Willow View Care Home

201 Norton Road, Stockton-on-Tees TS20 2BL
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8.3 49 Reviews
  • Willow View Care Home, Stockton-on-Tees
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £896 – £1057
  • Self-Funded Residential Dementia Care: £896 – £1057

These prices are only a guideline, please contact Willow View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willow View Care Ltd

Person in charge

  • Matthew Carter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (40)
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Willow View Care Home Reviews (49)

8.3

Willow View Care Home has a Review Score of 8.3 (8.255) out of 10, based on 2 reviews in the last 2 years.
Over all time Willow View Care Home has 49 reviews.

Overall Experience
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Reviewer Connection to Willow View Care Home
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Total of 49, showing 21-40
Review from A W (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The cleanliness of the home was excellent.
The room was cleaned every day.
Beds changed regularly, changed nighties every day.
The food was excellent.
Staff absolutely fantastic.
The care was way above their call of duty to care, not just for the patients but for the family as well.
Would recommend
this place to everybody.
Their facilities for entertainment were excellent - fantastic lounge area, cinema room and dining room.
All the staff were courteous, helpful and very friendly, they could not do any more to help you.
Absolutely amazing team.
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Review from Christopher H (Son of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been in the care home now for about 1 month and has settled into her new surroundings.
This is mainly down to the care home staff and the way the care home is run and managed.
Reply from Liz Whalen, Manager at Willow View Care Home

Thank you for your kind remarks, I will make sure that the staff are informed of your views about our Care Home.

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Review from Jill H (Daughter of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father initially went into respite at the beginning of January 2018 (he is in Willow Gardens which adjoins Willow View). He has Vascular Dementia and was initially reticent about going in. However, after seeing the wonderful decor, the layout of the home with both an excellent lounge, cinema room
and wonderful staff he was more than happy to stay. He thinks his bed and shower room are fantastic.
His stay was only going to be for a couple of weeks but unfortunately, he will now have to stay there permanently. However, because all the staff are extremely friendly and professional (all of whom seem to really care and have been with the home for a quite a while) he is more than happy to stay and I can rest easy that he is in safe and secure hands. The staff are brilliant with him and treat him with dignity. He cannot stress how happy he feels there and how fantastic the food is.
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Review from Caroline T (Wife of Resident) published on 29 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Right from my first inspection tour of Willow View, I felt happy that it was the right place for my husband. Everyone was friendly and professional and that has remained ever since. It is lovely to know that the majority of staff are long serving and treat residents with care and compassion. I know
that my husband is in safe hands.
I particularly want to commend the home for the wonderful Christmas they have provided for both the residents and their families. Everything from the very good decorations, the food and the gifts for every resident. A wonderful atmosphere on Christmas Day.
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Review from Barbara L (Cousin of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 80+yr old relative has Parkinson's, as well as sight and hearing difficulties. Her illness causes her to fall a lot and she has sustained many injuries, but despite this, she was most reluctant to move to a nursing home. In the year she has been a resident at Willow View, she has settled in and made
it her home, and she (and we, her family) have confidence that she is cared for in a really professional and personal way. All the staff appear to be long-term employees with a genuine affection for and interest in the residents.
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Review from Karen M (Daughter of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff are great with my dad. There is a great deal of 'what is best for his health'.
They deal with dad when he has a rant about what he can't do, having always been a very active man, always helping others, he has found it so difficult to be in this situation. The staff take it well
and dad couldn't be in a better place.
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Review from Elaine R (Daughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident in Willow View. I took her out for tea and I returned back to the home at 7.00. I take her straight into the lounge and the residents were all giggling and have a really nice time talking about the past. When they met their husbands, the assistant manager and the carers were
sat with them all. It was very uplifting to see it was a natural atmosphere. The manager and all the staff are a credit to this home and you should be very proud to have them working for you. Many thanks.
Reply from Liz Whalen, Registered manager at Willow View Care Home

Thank you for your kind comments, I will make sure that the whole team is made aware of your comments about the care your relative receives at Willow View Care Home.

