Collingwood Court

Front Street, Chirton, North Shields NE29 0LF
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9.9 71 Reviews
  • Collingwood Court, North Shields
Collingwood Court is a welcoming care home providing personalised residential and respite care for older people, including those who are living with dementia. The team works hard to ensure that Collingwood Court feels like a comfortable home-from-home where residents can relax and enjoy doing the things they love.

Residents’ bedrooms are spacious and comfortable, with en-suite facilities and stylish furniture. Some of the rooms on the ground floor even open onto the lovely established gardens.

The Lifestyle team organises a wide range of activities, outings and entertainment, and your loved one is welcome to do light tasks around the home if it helps them to feel a sense of purpose and independence.
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Care Provided by Collingwood Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: from £1490
  • RESPITE Self-Funded Residential Care: from £1445
  • RESPITE Self-Funded Residential Dementia Care: from £1540

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Collingwood Court to find out the exact price for your requirements.

Contact Collingwood Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Collingwood Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chloe Jelley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • On-site

Collingwood Court Reviews (71)

9.9

Collingwood Court has a Review Score of 9.9 (9.922) out of 10, based on 46 reviews in the last 2 years.
Over all time Collingwood Court has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Collingwood Court
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Total of 71, showing 21-40
Review from Sharon S (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been here over two year She is very happy We know she is getting the best care possible. We have seen the care staff go above and beyond for all the people on the floor .
Mam gets her hair and nails done every week . The food we have seen is top quality
As a family we couldn't be happier
with her care and the quality of her care
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Review from D I (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi my mam moved in Collinwood court few month now and it's the best move I've made . The staff and all the care is fantastic all friendly couldn't help u enough always keep the residents happy and entailed , the food is amazing aswell I have seen such a change in my mam is clean wise and she just seems
so happy since being in Collinwood court , its the first time I've been able go away on holiday with peace of mind knowing my mam is in good hands .
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Review from M D (Son of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Obviously we'd much prefer that Mam was home in her house, but for now at least that's not possible and as such can't think of a better place for her to be than Collingwood Court, we find the care to be excellent and the staff are lovely people.
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Review from Julie C (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short stay in hospital my father came to Collingwood. Two staff members came to see dad at hospital dad was a little uneasy about going into a care home They made him feel relaxed talked him through everything Once he moved in He settled straight away He always says the food is great he loves
living here and personally for me knowing he is safe and being very well cared for gives me piece of mind I can sleep at night now I would recommend Collingwood court to anyone in fact I have done
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Review from H H (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are brilliant and have so much patience with residents. Food is lovely and nothing seems to be an issue. Regular outings and trips are a welcome bonus. Collingwood provides peace of mind knowing my Mam is cared for so well.
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Review from R J (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Collingwood court staff have been great for my mum. Very happy with care. Trips, excursions all great! All staff are caring and considerate. No issues at all. Mum especially like music and dancing which staff are fully aware and do as much as possible to accommodate her.
Reply from Holly Cole, Reviews Team at Collingwood CourtThank you very much for taking the time to leave us feedback about your experience.

At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review from Jim C (Husband of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife has now been in the home for several months, and I visit her on a daily basis generally twice a day which has given me the opportunity to see the broad spectrum of all of the activities to which I have given 5 stars,
In reality some of these deserve 5 plus, given the attention of detail by
all members of staff to their various operational functions in looking after the residents in their care,
Great decor, and as clean as a whistle quite outstanding,
I could not wish to have my dear Wife in any better location than this, it is superb from top to bottom,
When my time ever comes for residential care this is where I want to be, this would be my advice to anyone being in that position in their life, simply nothing better.
Reply from Holly Cole, Reviews Team at Collingwood CourtThank you very much for taking the time to leave us feedback about your experience.

At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review from Sarah R (Granddaughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident for 3 years now and what can I say he loves the place! All the staff go up and beyond for all the residents and making fun activities for them to do. Every day they is something planned of its ice creams in the garden on a nice day to art and crafts morning, quizzes and
singers coming in to have a dance along. I would highly recommend I couldn't be happier with his care and couldn't tank the staff enough.
Reply from Holly Cole, Reviews Team at Collingwood CourtThank you very much for taking the time to leave us feedback about your experience.

At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review from Michael H (Son-in-law of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law lives here, she's well taken care of. Feel safe knowing she's here with such thoughtful staff. Would highly recommend. Always activities and days out for the residents, as well as the communication between residents and staff being incredible.
Reply from Holly Cole, Reviews Team at Collingwood CourtThank you very much for taking the time to leave us feedback about your experience.

At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review from James G (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several hospital stays Mum was discharged but her parkinsons and dementia meant it was no longer safe for her to be at home by herself. The hospital social worker was at pains to find mum somewhere "a bit nicer" and so Mum landed at Collingwood Court, initially for respite and recovery. This has
subsequently become a long term placement due largely to the patience, respect and kindness exhibited by the staff. There is always something going on and Mum has gone from being isolated to being surrounded by people. She can and more and more frequently does join in whether its with exercise in the garden, musical performances, arts and crafts or trips out in the minibus. Every time I visit I hear about the latest event thats been organised, or the lovely lunch shes had! Nobody wants to put their loved ones into care but it helps every time I visit I walk into a clean, safe, relaxed and happy atmosphere (and to my mothers delight her beloved dog can visit too)
Reply from Holly Cole, Reviews Team at Collingwood CourtThank you very much for taking the time to leave us feedback about your experience.

