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Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on...
Queens Meadow is a beautiful purpose built care home boasting the ambiance of modern day style with old world charm and sophistication.
Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.
The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.
Care Provided by Queens Meadow Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The price(s) shown are provided by the care home. Contact Queens Meadow Care Home for full pricing details and T&Cs.
Contact Queens Meadow Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hill Care
- Private Owned
Person in charge
- Rachael Smith (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
Room Information
- Single Rooms (59)
Visiting
- The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
Parking
- Ample parking onsite.
Queens Meadow Care Home Reviews (134)
Queens Meadow Care Home has a Review Score of 9.5 (9.470) out of 10, based on 17 reviews in the last 2 years.
Over all time Queens Meadow Care Home has 134 reviews.
Lovely clean spaces. Delicious food. Plenty of personal care and conversations and interactions all positive and fun. My aunt is very happy here and has never been so happy in years. All staff warm and friendly.
Lovely clean spaces. Delicious food. Plenty of personal care and conversations and interactions all positive and fun. My aunt is very happy here and has never been so happy in years. All staff warm and friendly.
The staff are kind, caring and compassionate and always treat residents with dignity, respect and patience. I feel reassured that our loved one is being cared for in a safe and friendly environment: we have been extremely pleased with the care and support provided.
The staff are kind, caring and compassionate and always treat residents with dignity, respect and patience. I feel reassured that our loved one is being cared for in a safe and friendly environment: we have been extremely pleased with the care and support provided.
The wife's review went as well as could be expected. I was included in the review and my interventions listened too.
The wife's review went as well as could be expected. I was included in the review and my interventions listened too.
My friend Vera, says she likes being at Queens Meadow and regards it as her home now. So I see this as a very good recommendation of the home.
My friend Vera, says she likes being at Queens Meadow and regards it as her home now. So I see this as a very good recommendation of the home.
I have always found the staff to be caring, friendly and supportive to my mam. Nothing is to much trouble for them. There is always something going on for the residents to enjoy or an activity to participate in.
I have always found the staff to be caring, friendly and supportive to my mam. Nothing is to much trouble for them. There is always something going on for the residents to enjoy or an activity to participate in.
A great care home with great staff,Friendly, kind , helpful always happy and smiling. Great with mum, have really brought her out of her shell. Always let us know if events going on in the home and invite us along
A great care home with great staff,Friendly, kind , helpful always happy and smiling. Great with mum, have really brought her out of her shell. Always let us know if events going on in the home and invite us along
mum says she is comfy in her room it is lovely homely warm room, the only thing is mum says the food could do with it been a little hotter!
Mum says the staff in...
mum says she is comfy in her room it is lovely homely warm room, the only thing is mum says the food could do with it been a little hotter!
Mum says the staff in her words are all good, and some more than others go the extra mile
Brilliant care home, all of the staff go above and beyond for all of their residents, from the management to the carers, the handyman, the cleaning staff and the kitchen staff, they are all amazing. They are always friendly, always smiling
Brilliant care home, all of the staff go above and beyond for all of their residents, from the management to the carers, the handyman, the cleaning staff and the kitchen staff, they are all amazing. They are always friendly, always smiling
Mam was made to feel very welcome when we arrived. She was very pleased with her room it has everything that she needs. She likes the fact that the toilet and sink is in it's own little room. She loves the view onto the garden.
Mam was made to feel very welcome when we arrived. She was very pleased with her room it has everything that she needs. She likes the fact that the toilet and sink is in it's own little room. She loves the view onto the garden.
The care they provide is personal, thoughtful and with out question, excellent.
The...
The care they provide is personal, thoughtful and with out question, excellent.
The management, both local and other wise, are doing a good job and should be proud of there achievements'.
A big thank you is deserved for the care home staff.
My mam came in for respite following a fall. The staff can't fault them very good to my mam's needs. Food was good. Room is basic but fit for purpose. Overall no complaints.
My mam came in for respite following a fall. The staff can't fault them very good to my mam's needs. Food was good. Room is basic but fit for purpose. Overall no complaints.
