Queens Meadow Care Home

327 Stockton Road, Owton Manor TS25 5DF
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9.7 126 Reviews
  • Queens Meadow Care Home, Owton Manor
Queens Meadow is a beautiful purpose built care home boasting the ambiance of modern day style with old world charm and sophistication.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1140
  • Self-Funded Residential Dementia Care: from £1140
  • RESPITE Self-Funded Residential Care: from £1140
  • RESPITE Self-Funded Residential Dementia Care: from £1140

The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.

These prices are only a guideline, please contact Queens Meadow Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachael Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • We accept referrals from the local authority, hospitals and people who fund their own care.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • Ample parking onsite.

Queens Meadow Care Home Reviews (126)

9.7

Queens Meadow Care Home has a Review Score of 9.7 (9.681) out of 10, based on 23 reviews in the last 2 years.
Over all time Queens Meadow Care Home has 126 reviews.

Overall Experience
  • 94
  • 26
  • 5
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Date Published
  • 126
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  • 23
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Reviewer Connection to Queens Meadow Care Home
  • 35
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  • 11
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  • 7
  • 4
  • 4
  • 3
  • 3
  • 3
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 126, showing 41-60
Review from Brett D (Son of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy with very polite staff. Everyone seems happy and nothing is too much trouble.
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Review from Christopher H (Friend of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, everyone is so approachable and friendly. Such a warm friendly place. The manager and her team have provided us with such support over this difficult time. It took a lot to choose a home and we are so glad we choose Queens Meadow.
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Review from Barry C (Son of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's stay was very good, nurses very polite. Mum was very happy being here.
Reply from Rachael Smith, Customer Relations Officer at Queens Meadow Care Home

Thank you so much for your wonderful review, it is much appreciated. We will share your kind words with our staff team. Wishing everything of the best.

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Review from J M (Daughter of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam went to Queens Meadow Care Home for some respite. I can say the staff was absolutely amazing, nothing was a trouble and bent over backwards to pleased my mam, she came on wonderful staying in there. I can't recommend this home enough, and my mam would stay again. The care was brilliant, and so
was all the staff.
Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

We were thrilled to read your lovely review of our home; thank you so much for taking the time to do it. It was great to read that your Mam would stay with us again. We will share your kind words with our staff team, who will be delighted to read how much you appreciated the care that they delivered. Take care and keep safe.

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Review from I L (Son of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely lovely people caring for my mum. 10/10.
Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

We really appreciate your wonderful five-star review, it is great to hear how happy you are with the care your mum receives at our home, the whole team loves caring for her. We will share your review with our staff as I know that they will be really touched by your praise. Take care and keep safe.

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Review from Brenda S (Daughter of Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Queens Meadow from June 2018 until her death in September 2021. My parents-in-law had also been residents here, so my sister and I were confident Mum would be safe, happy and well cared for. We were not disappointed. Mum was encouraged to maintain as much of her independence as
possible - something which was very important to her - with staff ensuring she was always safe. Residents had plenty of opportunities to take part in activities such as quizzes, bingo and carpet bowls. Before COVID, there were often visits by entertainers and Mum loved to join in the singalong. Mum also enjoyed trips to the seaside, a petting farm/zoo and local parks. In the last few months, as Mum became more frail, we were able to visit more frequently, provided we had a negative lateral flow test. The staff were incredibly supportive of Mum and us in her final weeks; my sister and I couldn’t have asked for more. You have our eternal gratitude for your devoted care for our precious mum.
Reply from Rachel Smith, Manager at Queens Meadow Care Home

Thank you for taking the time to do this wonderful review, it was such a joy to care for your mum, she was a very special lady, and we are so glad we could support you in her final weeks. We will share your kind words with our staff team as they will be deeply moved. Take care and keep safe.