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Review from Sue B (Friend of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I called at the care home to take a new resident out. I know the resident as a friend of many years who goes to the church I attend.


I was impressed with the high standard of care I observed and found my friend well settled and happy in this home. I was particularly impressed by the friendliness

and kindness of the staff I met. Thank you for providing a good service.
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Review from Andrew S (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my first visit to assess Willow View as a potential care home for my father, I was struck by the level of friendliness, attention to detail, energy and interest of every single member of staff, from managers through to cook. Since my father has been a resident, this has only become even more evident.
I feel completely supported by the facility. Dad is improving daily and I would have no hesitation whatsoever in endorsing and recommending Willow View, without reservation.
Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you for you very positive comments, Willow View aims to provide the best care and support possible, not only for our residents but also for their relatives. I will pass on your comments to the whole team.

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Review from Sam S (Son of Resident) published on 8 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the Staff I met were very helpful and positive. The building is warm and clean and I feel happy that my father is having his needs met and he is being taken care of by a strong and energetic team.
Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you for your very positive feedback, we always appreciate comments from relatives, I am pleased that you are happy with the care and support your dad is receiving at Willow View.

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Review from Christine T (Daughter of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been in this home for just over two weeks but already I can see that it is vastly superior to her previous one. The staff are all friendly and caring. They treat people as individuals. They actively involve carers.
Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you so much for your kind comments regarding the care and support we offer your mum, we really appreciate it.

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Review from W M (Son of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the years I was very pleased with the service and attention given to my elderly mother. All staff did their best to make my mother's stay as comfortable as possible.
Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you for you kind comments, your mum was an absolute pleasure, and it was a privilege to care for her.

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Review from M J (Brother of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow View after visiting many care homes is the home we wanted for my brother. On visiting the care home for the first time and given a tour by the manager, which not only covered bedrooms, dining rooms, etc. We were also showed kitchen and laundry rooms. All areas were bright and inviting, comfortable
and very clean. The staff were friendly, although my brother has only been there for a short time we know he is happy and so are we. Looking at what activities there are for the rest of the year, it is super.
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Review from Marie W (Sister of Resident) published on 27 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved to see the residents having so much fun and also I have seen the food being served which was beautiful. All the staff are so very friendly and helpful. So many great things happen here, activities, hairdresser, events and the brilliant staff who go the extra mile.
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Review from Jean (Daughter of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and caring. Mum is well cared for. Staff are welcomed on entry to the home. Staff keep me informed about mum's health. Only negative comment I can make is that I would like more entertainment activities to hold mum's interest which I know is not easy.
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Review from Freda D (Sister-in-law of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always treated respectfully and kept informed. Staff always cheerful.
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Review from Dawn B (Granddaughter of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all of the staff are very friendly and caring. My grandmother is very happy at Willow View Care Home, she is kept very clean and well fed.
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Review from Dorothy J (Daughter of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found every time I visit, and that is very often carers, senior staff have always been very nice and wonderful to the residents. Standards are very good my mother enjoys all of the banter and giggles. Long may it continue.
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Review from Denis D (Son of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care provision for my mum. Nothing is too much trouble for ALL of the staff. They are a happy group of staff. They work hard and maintain a very positive atmosphere throughout the home. Staff engage with the clients and support them in a range of activities, ranging from arts and crafts,
games and group singing, often bringing in professional musicians.
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Review from Ann P (Wife of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the Willows are brilliant. They are all very happy and can't do enough for you. The Willows is absolutely spotless. There is a good choice of meals for lunch and evening meal.
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Current Review Score: 8.3 (8.255)

Overview of Review Score

The Review Score of 8.3 (8.255) out of 10 for Willow View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Willow View Care Home is calculated as follows: ( (21 Excellents x 5) ) ÷ 21 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.255 Points relating to the number of positive Reviews for Willow View Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 2 Positive Reviews ÷ 15.4 = 0.13
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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