Lamb Lane, Ingleby Barwick, Stockton-on-Tees TS17 0QP
Ingleby Care Home prides itself on the care and attention given to residents and their families. Carers concentrate on getting to know you and your loved one, enabling them to look after physical needs and more importantly delivering what emotional support you and your family need.
They accept that choosing a care home is one of the most difficult decisions a family member or advocate can make and are here to help you through that decision, through the move in and beyond.
Excellent care is the key objective of each of the team members. Caring for those who can no longer look after themselves is what they do best, with an approach that takes into account that although there will be aspects of daily care and activity that residents could not manage at home, carers continue to encourage independence wherever possible - thus enabling residents to make the most of what they can do on a daily basis.
They support an active lifestyle alongside professional care as part of their core mission, they endeavour to ensure that both residents and visitors enjoy their time spent at the home. They have all of the usual benefits of a care home, including en suite rooms, excellent communal spaces and areas for residents to enjoy quiet times.
They also offer excellent activities at the home, which offer stimulation and engagement to all residents. The activities co-ordinator works with individuals to ensure that they offer activities that will suit each person and sometimes this means that one to one activity is more appropriate than group activities.
Group: Hill Care
Person in charge: Carol Singleton (Manager)
Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 56 Service Users
Registered Care Categories*: Dementia • No Medical Intervention • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 55+.
Single Rooms: 56
Rooms with ensuite WC: 56
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Ingleby Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 out of 10 for Ingleby Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Ingleby Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.695 for Ingleby Care Home is calculated as follows: ( (185 Excellents x 5) + (64 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 256 Ratings = 4.695
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.625 Points relating to the number of positive Reviews for Ingleby Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.2 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ingleby Care Home has a Review Score of 9.3 (9.320) out of 10 and an Average Rating of 4.7 out of 5 from 22 Reviews over all time
Review submitted on 8 June 2018 from a Postal Card by Ian H (Son of Resident). Relates to May 2018.
My mother was with you for three weeks respite and she was looked after very well.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 4 May 2018 from a Postal Card by Olive S (Mother of Resident). Relates to April 2018.
I can relax knowing that I have peace of mind he is well cared for.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 30 April 2018 from a Postal Card by James M (Resident). Relates to April 2018.
I find the experience satisfactory.
How likely would you be to recommend Ingleby Care Home? Neither Unlikely or Likely
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Review submitted on 30 April 2018 from a Postal Card by J H (Resident) assisted by family/friend. Relates to April 2018.
Since becoming a resident, all I have received from staff is care and respect. They treat you as an individual and look after me with empathy and kindness. Rooms are kept clean and tidy, the food is excellent and a good variety. The activity manager is excellent and organises different activities most days. The home is well managed and all the staff are excellent.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 30 April 2018 from a Postal Card by Annette S (Daughter of Resident). Relates to April 2018.
My Mum has been in the home for 2 years. Supervision and staff are excellent. Always treat with respect and dignity. A lovely place to visit.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 27 April 2018 from a Postal Card by Christine D (Daughter of Resident). Relates to April 2018.
My mother is looked after extremely well, is always clean and tidy, always has clothes that match which shows thought has been given when dressing her. The staff are very caring and patient and approachable if any concerns need to be addressed. The unit is always very clean.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 3 October 2017 from a Postal Card by Gail D (Wife of Resident). Relates to September 2017.
My husband was cared for extremely well, also said that the staff both upstairs and downstairs, night and day staff were both professional and encouraging towards his recovery which is virtually complete. I wish to thank each and every member of the team on behalf of my family for an excellent recovery.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 5 September 2017 from a Postal Card by O B (Resident). Relates to August 2017.
It was a wonderful time here. I was looked after so well and felt safe.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 27 March 2017 from a Postal Card by Victor A (Son of Resident). Relates to January 2017.
Staff and care are excellent my mother is happy and safe and is enjoying her stay.
How likely would you be to recommend Ingleby Care Home? Likely
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Review submitted on 19 March 2017 from a Postal Card by F N (Daughter of Resident). Relates to March 2017.
Following my mum's transfer into Barwick Lodge (EMI Unit) the staff have done everything possible to help her settle in and feel at home. The care and support she receives from all the staff is second to none and she is well and happy within the limits of her disability. As a family, we feel very lucky to know our lovely mum is in such good hands in our absence and cannot praise and thank all the staff enough.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 15 March 2017 from a Postal Card by J G (Daughter of Resident). Relates to February 2017.
