The Old Vicarage

2 Waterville Road, North Shields NE29 6SL
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9.4 17 Reviews
  • The Old Vicarage, North Shields
The Old Vicarage Care Home has been providing high quality residential care for over 35 years and is a small family run home focused on dementia care.

The home is planned around the philosophy of keeping residents independent for longer but providing support where they need it - tailored care focusing on individual needs rather than a “one size fits all” approach.   

What makes them unique is their focus on activities and events involving the community to help residents lead happier, healthier, more fulfilled lives. The home has partnerships with the local school and community knitting group.

The staff have a wealth of experience in dealing with care for those with Dementia and Alzheimer’s.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1200
  • Self-Funded Residential Dementia Care: £900 – £1200
  • RESPITE Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1200

These prices are only a guideline, please contact The Old Vicarage to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • SVP Healthcare Ltd

Person in charge

  • Cheryl Tobin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)

Parking

  • Onsite parking

The Old Vicarage Reviews (17)

9.4

The Old Vicarage has a Review Score of 9.4 (9.437) out of 10, based on 7 reviews in the last 2 years.
Over all time The Old Vicarage has 17 reviews.

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Total of 17, showing 1-17
Review from G H (Grandson of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Old Vicarage has a real warmth to it-caring staff, homely feel, and spotlessly clean. Everyone's treated with kindness and respect, and it's clear the team genuinely care. Couldn't recommend it more. Thank you for looking after my grandma!
Reply from Sonia Dewan, Owner at The Old Vicarage

Thank you for your lovely review. It means a lot to the whole team to know their care is appreciated.

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Review from Katie S (Granddaughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my Granny so well! It's a proper welcoming home and everyone is so friendly. It was also so nice that the staff sorted a birthday cake for her, which she loved! It's the little extra touches that make all the difference to my granny but also our family knowing she
is really cared for. Thank you.
Reply from Cheryl Tobin, Home Manager at The Old Vicarage

Thank you for your lovely feedback, I will pass this on to the team.

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Review from Liam P (Grandson of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the outstanding care and compassion provided by the staff at this care home. From the moment we first visited, we were warmly welcomed and immediately felt reassured that our loved one would be in safe hands.
The team goes above and beyond to create a comfortable, respectful,
and nurturing environment. Staff members are attentive, professional, and genuinely care about each resident's wellbeing. Communication with the family has been excellent-we're always kept informed and involved.
The facilities are spotless, homely, and thoughtfully designed to support residents' needs. Activities are engaging and tailored to individual interests, which has had such a positive impact on our loved one's mood and overall happiness.
Knowing that our family member is so well looked after brings us immense peace of mind. We are truly grateful to everyone here for their dedication and kindness. Highly recommend
Reply from Cheryl Tobin, Home Manager at The Old Vicarage

Thank you for your wonderful review, I will pass your comments on to the team.

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Review from Margaret S (Friend of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident at the Old Vic for quite a while now. It was very hard when she got dementia but when I visit I can see that the staff take very good care of her and she seem really happy there.
They had some school kids coming in to visit the residents and I could see how much she enjoyed
it!
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Review from P J (Granddaughter of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Granny much preferred living here than her previous care facility. Staff were lovely, attentive and treated her with compassion when she was being fussy. Facilities were clean and well maintained which put my mind at ease.
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Review from Pamela T (Sister of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well-presented care home with very friendly and efficient staff. No worries at all leaving my brother in their care.
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Review from Louise B (Daughter of Resident) published on 14 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been one of the hardest decisions, putting a family member in care for their own safety. From the moment I rang and spoke to someone at The Old Vicarage, I knew it was going to be the place for my mam. Everyone I have met has been warm, friendly and always ready to answer my questions. Highly
recommend and thank you for all your hard work.
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Review from Brenda T (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For any elderly person unable to cope on their own in their home this is the place for you. My father spent the last year of his life there. The was happy, well cared for by remarkable staff who treated him with dignity, patience and love. They also provided information to me, his daughter, regarding
his every need. In addition, they were a great support to me during worrying times. Always updating me if there was a problem. They arranged a doctor to see him when necessary, podriatrist, hairdresser and his special diet and so much patience with him when he was feeling down. I am obviously missing my Dad, who was with me for 75 years of my life, but so grateful to the staff of this Care Home who not only cared for my Dad but were also there for me. Thank you all staff at The Old Vicarage.
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Review from Margaret M (Sister of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Air conditioning would be good.
Clean with friendly staff. I feel the home needs more activities to stimulate some residents. Singing is good for them, each time I have visited they just sat in chairs sleeping.
Need more drinks in hot weather.
Outside needs to look more welcoming, like flower boxes
instead of rubbish - old mattress and old bath doesn't look good.
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Review from Martin B (Son of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is very friendly and the staff are excellent. The atmosphere is light and happy overall.
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Review from S R (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy at The Old Vicarage and I find the staff very friendly, supportive and always willing to answer my questions.
The home itself is always kept clean and tidy and the activities coordinator is very good at encouraging participation.
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Review from Elaine R (Daughter of Resident) published on 25 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff highly enough for the care they have given my mum over the last 18 months. At times she was a tad difficult but they never wavered in their care! They provided a very caring, safe environment until the end and cared enough to be there with me when the end peacefully came.
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Review from Edward B (Son of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care home. Mum settled in very well. Have no problems at all. Staff are all excellent.
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Review from Tim D (Son of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely caring home. The staff are excellent and always make you welcome when you visit. You can call in at anytime and visit.
Overall, I recommend to visit and see all the people who seem very much at home.
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Review from J S (Wife of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased that my husband is in the above home and hopefully, he is now settling down and is less frustrated with his life.
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Review from Roslyn R (Daughter of Resident) published on 14 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently passed away peacefully at this home, after living there for a couple of years. She had Alzheimer's disease. The staff made her last years happy and comfortable, in this very clean, happy home. There were activities and outings, which I know she really enjoyed, and she visibly thrived,
notwithstanding the awful disease she was suffering from.


We'd had a bad previous experience elsewhere, which left me, as well as my mother, very wary and anxious. The staff were very patient and considerate with me too, allowing me to regain my trust and knowing my mother was happy and in good hands. Thank you all.

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Review from Angie D (Daughter of Resident) published on 19 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions are of a modern (recently renovated to a high standard) light, airy and warmly decorated building. This is the only residential care home for elderly residents I have been in, spotless, where there is no smell of urine or of elderly residents. Mum (and I) made to feel very welcome.
Genuinely interested in mum's health and well being. Staff caring and supportive while bringing humour and warmth in their professional interactions with mum. Mum said she enjoyed her stay and would like to go back again. The Old Vicarage is maintained and run to a very high standard - outstanding. Thanks.
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Current Review Score: 9.4 (9.437)

Overview of Review Score

The Review Score of 9.4 (9.437) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for The Old Vicarage is calculated as follows: ( (62 Excellents x 5) + (19 Goods x 4) ) ÷ 81 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.672 Points relating to the number of positive Reviews for The Old Vicarage is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Old Vicarage

What types of Care is The Old Vicarage registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Old Vicarage have?

There are 36 Single Rooms.

What are the Facilities & Services at The Old Vicarage?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Vicarage to the centre of North Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Old Vicarage to verify any information. View our terms and conditions. The Old Vicarage has an Enhanced Service - more info.