At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review from S A (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2022 I brought both mam and dad to Collingwood court they went out their way to get rooms next to eachother which was amazing as they'd been married 60 years. They have both made so many friend with other residents and staff. We sadly lost mam last year due to cancer during mam's final days the
Management arrange a room and meals for 10 days allowing both me and my daughter to spend as much time with mam as possible. Due to dad having dementia we discussed with management and staff how we could help dad without causing anxiety to dad, they have all gone beyond our hopes of making dad happy and comfortable without mam, he loves to dance, goes to the barbers, day trips, they even arranged for his friends from the Life Brigade to come for lunch they all turned up in full uniform absolutely amazing thank you all for the amazing life your giving dad xx
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Review from Wendy C (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very caring and supportive towards the residents and go out of their way to make mam's stay at home as happy and fulfilled as possible. Staff even take mam to communion every month. Collingwood Court arrange lunches for families to attend for mothers day, Easter etc and they put on an afternoon
tea for mam's birthday when the family came in to see her.
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Review from A S (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Collingwood care home is a special place, the staff are so friendly and helpful and go out of there way to accommodate the residents. They have days out and in-house entertainment on most days to keep residents active and engaged. The meals provided for special occasions is a really nice touch to
get the families together. Really appreciate the easy transition and support to keep my mother safe and happy. Thank you x
Reply from Hannah Story, Reviews Team at Collingwood Courtthank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that your mother has settled in well and that you've felt supported throughout the transition. It means a lot to us that you've noticed the effort our team puts into creating a warm, engaging environment. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from Lauren S (Granddaughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the home we looked at 2 or 3 before settling on Collingwood The care is top class They go above and beyond my Nana has settled so quickly made friends and is happy The home is clean and tidy
Reply from Hannah Story, Reviews Team at Collingwood Courtthank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from Ian C (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is a resident and all the staff especially her Key Worker cannot do enough to look after my mam, nothing is a bother to them and they are always smiling. Today 3rd April is my mam's birthday as a surprise to my mam Collingwood Court put on a birthday tea for my sister her husband my wife and
me and mum it was wonderful there was no need for them to do this but it shows you what kind and generous people they are. Well done and thanks you.
Reply from Hannah Story, Reviews Team at Collingwood Courtthank you very much for taking the time to leave us feedback about your experience. We're delighted to hear that your mam is receiving such wonderful care at Collingwood Court, and it's heartwarming to know that her Key Worker and the team are always going above and beyond to make her feel comfortable and happy. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from E S (Granddaughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has never been happier since moving in Collingwood. She is safe happy and in a environment that she loves We are happy with the care she receives We can sleep easier knowing she is happy She has a new lease of life.
Reply from Hannah Story, Reviews Team at Collingwood CourtThank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from Bill C (Son-in-law of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been in Collingwood Court for nearly 2 years now at first she was not keen on being in a care home but she has made new friends and seems a lot more at peace within herself. She now does activities and goes on days out with Joanne and all the staff I've met seem very nice. All the
family just celebrated Marion's 92nd birthday with a spread put on by the staff and special thanks goes out to Joanne
Reply from Hannah Story, Reviews Team at Collingwood Courtthank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that your mother-in-law has settled in well at Collingwood Court and is enjoying her time with us. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from Jayne S (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went to collingwood court after a stay in hospital,I am so happy we as a family and my mam picked this place for her to stay,she has put weight on and doing more for herself,it's such a friendly place and the best part is the staff they are all so wonderful and have made my mam feel so welcome,so
thank you all so much xx
Reply from Hannah Story, Reviews Team at Collingwood Courtthank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from Jan O (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since October 2024. We could no longer manage to keep him safe in his own home. While it was a difficult time having to leave his house, all the staff at Collingwood Court made it as easy as possible for us all with their friendliness, care and professionalism. The staff are
fantastic and the activities for the residents are amazing. My dad has an activity everyday if he wants to be involved. He has thrived making some new friends with other residents and staff. The staff go the extra mile. Two staff members in particular are fantastic they put everything into making residents happy and stimulated with a wide range of activities. Another staff member is very helpful in the office and nothing is too much trouble. The staff are amazing they way they look after the residents including 4 in particular. My dad has all his needs taken care of, our family are made welcome to visit, the home is immaculate, dad gets lovely meals and he is smiling again. Thank you Collingwood Team.
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Review from Kirsty R (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming, kind, caring and more like a family. Dad is constantly smiling and singing. Impressed with all the staff especially 4 staff members in particular, nothing is too much trouble. Dad had mentioned the food is fantastic, very nice plenty of snacks. Staff are not here for dad, they are a nice
support network for
the family.
Reply from Caprice Geisha, Reviews Team at Collingwood CourtThank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Collingwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for Collingwood Court is calculated as follows: ( (506 Excellents x 5) + (43 Goods x 4) ) ÷ 549 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Collingwood Court is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Chloe

Chloe Jelley

Job Title: Home Manager

I chose to work for Care UK because of its strong reputation for delivering high-quality, person-centred care and its commitment to continually improving standards across its homes.


To do my role well, I believe it’s vital to balance compassion with strong leadership and resilience. Organisation, adaptability, communication and emotional intelligence are all key to managing a busy home and supporting residents and colleagues.


I hold NVQ Levels 2 and 3, my FDM, and I’m currently completing my Level 5 and FHM qualifications. I’ve worked my way up from an agency carer to Home Manager in just five years which is something I’m incredibly proud of. Before taking on my current role, I worked as a Deputy Manager.


One of my favourite parts of the day is chatting with residents and hearing their wonderful life stories. There’s so much we can learn from the older generation. I feel proud every day to see the positive difference our care makes and to watch my team grow in confidence and skill.


Outside of work, I love spending time with my family and friends.

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