Ingleby Care Home

Since the coronavirus has hit the UK, the home has handled it excellently. It closed early, putting patients first to make sure they are kept in a safe environment. Organised for us to see them from the road while in lockdown, then organising of half-hour visits outside. Could not have asked for better care of my mam. (No coronavirus in this home.) Well done to all the staff, giving 100% at all times.

Very friendly staff, always helpful when visiting. Carers/nurse pleasant to talk to. Residents enjoy their company. Nice care home all round.

Ingleby Care Home has been extremely careful with the residents, having entered into lockdown two weeks early; this has paid off with no Covid-19 cases. They have made the health and safety of the residents and staff their main priority.

Today's experience due to COVID 19 was the best it could be, meeting my Uncle in the garden went better than expected.

I have attempted on several occasions to arrange an appointment over the telephone, to visit my Granddad who has, since Covid19, deteriorated in his health. Staff including the manager have been very confrontational with me and negative over the telephone making it impossible for me to arrange this and telling me that other residents need to see their relatives before I can. The manager would not give out name and even hung up on my conversation. I have been very distressed and upset by their lack of empathy and compassion and l have been left feeling very upset and nervous of any future contact I make with staff from the care home. Previous to Covid19 I was a regular visitor of my Granddads and feel both my Granddad and myself have been let down by staff.

A lovely clean home. Very caring staff and I know my mother is safe and well cared for.

The anxiety I felt all the time during my mum's last few months 'living independently', has completely gone. Although my mum may not understand why she can't go home, I know that Ingleby Care Home is definitely the best place for her to be.

Looking for residential care for a loved one is difficult. Everything is a compromise and sadly it will never be the same as home. We chose Ingleby CH, the atmosphere is homely, happy and relaxed. Care is excellent, food good and varied and residents are treated with respect and their dignity maintained. In house activities are good and numerous outings thoroughly enjoyed. I wish my social calendar was as full as theirs! The staff are not only excellent with the residents, but with our family too, very important. They listen to us and communicate with us so we know what is happening. Ingleby CH feels like home, small, personal and not institutionalised.

My mother was with you for three weeks respite and she was looked after very well.

I can relax knowing that I have peace of mind he is well cared for.

My mother is looked after extremely well, is always clean and tidy, always has clothes that match which shows thought has been given when dressing her. The staff are very caring and patient and approachable if any concerns need to be addressed. The unit is always very clean.

My Mum has been in the home for 2 years. Supervision and staff are excellent. Always treat with respect and dignity. A lovely place to visit.

I find the experience satisfactory.

My husband was cared for extremely well, also said that the staff both upstairs and downstairs, night and day staff were both professional and encouraging towards his recovery which is virtually complete. I wish to thank each and every member of the team on behalf of my family for an excellent recovery.

It was a wonderful time here. I was looked after so well and felt safe.

My mum had a tough time having lost her husband (my dad) prior to admission and I couldn't be happier with the level of care, friendliness and professionalism at Ingleby. My wife did a number of blind visits as we were choosing a facility and Ingleby was by a long way the best and we've never had a concern since. Top rate!

Staff and care are excellent my mother is happy and safe and is enjoying her stay.

The level of care given to mum is excellent. All of the staff and management are very caring and friendly and they make every effort to make daily life as pleasant as possible for the residents. There are plenty of activities for the residents to join in and everyone is treated as an individual with dignity and respect.

Mother was unwell at the time and was dealt with kindness and patience. Mother is always happy and the care staff are incredibly caring and respond appropriately.

My mum has been in this care home for one week now. She has been unsettled but the staff have gone out of their way to reassure my mum regarding various issues. I am hoping she will settle with the reassurance of the lovely staff at this home.