Collingwood Court

Front Street, Chirton, North Shields NE29 0LF
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9.9 57 Reviews
  • Collingwood Court, North Shields
Collingwood Court is a welcoming care home providing personalised residential and respite care for older people, including those who are living with dementia. The team works hard to ensure that Collingwood Court feels like a comfortable home-from-home where residents can relax and enjoy doing the things they love.

Residents’ bedrooms are spacious and comfortable, with en-suite facilities and stylish furniture. Some of the rooms on the ground floor even open onto the lovely established gardens.

The Lifestyle team organises a wide range of activities, outings and entertainment, and your loved one is welcome to do light tasks around the home if it helps them to feel a sense of purpose and independence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1323
  • Self-Funded Residential Dementia Care: from £1413
  • RESPITE Self-Funded Residential Care: from £1373
  • RESPITE Self-Funded Residential Dementia Care: from £1463

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Collingwood Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joleen Rayner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • On-site

Collingwood Court Reviews (57)

9.9

Collingwood Court has a Review Score of 9.9 (9.893) out of 10, based on 36 reviews in the last 2 years.
Over all time Collingwood Court has 57 reviews.

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Review from L T (Grandson of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother seems content and is well looked after. The care workers are very friendly, caring and supportive. The activities seem very varied which my grandmother enjoys. I would recommend this care home.
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Review from A C (Son of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Management and staff really good any problems we have encountered have been sorted straight away. A special thanks to the two coordinators who go to great lengths to ensure the residence have activities on a daily basis. The place has a lovely feel about it on entry like home from home.
Also have to
mention the administrator nothing too much trouble for her.
All in all very happy with care for mam.
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Review from Russell T (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Collingwood court for a few months now My mam wasn't happy about coming into care home We still have good and bad days but we know she is getting the best care My dad can rest now knowing she is being looked after As my dad is of ill health as well
Reply from Hannah Story, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. We understand how difficult the transition into care can be, and we're so pleased to hear that your mum is receiving the care and support she needs at Collingwood Court. It's heartening to know that it's bringing your dad peace of mind too. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from L O (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at collingwood court for all the help with my mam . Everything has been top class . She is very well cared for and would recommend this home . There are lots of activities going on every day for the residents Mam often says the food is really good Mam is very happy
at Collingwood court
Reply from Hannah Story, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. We're delighted to hear that your mam is happy at Collingwood Court and that you've been pleased with the care and support she's received. It's great to know she's enjoying the daily activities and meals too. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from W J (Nephew of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been living here over a year now we are really happy with the care she receives I'm always well informed with any changes with my aunt All the staff are lovely can't do enough to help They offer refreshments and snacks when ever we visit
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Review from Sharon S (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been here over two year She is very happy We know she is getting the best care possible. We have seen the care staff go above and beyond for all the people on the floor .
Mam gets her hair and nails done every week . The food we have seen is top quality
As a family we couldn't be happier
with her care and the quality of her care
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Review from D I (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi my mam moved in Collinwood court few month now and it's the best move I've made . The staff and all the care is fantastic all friendly couldn't help u enough always keep the residents happy and entailed , the food is amazing aswell I have seen such a change in my mam is clean wise and she just seems
so happy since being in Collinwood court , its the first time I've been able go away on holiday with peace of mind knowing my mam is in good hands .
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Review from M D (Son of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Obviously we'd much prefer that Mam was home in her house, but for now at least that's not possible and as such can't think of a better place for her to be than Collingwood Court, we find the care to be excellent and the staff are lovely people.
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Review from Julie C (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short stay in hospital my father came to Collingwood. Two staff members came to see dad at hospital dad was a little uneasy about going into a care home They made him feel relaxed talked him through everything Once he moved in He settled straight away He always says the food is great he loves
living here and personally for me knowing he is safe and being very well cared for gives me piece of mind I can sleep at night now I would recommend Collingwood court to anyone in fact I have done
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Review from H H (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are brilliant and have so much patience with residents. Food is lovely and nothing seems to be an issue. Regular outings and trips are a welcome bonus. Collingwood provides peace of mind knowing my Mam is cared for so well.
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Review from R J (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Collingwood court staff have been great for my mum. Very happy with care. Trips, excursions all great! All staff are caring and considerate. No issues at all. Mum especially like music and dancing which staff are fully aware and do as much as possible to accommodate her.
Reply from Holly Cole, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.


At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from Jim C (Husband of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife has now been in the home for several months, and I visit her on a daily basis generally twice a day which has given me the opportunity to see the broad spectrum of all of the activities to which I have given 5 stars,
In reality some of these deserve 5 plus, given the attention of detail by
all members of staff to their various operational functions in looking after the residents in their care,
Great decor, and as clean as a whistle quite outstanding,
I could not wish to have my dear Wife in any better location than this, it is superb from top to bottom,
When my time ever comes for residential care this is where I want to be, this would be my advice to anyone being in that position in their life, simply nothing better.
Reply from Holly Cole, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.


