What types of Care is Kenilworth registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Kenilworth?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kenilworth to the centre of Saltburn-by-the-Sea?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Kenilworth care home, Duncan Place, Loftus, Saltburn-by-the-Sea, Cleveland & Teesside TS13 4PR

Review from Mark A (Nephew of Resident) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Cannot thank ALL of the staff enough for the genuine warm care they gave to our very frail elderly uncle for the short period of time he was there.
They all helped to make a very emotionally stressful time so much easier. To know that he felt supported and cared for was a great comfort to us. The

staff did all and more to facilitate his needs with humour and kindness.
If you're looking for care for your loved one I wouldn't hesitate to recommend Kenilworth. Thank you all so much for all you did.

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Review from C W (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report

Overall Experience

Mam was booked in for respite as I was having an operation, but she was poorly the week before and was admitted to the hospital. I was out of action, so Kenilworth took over completely and liaised with the hospital until Mam was discharged into their care, taking all the worry off my shoulders.

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Review from Julie D (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report

Overall Experience

Put my mam in for a short respite and was very satisfied with the way staff were with my mam. She seemed to think they were all very kind and helpful to her. The Head Manager was very reassuring to me leaving her there and that was very helpful to me leaving her there.

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Review from E W (Daughter of Resident) published on 24 May 2024 Submitted via Postal Card • Report

Overall Experience

Kenilworth is like a home from home for my mother. The staff are all very kind and caring. The home is clean and run very efficiently. I never worry about Mam as I know she is very well looked after and care for. They all take time with her to make her feel safe and happy. The food is all homemade and

they try so hard to make sure she has a meal she enjoys. The friendliest staff I feel like we have known them for years. Excellent place!

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Review from J D (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card • Report

Overall Experience

Well looked after.

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Review from Ian B (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report

Overall Experience

I think that my mother, who has Alzheimer's and is quite frail, is very well cared for. The manager and staff are effective, caring and professional. They respond well to changes in Mum's condition, ensuring medical reviews when needed and admission if necessary. They treat Mum as an individual, with

humour, and she clearly likes them. As a family, we feel secure that Mum is there.

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Review from Ian M (Mother-in-law of Resident) published on 18 July 2023 Submitted via Website • Report

Overall Experience

From the moment my mother-in-law arrived at Kelinworth she has been treated with respect and extremely well looked after. The services provided by all the staff have been superb and she has been given a new lease of life. She is enjoying things more than she has in a very long time and this is down

to the staff.

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Review from Nichola B (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report

Overall Experience

A few years ago, my aunt was at Kenilworth, and now my father is a resident. Kenilworth is smaller than a lot of homes I have had experience of, and therefore it does have a more friendly, intimate and indeed homely atmosphere. The first thing you note as you arrive is the smell of home cooking from

the kitchen, the voices, and usually, laughter, The care from all the staff is exceptional, from the handyman right up to the manager. The manager I know has been at Kenilworth since my aunt was there - she is outstanding in her level of care, understanding and indeed, love for the residents and staff.

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Review from Christine O (Wife of Resident) published on 6 August 2022 Submitted via Postal Card • Report

Overall Experience

I visit my husband twice a week and I find the home very friendly and the staff so helpful. My husband seems very settled there and it makes me feel happy as long as he's happy. I have no worry about leaving him there.

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Review from Majorie M (Friend of Resident) published on 10 December 2021 Submitted via Postal Card • Report

Overall Experience

Due to ongoing COVID restrictions, I have only visited the pod.
My friend certainly looks healthier and cleaner. The staff are extremely caring toward her.
My friend can be difficult.
Dinners always smell lovely.

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Review from Stephanie B (Granddaughter of Resident) published on 15 November 2021 Submitted via Website • Report

Overall Experience

My gran came into the home during covid 19.
We feel that if she never came in she would not be here now, the staff have gone above and beyond to keep her safe, she is well looked after. the lasses have even done their hair for them ie cutting it, curers and blow-drying.
She is always happy. They ring

us if there is a problem and they have even asked her if she would a glass of brandy on a night.
The staff are fantastic and the home is clean and tidy.

