Queens Meadow Care Home

My parent was placed in Queens Meadow Care Home for a period of assessment after a short stay in the hospital, the staff were amazing, friendly and very caring. My mam really enjoyed her stay and was also happy with her care.

Queens Meadow Care Home has provided great care for my mother while in respite. Highly recommended and if Mother was to go in permanently in future, would be happy for her to be here.

Great standard of care from all teams, led by the management. All are friendly and helpful to residents' needs. Arranged activities are great for keeping everyone from getting bored, and always feel welcome when visiting.

Pleased with the service overall.

On returning to visiting after covid and my father-in-law being transferred to the dementia unit, after his wife, who also resided at Queens Meadow, had passed away, I felt standards had declined in the home and had to, on a couple of occasions formally complain to the manager who thankfully took the complaints very seriously and implemented new routines and documentation of daily care plans, visible for the family to see and question. I believe not only did my father-in-law benefit from this, but other residents also. I feel the staff had more motivation and connected with us as a family again. Covid has a lot to answer for. I feel we are on track again.

I was happy with Queens Meadow Care Home, until my father was moved upstairs to the dementia unit. In my opinion, standards dropped dramatically. I felt the room smelt of urine and on some occasions, the cleanliness of my father was unacceptable e.g unshaven, dirty fingernails, excrement on him and bedding. Thankfully after complaining to the manager, she implemented plans to record daily hygiene/bathing/shaving. I have worked closely with the manager and have reported good and bad after visiting. I now feel standards have improved and staff are more interactive. It is much more pleasant to visit now.

Mother-in-law is comfortable in the surroundings. The staff are very friendly and caring. Very pleased with Queens Meadow Care Home.

Using a care home is a first experience, which I think is a safe and well-run care facility, which I am pleased with.

Very clean and tidy with very polite staff. Everyone seems happy and nothing is too much trouble.

Lovely home, everyone is so approachable and friendly. Such a warm friendly place. The manager and her team have provided us with such support over this difficult time. It took a lot to choose a home and we are so glad we choose Queens Meadow.

My mum's stay was very good, nurses very polite. Mum was very happy being here.

My mam went to Queens Meadow Care Home for some respite. I can say the staff was absolutely amazing, nothing was a trouble and bent over backwards to pleased my mam, she came on wonderful staying in there. I can't recommend this home enough, and my mam would stay again. The care was brilliant, and so was all the staff.

Absolutely lovely people caring for my mum. 10/10.

Mum was a resident at Queens Meadow from June 2018 until her death in September 2021. My parents-in-law had also been residents here, so my sister and I were confident Mum would be safe, happy and well cared for. We were not disappointed. Mum was encouraged to maintain as much of her independence as possible - something which was very important to her - with staff ensuring she was always safe. Residents had plenty of opportunities to take part in activities such as quizzes, bingo and carpet bowls. Before COVID, there were often visits by entertainers and Mum loved to join in the singalong. Mum also enjoyed trips to the seaside, a petting farm/zoo and local parks. In the last few months, as Mum became more frail, we were able to visit more frequently, provided we had a negative lateral flow test. The staff were incredibly supportive of Mum and us in her final weeks; my sister and I couldn’t have asked for more. You have our eternal gratitude for your devoted care for our precious mum.

I was treated with respect and courtesy, and nothing was too much trouble for the carers.

I've just spent 12 days in Queens Meadow having been discharged from Hospital and needing Physiotherapy. I can't rate the staff highly enough they made my stay very welcoming, assisted me with every need, nothing was too much trouble. All the residents were treated with dignity and respect. Would highly recommend this home.

I would like to say a huge thank you to all staff at Queens Meadow for doing a SENSATIONAL job always, but especially during these sad and unprecedented times. My sister in law and husband are both being cared for during these difficult times when no visits are safe or allowed. Which must make days so much longer for all staff. I'd like to give a huge special shout out to one of the staff and say a special thanks to you for your caring professional approach to our loved ones who can be difficult. And your care and patience when they want to speak with us and when need things. You have helped us understand a disease that we struggled with knowing little about, but nothing is ever a problem for you. Massive thank you.

You should all be rightly proud - well done, and God Bless.

My mam has been a resident at Queen’s Meadow for eight years. From day one, she has been treated with awesome friendship and professionalism by all staff, from the manager, down to all ancillary staff. If I could recall all the names of the staff I’ve encountered - then I would. But as I am unable to remember them all, I will not list any of their names as I think they are all truly wonderful. Friendly, helpful, caring, informative and professional: these are are their guiding principles and they all perform these qualities so well.

I am extremely happy with the compassionate and professional care given to my mother, who been a resident for over 2-years. The staff are very tactile and interactive, and I know for sure that Mam is safe, well and comfortable.