Queens Meadow Care Home

We can not praise the staff at Queens Meadow enough. When we could go and visit my mother in law, who is bedridden, we always got the warmest welcome from the staff. They would come into the room when we were there and talk to my mum in law and you can see a reaction in her eyes. They always make sure her hair looks lovely, clean nightwear and even a spray of perfume. While they have been on lockdown we have rung each day and they let us know how she is, and also ask how we are doing. They know we are struggling not seeing her, and she is too poorly to go on video calls. One of the staff had her 30th birthday holiday away cancelled, while she was on holiday from work, she knocked at our door one evening with another member of staff to bring us a gorgeous card with a wooden heart to say they are missing us. We know that she is getting as much love and support that they can. Can not thank them enough. Total heroes.

I would like to put in writing just how grateful our family are for the excellent care and attention Mam has received in these very difficult times of lockdown. One of us rings every day to check how Mam is and the staff are always friendly, helpful and chatty and they set our minds at ease knowing Mam is being well looked after. Their decision to lockdown early was by far the best course of action to take, and I firmly believe this has helped save the lives of our loved ones. We will be forever in their debt, and we want all of them to know how much we love and respect them, now more than ever. Keep up the excellent work.

Cannot express in words how our family are so grateful for the love and care my mam has received from all the staff at Queens Meadow. My mam will be 97 years of age in June 2020 we have been unable to see her for several weeks owing to the lockdown but it has been made easier knowing that the staff are treating her with love and affection. This is demonstrated to us when we video call her and see how happy and relaxed she is in their company. I know Mam has dementia so probably she is blissfully unaware of what is going on outside, however the fact she is made to feel safe and comfortable is all credit to the wonderful staff that ensure that her total needs are met at all times. I can't wait to see her again and also to be able to thank those special people in person. Queens Meadow Care Home made an important decision to lockdown early. It was probably a hard decision to make but it was one that I believe saved lives. Actions speak louder than words... Thank you to all concerned.

Very grateful to all the staff who cared for both my mother and father through a difficult few months. Everyone was so supportive and caring. All the staff took the time to understand their requirements, from their quirky eating habits to preserving their dignity. Thank you.

The concerns I have is that my cousin has a very small room and totally immobile could really do with more space. He has a mobility scooter which he keeps in his room which is quite difficult to manoeuvre.

The staff at Queens Meadow are brilliant. They are so friendly and helpful. The care home's link with the local primary school is fantastic. My grandma loves it here.

The people at Queens Meadow have made the transition for my nan and the family so smooth and stress-free. Obviously this can be a hard change for any family to go through but the staff have been so caring and supportive. I would like to say a big thank you for supporting our family and for making our nan safe and comfortable.

Queens Meadow has a real homely, friendly atmosphere but it is the staff that make it special. They are a credit and make a positive difference to what could be an emotional time. Both residents and visitors are treated with respect and courtesy at all times by every member of the team. Everyone is supportive and very helpful and nothing is too much trouble. The staff are always cheerful and do their job with a smile. The carers are lovely. They have a challenging job and they do it well. They are well trained, knowledgeable, treat the residents as individuals, encourage independence and respond to needs as soon as possible, whether it’s personal care or the involvement of other health care professionals. The overall standard of Queens Meadow is excellent.

My nanna is 97 years old and the transition from leaving her home of 60 years was made so much easier by the wonderful staff. From the day she arrived, they were so understanding, helpful and patient with her - nothing is too much trouble. They are so capable and what has been such a traumatic experience for us all. As a family, making the decision to have nan in 24hour care has been eased by the staff and standard of this whole environment.

My mother moved to Queens Meadow in January and we had problems almost every week. Having vascular dementia, we expected some problems but these were excessive. She regularly had unwitnessed falls and bruising which carers could never explain. She was wet or/ and soiled most days we visited and her personal belongings went missing on a daily basis. During her time there, apart from two trips out and music playing in the home, we never saw activities being carried out. Residents are just left in the foyer or television room without any staff monitoring for long periods of time. My mother's room often had faeces on the carpet and paintwork which I cleaned or had to ask for it to be cleaned. We made a formal complaint to the home before our mother moved from here and are waiting for another explanation of why my mother was given drugs that she had previously been weaned off. Since moving from here, my mother is like a new person and smiles again.

From the initial phone call, the staff were kind, considerate and welcoming. I knew that my father would be well cared for and would receive the respite that he required.

I can highly recommend the Queens Meadow Care Home. My mum has been a resident for over four years and is very happy and settled. All the staff are very friendly and caring, they are all extremely hard working and patient with the residents many which have very varied needs and some can be very difficult on the dementia unit where my mum lives. They are all well fed and plenty of entertainment is arranged by the lovely staff.

Very pleased with the overall support and care my mother has received since she has been here. We found the staff very helpful and always available for assistance. My mother gets on very well with the staff and residents. Any medical problems have always been seen to.

My friend is quite happy here. She enjoys the food. The activities are good. She has made few friends while she has been in. The staff and carers are excellent. Nothing is a trouble.

Staff are very friendly and accommodating. The building is clean and well kept. Activities are provided on a regular basis. There is no pressure for residents to take part. Their needs are always listened to, to make sure they are happy and contented. Friendships are encouraged although not essential to feel wanted.

Friendly staff working in sometimes difficult conditions; level of care and consideration witnessed is commendable.

When my dad first moved to Queens Meadow he had previously had a negative experience at another care home and was understandably reluctant to move again. Within a fortnight of becoming a resident at Queens Meadow, both my mother and I noticed how different his behaviour was. He didn't have his bags packed to go home, was much calmer and his appearance was also much improved. After a month he was less agitated (if still confused) only occasionally demanding to return home during our visits. This can only be down to the care and professionalism of the staff at Queens Meadow, treating him with patience and understanding of his personal needs making him feel more at home. Every member of staff has treated us with courtesy, helpfully asking us about my dad's personal needs, which reassures us all about his future there.

Her mental and physical health have completely 'turned a corner' since coming to the home.

Our uncle came into the care home because he is very poorly and cannot look after himself at home anymore. Since he came into the home all the staff have been attending his needs and help him to be comfortable and we all feel he is in good hands because when he was at home we were frightened he would fall and hurt himself. We are very happy for him to be cared for at Queens Meadow Care Home. Thank you.

Thank you.