Ingleby Care Home

Lamb Lane, Ingleby Barwick, Stockton-on-Tees TS17 0QP
Review Us
9.6 45 Reviews
  • Ingleby Care Home, Stockton-on-Tees
Ingleby Care Home prides itself on the care and attention given to residents and their families. Carers concentrate on getting to know you and your loved one, enabling them to look after physical needs and more importantly delivering what emotional support you and your family need.

They accept that choosing a care home is one of the most difficult decisions a family member or advocate can make and are here to help you through that decision, through the move in and beyond.

Excellent care is the key objective of each of the team members. Caring for those who can no longer look after themselves is what they do best, with an approach that takes into account that although there will be aspects of daily care and activity that residents could not manage at home, carers continue to encourage independence wherever possible - thus enabling residents to make the most of what they can do on a daily basis.

They support an active lifestyle alongside professional care as part of their core mission, they endeavour to ensure that both residents and visitors enjoy their time spent at the home. They have all of the usual benefits of a care home, including en suite rooms, excellent communal spaces and areas for residents to enjoy quiet times.

They also offer excellent activities at the home, which offer stimulation and engagement to all residents. The activities co-ordinator works with individuals to ensure that they offer activities that will suit each person and sometimes this means that one to one activity is more appropriate than group activities.
Show Ingleby Care Home on the Map

Care Provided by Ingleby Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1153
  • Self-Funded Residential Dementia Care: from £1219
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1000

Our fees include all care services, activities and meals. We do not charge top ups.

These prices are only a guideline, please contact Ingleby Care Home to find out the exact price for your requirements.

Contact Ingleby Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ingleby Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Mike English (Manager)

Local Authority / Social Services

Admission Criteria

  • We accept referrals from the local authority, hospital and people who fund their own care.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (56)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • There is ample parking onsite with overflow parking in the grounds of St Francis of Assisi church.

Ingleby Care Home Reviews (45)

9.6

Ingleby Care Home has a Review Score of 9.6 (9.553) out of 10, based on 9 reviews in the last 2 years.
Over all time Ingleby Care Home has 45 reviews.

Overall Experience
  • 35
  • 8
  • 1
  • 0
  • 1
Date Published
  • 45
  • 4
  • 5
  • 9
  • 36
Reviewer Connection to Ingleby Care Home
  • 17
  • 7
  • 6
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 21-40
Review from Barbara B (Niece of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today's experience due to COVID 19 was the best it could be, meeting my Uncle in the garden went better than expected.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle T (Granddaughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have attempted on several occasions to arrange an appointment over the telephone, to visit my Granddad who has, since Covid19, deteriorated in his health. Staff including the manager have been very confrontational with me and negative over the telephone making it impossible for me to arrange this
and telling me that other residents need to see their relatives before I can. The manager would not give out name and even hung up on my conversation. I have been very distressed and upset by their lack of empathy and compassion and l have been left feeling very upset and nervous of any future contact I make with staff from the care home. Previous to Covid19 I was a regular visitor of my Granddads and feel both my Granddad and myself have been let down by staff.
Reply from Carol Singleton, Home Manager at Ingleby Care Home

We were very surprised to see your review and can only express our sadness that you feel the way you do. The members of your family have done nothing but praise our home for the way that we have ensured the safety of your granddad and all our residents during the pandemic. Your granddad is safe and cared for with empathy and compassion by our care team, he is in robust health and has been able to meet his relatives in the gardens at the home. We have made every effort to arrange visits with your granddad but the fact remains that you did not attend the last meeting leaving him confused.
We are always available to discuss any concerns you have calmly and will always endeavour to act in the best interests of the residents in our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely clean home. Very caring staff and I know my mother is safe and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Berni J (Daughter of Resident) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in Ingleby Care Home for a few weeks. She is really well cared for by staff who are friendly, respectful and kind.
The transformation in my mum, compared to how she was living at home with carers visiting is immeasurable. I put this down to the level of care, nutrition and social
interactions she has now.
The anxiety I felt all the time during my mum's last few months 'living independently', has completely gone. Although my mum may not understand why she can't go home, I know that Ingleby Care Home is definitely the best place for her to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judy B (Daughter of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Looking for residential care for a loved one is difficult. Everything is a compromise and sadly it will never be the same as home. We chose Ingleby CH, the atmosphere is homely, happy and relaxed. Care is excellent, food good and varied and residents are treated with respect and their dignity maintained.
In house activities are good and numerous outings thoroughly enjoyed. I wish my social calendar was as full as theirs! The staff are not only excellent with the residents, but with our family too, very important. They listen to us and communicate with us so we know what is happening. Ingleby CH feels like home, small, personal and not institutionalised.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian H (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was with you for three weeks respite and she was looked after very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Olive S (Mother of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can relax knowing that I have peace of mind he is well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine D (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is looked after extremely well, is always clean and tidy, always has clothes that match which shows thought has been given when dressing her. The staff are very caring and patient and approachable if any concerns need to be addressed. The unit is always very clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette S (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in the home for 2 years. Supervision and staff are excellent. Always treat with respect and dignity. A lovely place to visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James M (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the experience satisfactory.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail D (Wife of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for extremely well, also said that the staff both upstairs and downstairs, night and day staff were both professional and encouraging towards his recovery which is virtually complete. I wish to thank each and every member of the team on behalf of my family for an excellent recovery.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from O B (Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a wonderful time here. I was looked after so well and felt safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul M (Son of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had a tough time having lost her husband (my dad) prior to admission and I couldn't be happier with the level of care, friendliness and professionalism at Ingleby. My wife did a number of blind visits as we were choosing a facility and Ingleby was by a long way the best and we've never had a
concern since. Top rate!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victor A (Son of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and care are excellent my mother is happy and safe and is enjoying her stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care given to mum is excellent. All of the staff and management are very caring and friendly and they make every effort to make daily life as pleasant as possible for the residents. There are plenty of activities for the residents to join in and everyone is treated as an individual with
dignity and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother was unwell at the time and was dealt with kindness and patience. Mother is always happy and the care staff are incredibly caring and respond appropriately.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C V (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in this care home for one week now. She has been unsettled but the staff have gone out of their way to reassure my mum regarding various issues. I am hoping she will settle with the reassurance of the lovely staff at this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia P (Sister of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with the staff and care my brother gets.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into the care home quite poorly, after several months, I have improved to the point where I am leaving soon for supported living.
The care support I have received helped me to become more independent and my confidence has improved greatly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael L (Husband of Resident) assisted by family/friend published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time my wife was in the care home she could not have hoped for better treatment. Despite her being a difficult person to deal with nothing was too much for the staff to deal with. They were all very professional and dealt with all unpleasant tasks promptly and without complaint and I would
recommend this care home to anyone else who finds themselves in my situation. Many thanks to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Ingleby Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Ingleby Care Home is calculated as follows: ( (91 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.704 Points relating to the number of positive Reviews for Ingleby Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 9 Positive Reviews ÷ 11.2 = 0.804
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ingleby Care Home to verify any information. View our terms and conditions. Ingleby Care Home has an Enhanced Service - more info.