Queens Meadow Care Home

327 Stockton Road, Owton Manor TS25 5DF
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9.7 126 Reviews
  • Queens Meadow Care Home, Owton Manor
Queens Meadow is a beautiful purpose built care home boasting the ambiance of modern day style with old world charm and sophistication.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1140
  • Self-Funded Residential Dementia Care: from £1140
  • RESPITE Self-Funded Residential Care: from £1140
  • RESPITE Self-Funded Residential Dementia Care: from £1140

The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.

These prices are only a guideline, please contact Queens Meadow Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachael Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • We accept referrals from the local authority, hospitals and people who fund their own care.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • Ample parking onsite.

Queens Meadow Care Home Reviews (126)

Total of 126, showing 121-126
9.7

Queens Meadow Care Home has a Review Score of 9.7 (9.686) out of 10, based on 22 reviews in the last 2 years. Over all time Queens Meadow Care Home has 126 reviews.

Overall Experience

  • 94
  • 26
  • 5
  • 0
  • 1

Date Published

126
2
8
22
104

Review from B C (Brother of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here for 2 years, staff are all very good. No problems at all.

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Review from Chole S (Granddaughter of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

it is always a pleasure to come as my grandma always gets treated lovely. The staff always do their best and push themselves to the limit to help my grandma here. The staff are lovely and treat you lovely. I would recommend this place to others as it is a lovely place to be.

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Review from Kenneth K (Son of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has settled into this home very easily, that is all down to the staff and care she receives from all the helpful and friendly staff in here. It is a blessing knowing she is looked after when I or the rest of my family can't get here. Thank you all.

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Review from Patricia M (Daughter of Resident) published on 16 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been made to feel very welcome. Mam only came in for respite but has decided to stay and give up her bungalow. Staff are so friendly and all have a lovely caring way. Sometimes the food is a little below standard and perhaps a big choice should be made available. When we visit we are always
greeted as friends which is lovely.

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Review from Margaret D (Friend of Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam was in this care home 8 years ago and even then the care was very good.

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Review from Sue H (Daughter of Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident here at this care home for one year now. She has dementia with no capacity and is unable to walk. All the staff are very caring and look after my mam and her needs very well. My mam has settled in very well. After a difficult start the staff are very helpful to both my mother
and me. They all do a very good job and deserve the praise I am bestowing upon them. I would recommend Queens Meadow to everyone looking for somewhere for a relative.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Queens Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Queens Meadow Care Home is calculated as follows: ( (183 Excellents x 5) + (69 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 258 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Meadow Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

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Rachael Smith

Job Title: Home Manager

Joined: 2014

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Meadow Care Home to verify any information. View our terms and conditions. Queens Meadow Care Home has an Enhanced Service - more info.