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Review from Edith P (Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was treated with respect and courtesy, and nothing was too much trouble for the carers.
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Review from Denise D (Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've just spent 12 days in Queens Meadow having been discharged from Hospital and needing Physiotherapy. I can't rate the staff highly enough they made my stay very welcoming, assisted me with every need, nothing was too much trouble. All the residents were treated with dignity and respect. Would highly
recommend this home.
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Review from Carole F (Sister-in-law of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to all staff at Queens Meadow for doing a SENSATIONAL job always, but especially during these sad and unprecedented times. My sister in law and husband are both being cared for during these difficult times when no visits are safe or allowed. Which must make days
so much longer for all staff. I'd like to give a huge special shout out to one of the staff and say a special thanks to you for your caring professional approach to our loved ones who can be difficult. And your care and patience when they want to speak with us and when need things. You have helped us understand a disease that we struggled with knowing little about, but nothing is ever a problem for you. Massive thank you.
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Review from Carol J (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost 4-years - she has mixed type dementia.
I feel I must comment on the excellent care she has received especially, during the COVID-19 pandemic. This care home has remained virus-free since lock-down action was taken on 12th March. As a family, we were so anxious
that we were unable to see our mother who is 88-years-old, as, during the run-up to the pandemic, she had been unwell and was very frail. Our worst fear is that we may not see our mother again or be able to comfort her if her health deteriorated further, as we visit her 6-days a week in normal times.
We are very thankful for the wonderful support we have received from the Queens Meadow team who have reassured us of our mother's progress and welfare during telephone calls.
Staff have remained cheerful and upbeat despite being under exceptional pressure to ensure the safety and care of all residents in their care.
You should all be rightly proud - well done, and God Bless.
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Review from Derek H (Son of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Queen’s Meadow for eight years. From day one, she has been treated with awesome friendship and professionalism by all staff, from the manager, down to all ancillary staff. If I could recall all the names of the staff I’ve encountered - then I would. But as I am unable to
remember them all, I will not list any of their names as I think they are all truly wonderful. Friendly, helpful, caring, informative and professional: these are are their guiding principles and they all perform these qualities so well.
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Review from David H (Son of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the compassionate and professional care given to my mother, who been a resident for over 2-years. The staff are very tactile and interactive, and I know for sure that Mam is safe, well and comfortable.
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Review from Julie R (Daughter-in-law of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We can not praise the staff at Queens Meadow enough. When we could go and visit my mother in law, who is bedridden, we always got the warmest welcome from the staff. They would come into the room when we were there and talk to my mum in law and you can see a reaction in her eyes. They always make sure
her hair looks lovely, clean nightwear and even a spray of perfume. While they have been on lockdown we have rung each day and they let us know how she is, and also ask how we are doing. They know we are struggling not seeing her, and she is too poorly to go on video calls. One of the staff had her 30th birthday holiday away cancelled, while she was on holiday from work, she knocked at our door one evening with another member of staff to bring us a gorgeous card with a wooden heart to say they are missing us. We know that she is getting as much love and support that they can. Can not thank them enough. Total heroes.
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Review from Catherine M (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to put in writing just how grateful our family are for the excellent care and attention Mam has received in these very difficult times of lockdown. One of us rings every day to check how Mam is and the staff are always friendly, helpful and chatty and they set our minds at ease knowing
Mam is being well looked after. Their decision to lockdown early was by far the best course of action to take, and I firmly believe this has helped save the lives of our loved ones. We will be forever in their debt, and we want all of them to know how much we love and respect them, now more than ever. Keep up the excellent work.
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Review from Christine P (Daughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot express in words how our family are so grateful for the love and care my mam has received from all the staff at Queens Meadow. My mam will be 97 years of age in June 2020 we have been unable to see her for several weeks owing to the lockdown but it has been made easier knowing that the staff
are treating her with love and affection. This is demonstrated to us when we video call her and see how happy and relaxed she is in their company. I know Mam has dementia so probably she is blissfully unaware of what is going on outside, however the fact she is made to feel safe and comfortable is all credit to the wonderful staff that ensure that her total needs are met at all times. I can't wait to see her again and also to be able to thank those special people in person. Queens Meadow Care Home made an important decision to lockdown early. It was probably a hard decision to make but it was one that I believe saved lives. Actions speak louder than words... Thank you to all concerned.
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Review from Jane A (Daughter of Resident) published on 2 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very grateful to all the staff who cared for both my mother and father through a difficult few months. Everyone was so supportive and caring. All the staff took the time to understand their requirements, from their quirky eating habits to preserving their dignity. Thank you.
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Review from Joan S (Cousin of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are attentive, supportive and caring for the residents and attend to their requested needs quickly. They are very approachable and happy to do anything you ask. They are quick in accessing medical support for the residents.
The rooms could do with a bit of decoration and upgrade but on
the whole, are acceptable. The home is kept warm and comfortable.
The concerns I have is that my cousin has a very small room and totally immobile could really do with more space. He has a mobility scooter which he keeps in his room which is quite difficult to manoeuvre.
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Review from V C (Granddaughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Queens Meadow are brilliant. They are so friendly and helpful. The care home's link with the local primary school is fantastic. My grandma loves it here.
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Review from C I (Granddaughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people at Queens Meadow have made the transition for my nan and the family so smooth and stress-free. Obviously this can be a hard change for any family to go through but the staff have been so caring and supportive. I would like to say a big thank you for supporting our family and for making our
nan safe and comfortable.
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Review from J S (Daughter of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Meadow has a real homely, friendly atmosphere but it is the staff that make it special. They are a credit and make a positive difference to what could be an emotional time. Both residents and visitors are treated with respect and courtesy at all times by every member of the team. Everyone is
supportive and very helpful and nothing is too much trouble. The staff are always cheerful and do their job with a smile. The carers are lovely. They have a challenging job and they do it well. They are well trained, knowledgeable, treat the residents as individuals, encourage independence and respond to needs as soon as possible, whether it’s personal care or the involvement of other health care professionals. The overall standard of Queens Meadow is excellent.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Queens Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Queens Meadow Care Home is calculated as follows: ( (190 Excellents x 5) + (74 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 270 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queens Meadow Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Rachael Smith

Job Title: Home Manager Joined: 2014

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Meadow Care Home to verify any information. View our terms and conditions. Queens Meadow Care Home has an Enhanced Service - more info.