cheerful and absolute stars. I'm not sure how we would have managed during this stressful time without them. My sister and I are incredibly grateful for the care my mum receives on a daily basis.

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Review from P T (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for what you are doing at this difficult time. Never in a million years did I think my mam would walk willingly into a care home, but she did. And did it twice!
On behalf of all her family "thank you".

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Review from S W (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a huge thank you for keeping our mam so safe and well during lockdown! You have all done amazing keeping Collingwood Court safe and covid free.

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Review from Therese W (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank Collingwood Court enough for the care and love that was shown to my father while he was there. If his needs had not changed so much; he would still be there. Thank you so much for all that you did for him.

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Review from J C (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in Collingwood Court she is a happier person. The staff are all very friendly and professional in their jobs, even just calling into her room to have a chat and say hello makes all the difference. The home and her room are always clean and tidy, she loves the food especially
the Sunday dinners.
A big thank you to you all.

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Review from G S (Husband of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say my most grateful thank you to you and your staff for the love and care you have given to my wife. Even though her health deteriorated and required nursing care, the love and care she received whilst waiting to transfer to another home have been excellent. Thank you so much for the
past 8 years.

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Review from Christine C (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After considering several homes for our dad we chose Collingwood Court not only for its location to dads former home but mainly due to the general welcoming, friendly, homely first impressions we received. It has continued to provide that homely caring environment that a resident with dementia must
have. It is not perfect but its best attributes are the amazingly patient caring understanding staff to dad and to us his family. We have immense gratitude to the manager and her staff.

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Review from Elizabeth M (Sister of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister lives in Collingwood Court and I visit 3 times a week. The staff not only look after her but they also look after me. They are lovely people.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Collingwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Collingwood Court is calculated as follows: ( (250 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 273 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Collingwood Court’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Collingwood Court and the care we provide, please do get in touch.


Outside of work, I enjoy spending time with family, particularly my grandchildren. I love to see live music, and I attend several concerts every year.