At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from Sarah R (Granddaughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident for 3 years now and what can I say he loves the place! All the staff go up and beyond for all the residents and making fun activities for them to do. Every day they is something planned of its ice creams in the garden on a nice day to art and crafts morning, quizzes and
singers coming in to have a dance along. I would highly recommend I couldn't be happier with his care and couldn't tank the staff enough.
Reply from Holly Cole, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.


At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from Michael H (Son-in-law of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law lives here, she's well taken care of. Feel safe knowing she's here with such thoughtful staff. Would highly recommend. Always activities and days out for the residents, as well as the communication between residents and staff being incredible.
Reply from Holly Cole, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.


At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from James G (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several hospital stays Mum was discharged but her parkinsons and dementia meant it was no longer safe for her to be at home by herself. The hospital social worker was at pains to find mum somewhere "a bit nicer" and so Mum landed at Collingwood Court, initially for respite and recovery. This has
subsequently become a long term placement due largely to the patience, respect and kindness exhibited by the staff. There is always something going on and Mum has gone from being isolated to being surrounded by people. She can and more and more frequently does join in whether its with exercise in the garden, musical performances, arts and crafts or trips out in the minibus. Every time I visit I hear about the latest event thats been organised, or the lovely lunch shes had! Nobody wants to put their loved ones into care but it helps every time I visit I walk into a clean, safe, relaxed and happy atmosphere (and to my mothers delight her beloved dog can visit too)
Reply from Holly Cole, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.


At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from S A (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2022 I brought both mam and dad to Collingwood court they went out their way to get rooms next to eachother which was amazing as they'd been married 60 years. They have both made so many friend with other residents and staff. We sadly lost mam last year due to cancer during mam's final days the
Management arrange a room and meals for 10 days allowing both me and my daughter to spend as much time with mam as possible. Due to dad having dementia we discussed with management and staff how we could help dad without causing anxiety to dad, they have all gone beyond our hopes of making dad happy and comfortable without mam, he loves to dance, goes to the barbers, day trips, they even arranged for his friends from the Life Brigade to come for lunch they all turned up in full uniform absolutely amazing thank you all for the amazing life your giving dad xx
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Review from Wendy C (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very caring and supportive towards the residents and go out of their way to make mam's stay at home as happy and fulfilled as possible. Staff even take mam to communion every month. Collingwood Court arrange lunches for families to attend for mothers day, Easter etc and they put on an afternoon
tea for mam's birthday when the family came in to see her.
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Review from A S (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Collingwood care home is a special place, the staff are so friendly and helpful and go out of there way to accommodate the residents. They have days out and in-house entertainment on most days to keep residents active and engaged. The meals provided for special occasions is a really nice touch to
get the families together. Really appreciate the easy transition and support to keep my mother safe and happy. Thank you x
Reply from Hannah Story, Reviews Team at Collingwood Court

thank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that your mother has settled in well and that you've felt supported throughout the transition. It means a lot to us that you've noticed the effort our team puts into creating a warm, engaging environment. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from Lauren S (Granddaughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the home we looked at 2 or 3 before settling on Collingwood The care is top class They go above and beyond my Nana has settled so quickly made friends and is happy The home is clean and tidy
Reply from Hannah Story, Reviews Team at Collingwood Court

thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from Ian C (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is a resident and all the staff especially her Key Worker cannot do enough to look after my mam, nothing is a bother to them and they are always smiling. Today 3rd April is my mam's birthday as a surprise to my mam Collingwood Court put on a birthday tea for my sister her husband my wife and
me and mum it was wonderful there was no need for them to do this but it shows you what kind and generous people they are. Well done and thanks you.
Reply from Hannah Story, Reviews Team at Collingwood Court

thank you very much for taking the time to leave us feedback about your experience. We're delighted to hear that your mam is receiving such wonderful care at Collingwood Court, and it's heartwarming to know that her Key Worker and the team are always going above and beyond to make her feel comfortable and happy. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Collingwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Collingwood Court is calculated as follows: ( (386 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 429 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Collingwood Court is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Collingwood Court’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Collingwood Court and the care we provide, please do get in touch.


Outside of work, I enjoy spending time with family, particularly my grandchildren. I love to see live music, and I attend several concerts every year.

Frequently Asked Questions about Collingwood Court

What types of Care is Collingwood Court registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Collingwood Court have?

There are 63 Single Rooms.

What are the Facilities & Services at Collingwood Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Collingwood Court to the centre of North Shields?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Collingwood Court to verify any information. View our terms and conditions. Collingwood Court has an Enhanced Service - more info.