Collingwood Court

Front Street, Chirton, North Shields NE29 0LF
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9.9 57 Reviews
  • Collingwood Court, North Shields
Collingwood Court is a welcoming care home providing personalised residential and respite care for older people, including those who are living with dementia. The team works hard to ensure that Collingwood Court feels like a comfortable home-from-home where residents can relax and enjoy doing the things they love.

Residents’ bedrooms are spacious and comfortable, with en-suite facilities and stylish furniture. Some of the rooms on the ground floor even open onto the lovely established gardens.

The Lifestyle team organises a wide range of activities, outings and entertainment, and your loved one is welcome to do light tasks around the home if it helps them to feel a sense of purpose and independence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1323
  • Self-Funded Residential Dementia Care: from £1413
  • RESPITE Self-Funded Residential Care: from £1373
  • RESPITE Self-Funded Residential Dementia Care: from £1463

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Collingwood Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joleen Rayner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • On-site

Collingwood Court Reviews (57)

9.9

Collingwood Court has a Review Score of 9.9 (9.893) out of 10, based on 36 reviews in the last 2 years.
Over all time Collingwood Court has 57 reviews.

Overall Experience
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Date Published
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Total of 57, showing 41-57
Review from J H (Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A big thank you to all the staff for a lovely Christmas.
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Review from E M (Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for looking after me so well.
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Review from S F (Daughter of Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to say a massive thank you to you all who have looked after our Mam over the past few months, with lockdown and everything, it has been really hard not being able to see Mam properly, but we know she was well looked after. We are so pleased we chose Collingwood Court for our Mum, and we
are thankful to you all!
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Review from R H (Daughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for your dedication, care and love for our mother. We will always be eternally grateful.
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Review from Kirsty S (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident in Collingwood Court since September and sadly became quite unwell 2 weeks ago. The care, compassion, dignity and respect that has been shown to not just her but me as well during a very difficult time was second to none. It truly is a 'home' and we, as a family couldn't ask
for better for my Mam. I believe that the excellent care she has received has in no doubt contributed to her getting better!
All the staff have been amazing, but I just wanted to specially mention 5 members of staff in particular who all took the time to make sure I was ok too, providing food, tea and a listening ear, it really meant a lot. However, I have to say though the manager is the heart of the home, which is a big reason why the home has such a lovely warm, caring atmosphere.
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Review from H M (Daughter of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident for 3 years at Collingwood Court. The staff have always been caring and supportive but even more absolutely amazing during the Covid-19 crisis. They have gone above and beyond their roles to ensure we get phone calls to speak to mum and ring us to let us know she's ok. The
manager and admin lady are always cheerful and absolute stars. I'm not sure how we would have managed during this stressful time without them. My sister and I are incredibly grateful for the care my mum receives on a daily basis.
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Review from P T (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for what you are doing at this difficult time. Never in a million years did I think my mam would walk willingly into a care home, but she did. And did it twice!
On behalf of all her family "thank you".
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Review from S W (Son of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to say a huge thank you for keeping our mam so safe and well during lockdown! You have all done amazing keeping Collingwood Court safe and covid free.
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Review from Therese W (Daughter of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot thank Collingwood Court enough for the care and love that was shown to my father while he was there. If his needs had not changed so much; he would still be there. Thank you so much for all that you did for him.
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Review from J C (Daughter of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in Collingwood Court she is a happier person. The staff are all very friendly and professional in their jobs, even just calling into her room to have a chat and say hello makes all the difference. The home and her room are always clean and tidy, she loves the food especially
the Sunday dinners.
A big thank you to you all.
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Review from G S (Husband of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say my most grateful thank you to you and your staff for the love and care you have given to my wife. Even though her health deteriorated and required nursing care, the love and care she received whilst waiting to transfer to another home have been excellent. Thank you so much for the
past 8 years.
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Review from Christine C (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After considering several homes for our dad we chose Collingwood Court not only for its location to dads former home but mainly due to the general welcoming, friendly, homely first impressions we received. It has continued to provide that homely caring environment that a resident with dementia must
have. It is not perfect but its best attributes are the amazingly patient caring understanding staff to dad and to us his family. We have immense gratitude to the manager and her staff.
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Review from Elizabeth M (Sister of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister lives in Collingwood Court and I visit 3 times a week. The staff not only look after her but they also look after me. They are lovely people.
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Review from Leslie H (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all of Collingwood Court care home staff for all the care and kindness you gave to my mam during her stay.
We will always remember her 105th birthday party you gave her with other residents and her family and friends.
Thank you again, Collingwood Court.
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Review from Nancy S (Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a lovely time at the singing for our Vera Lynn's 100th birthday.
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Review from Dawn F (Daughter of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has been a great place for my dad to live in at the age of 88 with dementia. Very friendly carers, a gentle style with a good sense of humour in difficult circumstances when residents are confused and upset. The only improvement could be the smell of urine throughout the home especially
in the warm weather. The residents are cleaned as soon as they are recognised as having soiled themselves but the home has on overpowering stench which isn't reflective of the caring given but the smell should be addressed e.g automatic air freshers in all rooms, airing rooms when possible.
Reply from Samantha Debenham, Marketing Support Administrator at Collingwood Court

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We continually strive to prevent malodour in the home by ensuring the carpets are cleaned and rooms are aired on a regular basis. Following your feedback, we immediately arranged for the carpets to be shampooed throughout the home and we hope that you will see an improvement next time you visit.

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Review from Clare L (Daughter of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving into Collingwood Court, mam has really thrived. She has physically improved and is so much more sociable. This is all because of the fantastic care, support and encouragement she gets. All the staff know their residents so well and there is a real family feel to the place. The facilities
are superb and the food excellent. I particularly love to see the wide variety of activities mam gets to do and am amazed at how much fun both residents and staff have. It is a pleasure to see her enjoying life and I can't thank the wonderful staff enough for such enthusiastic warm and very personal care.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Collingwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Collingwood Court is calculated as follows: ( (386 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 429 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Collingwood Court is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Collingwood Court’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Collingwood Court and the care we provide, please do get in touch.


Outside of work, I enjoy spending time with family, particularly my grandchildren. I love to see live music, and I attend several concerts every year.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Collingwood Court to verify any information. View our terms and conditions. Collingwood Court has an Enhanced Service - more info.