The level of care given to mum is excellent. All of the staff and management are very caring and friendly and they make every effort to make daily life as pleasant as possible for the residents. There are plenty of activities for the residents to join in and everyone is treated as an individual with dignity and respect.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 10 March 2017 from a Postal Card by G H (Daughter of Resident). Relates to January 2017.
Mother was unwell at the time and was dealt with kindness and patience. Mother is always happy and the care staff are incredibly caring and respond appropriately.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 9 March 2017 from a Postal Card by C V (Daughter of Resident). Relates to February 2017.
My mum has been in this care home for one week now. She has been unsettled but the staff have gone out of their way to reassure my mum regarding various issues. I am hoping she will settle with the reassurance of the lovely staff at this home.
How likely would you be to recommend Ingleby Care Home? Likely
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Review submitted on 9 March 2017 from a Postal Card by Paul M (Son of Resident). Relates to February 2017.
My mum had a tough time having lost her husband (my dad) prior to admission and I couldn't be happier with the level of care, friendliness and professionalism at Ingleby. My wife did a number of blind visits as we were choosing a facility and Ingleby was by a long way the best and we've never had a concern since. Top rate!
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 9 March 2017 from a Postal Card by Patricia P (Sister of Resident). Relates to February 2017.
I am really pleased with the staff and care my brother gets.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 9 March 2017 from a Postal Card by C C (Resident). Relates to February 2017.
I came into the care home quite poorly, after several months, I have improved to the point where I am leaving soon for supported living.
The care support I have received helped me to become more independent and my confidence has improved greatly.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 25 October 2016 from a Postal Card by Michael L (Husband of Resident) assisted by family/friend. Relates to October 2016.
In the short time my wife was in the care home she could not have hoped for better treatment. Despite her being a difficult person to deal with nothing was too much for the staff to deal with. They were all very professional and dealt with all unpleasant tasks promptly and without complaint and I would recommend this care home to anyone else who finds themselves in my situation. Many thanks to all the staff.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 18 October 2016 from a Website Submission by John B (Son of Resident). Relates to October 2016.
My father came to Ingelby Care Home in May this year. From the outset, he was treated with care and courtesy and got on very well with the staff, who were very friendly and helpful. He passed away in October and the staff were fantastic in their attitude to my dad and my family.
I would like to say a big thank you to all the staff.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 6 October 2016 from a Postal Card by Tom R (Resident). Relates to September 2016.
Lovely home. Staff and management are brilliant. Comfortable, professional and very caring bunch of staff. Really helped me in my rehabilitation. Thank you. Put me down for a reference if you wish.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 14 September 2016 from a Postal Card by Sandra G (Daughter of Resident). Relates to August 2016.
Mum has previously lived independently until an illness following which she has lived with me for the last 10 months. As a consequence, neither of us has had any experience of care homes. Prior to myself going on holiday at the end of Sept, mum stayed for a couple of days to accustomise her prior to our holiday. We both found a very warm welcome from the staff who made sure mum knew their names and treated mum with respect coupled with an open and friendly attitude. Mum enjoyed her 1st experience and is quite happy to return when we are away on holiday.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 2 September 2016 from a Website Submission by James D (Son-in-law of Resident). Relates to September 2016.
I find this care home to be clean, uncluttered and safe. The staff are always caring and compassionate and maintain privacy and dignity. The staff engage at all levels with residents, their colleagues and families alike. The home is void of unwanted smells and the residents are clearly well attended. The food looks to be of good quality, plentiful and well presented. Drinks are varied and plentiful and always available. Standards appear very high and the staff seem to well-led by the management team.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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Review submitted on 25 May 2016 from a Website Submission by Derek T (Grandson of Resident). Relates to May 2016.
My Grandma has recently been through a traumatic experience after having minor surgery on cancerous grows on her upper chest. The NHS have let her down badly with the after care provided in the hours after her operation. When a haematoma developed under the wound, the staff at the home were brilliant in their care of her until we could get her back to hospital. Unfortunately the NHS managed to let her down again five days later, by removing her stitches too early causing the wound to open up again. Once again the staff were fantastic and were quick to jump to her aid. The whole experience could have been a lot more stressful for her if it hadn't been for the very efficient work carried out by the staff.
I have to say that this didn't come as a surprise to us, as this reflects the high standards that you come to take for granted in this fantastic home.
How likely would you be to recommend Ingleby Care Home? Extremely Likely
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