Kenilworth

I was welcomed when I first visited the manager at Kenilworth and felt confident my mum would be well cared for. After the comprehensive assessment she was booked in. I visited my mum each day and felt she was comfortable and relaxed while there. Mum ate well and appeared 'bright' on my visits. Being picked up in her wheelchair was so helpful.

On entering Kenilworth (on recommendation), I was immediately and pleasantly happy. The warm welcome, firstly by the manageress, and the friendly staff. I had a relaxed conversation on how the home is organised, care, meals, medication, etc. The home is run like clockwork, whilst guests can relax and enjoy the comfortable rooms, surrounding gardens. Care of the residents is uppermost in their nature and mind. I have worked in care homes, and this one is to be highly recommended.

If you're looking for care for your loved one I wouldn't hesitate to recommend Kenilworth. Thank you all so much for all you did.

Mam was booked in for respite as I was having an operation, but she was poorly the week before and was admitted to the hospital. I was out of action, so Kenilworth took over completely and liaised with the hospital until Mam was discharged into their care, taking all the worry off my shoulders.

Put my mam in for a short respite and was very satisfied with the way staff were with my mam. She seemed to think they were all very kind and helpful to her. The Head Manager was very reassuring to me leaving her there and that was very helpful to me leaving her there.

Kenilworth is like a home from home for my mother. The staff are all very kind and caring. The home is clean and run very efficiently. I never worry about Mam as I know she is very well looked after and care for. They all take time with her to make her feel safe and happy. The food is all homemade and they try so hard to make sure she has a meal she enjoys. The friendliest staff I feel like we have known them for years. Excellent place!

Well looked after.

I think that my mother, who has Alzheimer's and is quite frail, is very well cared for. The manager and staff are effective, caring and professional. They respond well to changes in Mum's condition, ensuring medical reviews when needed and admission if necessary. They treat Mum as an individual, with humour, and she clearly likes them. As a family, we feel secure that Mum is there.

From the moment my mother-in-law arrived at Kelinworth she has been treated with respect and extremely well looked after. The services provided by all the staff have been superb and she has been given a new lease of life. She is enjoying things more than she has in a very long time and this is down to the staff.

A few years ago, my aunt was at Kenilworth, and now my father is a resident. Kenilworth is smaller than a lot of homes I have had experience of, and therefore it does have a more friendly, intimate and indeed homely atmosphere. The first thing you note as you arrive is the smell of home cooking from the kitchen, the voices, and usually, laughter, The care from all the staff is exceptional, from the handyman right up to the manager. The manager I know has been at Kenilworth since my aunt was there - she is outstanding in her level of care, understanding and indeed, love for the residents and staff.

I visit my husband twice a week and I find the home very friendly and the staff so helpful. My husband seems very settled there and it makes me feel happy as long as he's happy. I have no worry about leaving him there.

Dinners always smell lovely.

The staff are fantastic and the home is clean and tidy.

No comment as forwarded a complaint to safeguarding team and CQC to investigate. I have serious concerns over facilities, staff members, the management of the home overall. This resulted in me bringing my mam home early.

We were obviously concerned when my mother entered the care home, however, that was soon put aside by the friendly and professionalism we got from the manager. She leads a team who really care for the residents. They interact and care here for the residents when needed, both emotionally (especially in these times with covid) and medically. My mother has formed a bond with the staff who have primary care over her, which gives her great confidence. We, as a family, can rest easy knowing that our mother is in safe hands.

I feel I can leave my 95-year-old mum in their care without any worries, as the staff and facilities are second to none, the manager has been sent from Heaven. We can see what goes on on their Facebook page, and I couldn't be more pleased.

My mother has been in Kenilworth Care Home for just over 2 and a half years, although at first things were very strange and unsettling for her. All the staff made her and her family feel very welcome. Over time the staff have become like an extended family to her. We were so pleased that Mam could go to a good care home that was local for family and friends to visit.

Excellent care given. Staff display empathy, concern and listen to resident/family regarding care and any problems/concerns highlighted. Warm, friendly environment. Food etc prepared on the premises, always fresh and appetising. Very clean and no smells evident. Staff/manager always approachable and evident staff work as a team or ability to work autonomously. Mam is well cared for and no concerns regarding physical, emotional and mental health.

We are very impressed with Kenilworth as a whole and would highly recommend it. It is also amazing value for money.

Kenilworth care home is absolutely the best. It is one huge family. The staff are caring, loving and kind. Absolutely blessed that my 95-year-old mother resides there. The cleanliness of the rooms is second to none. The cooks provide excellent dishes. Well done Kenilworth. Massive thanks to all.