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Review from G K (Son of Resident) published on 9 November 2021 Submitted via Website • Report

Overall Experience

No comment as forwarded a complaint to safeguarding team and CQC to investigate. I have serious concerns over facilities, staff members, the management of the home overall. This resulted in me bringing my mam home early.

Reply from Sunny Humphreys, Owner at Kenilworth

The service user came to the home for one week’s respite because her care package has broken down but stayed for four weeks. The service user has three daughters and two sons and she lives in her house with one of the sons.
I would like to thank them for taking the time to bring their experiences to our attention. Whilst caring for our service users we strive to provide outstanding quality of care. If we get it wrong we hold our hands up and put it right. We are sorry that they feel the experiences within our establishment did not meet their expectations. This was given thorough investigation and communicated outcomes and lesson learned to the regulatory body Care Quality Commission (CQC).
It appears similar complaints have been made against other establishments.
We work with friends and families to provide care and support to their loved ones and as such the home has received many good reviews.

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Review from R H (Son of Resident) published on 14 October 2020 Submitted via Postal Card • Report

Overall Experience

We were obviously concerned when my mother entered the care home, however, that was soon put aside by the friendly and professionalism we got from the manager. She leads a team who really care for the residents. They interact and care here for the residents when needed, both emotionally (especially

in these times with covid) and medically. My mother has formed a bond with the staff who have primary care over her, which gives her great confidence. We, as a family, can rest easy knowing that our mother is in safe hands.

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Review from K M (Daughter of Resident) published on 7 September 2020 Submitted via Postal Card • Report

Overall Experience

I feel I can leave my 95-year-old mum in their care without any worries, as the staff and facilities are second to none, the manager has been sent from Heaven. We can see what goes on on their Facebook page, and I couldn't be more pleased.

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Review from Hazel V (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report

Overall Experience

My mother has been in Kenilworth Care Home for just over 2 and a half years, although at first things were very strange and unsettling for her. All the staff made her and her family feel very welcome. Over time the staff have become like an extended family to her. We were so pleased that Mam could go

to a good care home that was local for family and friends to visit.

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Review from J B (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report

Overall Experience

Excellent care given. Staff display empathy, concern and listen to resident/family regarding care and any problems/concerns highlighted. Warm, friendly environment. Food etc prepared on the premises, always fresh and appetising. Very clean and no smells evident. Staff/manager always approachable and

evident staff work as a team or ability to work autonomously. Mam is well cared for and no concerns regarding physical, emotional and mental health.

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Review from Maureen N (Friend of Resident) published on 1 May 2019 Submitted via Website • Report

Overall Experience

On arrival at Kenilworth, we were greeted in a very friendly manner by both Management and Staff.
Kenilworth is kept very clean and well presented. The residents are always well dressed, kept clean and the ladies and gentlemen's hair well groomed.
The food is amazing, there is always a wonderful,

appetizing aroma emanating from the kitchen. It is good to know that everything is freshly prepared and cooked on the premises. The residents are never left thirsty or hungry.
We were able to take our friend out to the local park.
The Residents rooms are well set out and nicely decorated. As is the rest of the care home. There are no obstacles to prevent the able-bodied residents from wandering back to their rooms.
We are very pleased with the safety/security of the residents. The staff go out of their way to assist the residents. There are ample toilet facilities.
We are very impressed with Kenilworth as a whole and would highly recommend it. It is also amazing value for money.

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Review from Lynda R (Daughter of Resident) published on 26 November 2018 Submitted via Website • Report

Overall Experience

Kenilworth care home is absolutely the best. It is one huge family. The staff are caring, loving and kind. Absolutely blessed that my 95-year-old mother resides there. The cleanliness of the rooms is second to none. The cooks provide excellent dishes. Well done Kenilworth. Massive thanks to all.