I'm very happy with the care for my mother, she looks happy well cared for, clean and tidy. The staff are very helpful and attentive. My mother is well fed and enjoys joining in with the activities. Overall very happy with the running at Queen Meadow.
I'm very happy with the care for my mother, she looks happy well cared for, clean and tidy. The staff are very helpful and attentive. My mother is well fed and enjoys joining in with the activities. Overall very happy with the running at Queen Meadow.
Sorry it's taken a while to write a review been a very hard year. Mum passed away May 2024, she thoroughly enjoyed staying here with you lovely lot, she especially loved all the activities and trips to the park, she loved the animal visits, especially the service dogs, she loved this so much, thank...
Sorry it's taken a while to write a review been a very hard year. Mum passed away May 2024, she thoroughly enjoyed staying here with you lovely lot, she especially loved all the activities and trips to the park, she loved the animal visits, especially the service dogs, she loved this so much, thank you for your love and care she received.
Staff are always friendly and energetic. They communicate and treat residents with respect and kindness, and keep a sense of humour whilst caring for all residents. They show and demonstrate compassion, with residents and family members when needed. The home itself is clean, warm and homely. I...
Staff are always friendly and energetic. They communicate and treat residents with respect and kindness, and keep a sense of humour whilst caring for all residents. They show and demonstrate compassion, with residents and family members when needed. The home itself is clean, warm and homely. I would like to see more activities. However staff do try to organise stimulating environments but they do have limited time due to workload. It would be good to have members of staff designated to organise activities and entertainment.
Lovely friendly staff always go above and beyond for my grandad.
Lovely friendly staff always go above and beyond for my grandad.
Well cared for and helpful, meeting his requirements.
Well cared for and helpful, meeting his requirements.
Very caring staff and helpful.
Very caring staff and helpful.
We visited a friend for the first time after she entered the home. On arrival, we were impressed at the overall cleanliness, staff attitude (nothing seemed to be a problem to them) and, from first arriving, we were quickly guided to our friend. In conclusion - top marks!
We visited a friend for the first time after she entered the home. On arrival, we were impressed at the overall cleanliness, staff attitude (nothing seemed to be a problem to them) and, from first arriving, we were quickly guided to our friend. In conclusion - top marks!
Thank you for your lovely review, it's great to read how much you enjoyed your visit to our home. We will share your kind words with the team, they'll be over the moon to read them. Wishing you all the best.
I can't thank the care home enough, since my grandmother was moved to Queens Meadow Care Home, they have looked after her so well, ensured she has had all she needed and encouraged some independence and social integration with other residents again. They have also been a massive support and...
Thank you so much to all the staff.
Thank you so much for your fantastic review of our home. We will share the review with our staff team.
The care and attention given to my brother in Queens Meadow is exceptional! The team are amazing! So friendly and helpful! Everyone is very welcoming when I visit and keep me updated with how my brother is getting on.
The care and attention given to my brother in Queens Meadow is exceptional! The team are amazing! So friendly and helpful! Everyone is very welcoming when I visit and keep me updated with how my brother is getting on.
Thank you so much for your fantastic review of our home. We will share the review with our staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Queens Meadow Care Home.
There are no upcoming events for Queens Meadow Care Home.
Awards / Recognitions (3)
- 15 Feb 2016Recipient: Hill Care
- 14 Jul 2014Recipient: Queens Meadow Care Home
- 09 Sep 2013Recipient: Queens Meadow Care Home
Accreditations
There are no accreditations posted yet for Queens Meadow Care Home.
Meet the Team (1)

“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Rachael has many years of experience in...
“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”
If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Frequently Asked Questions about Queens Meadow Care Home
What types of Care is Queens Meadow Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Queens Meadow Care Home have?
There are 59 Single Rooms.
What are the Facilities & Services at Queens Meadow Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Queens Meadow Care Home to the centre of Hartlepool?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Meadow Care Home to verify any information. View our terms and conditions. Queens Meadow Care Home has an Enhanced Service -what an Enhanced Service includes.