Windsor Court Residential Home

44-50 Windsor Road, Oxbridge, Stockton-on-Tees TS18 4DZ
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9.8 34 Reviews
  • Windsor Court Residential Home, Stockton-on-Tees
Windsor Court Residential Home/Oxbridge Care Ltd offers a pleasant and friendly care environment, staffed by a talented team of professionals who take pride in looking after both the physical and emotional well-being of service users.

The home looks to encourage an active lifestyle, supporting personal interests and benefitting from its own private gardens, a library, and reminiscence groups.

A specialist dementia unit is an excellent addition, and regular visits by health professionals such as GPs, opticians and dentists add to the satisfaction of residents.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £751 – £775
  • Self-Funded Residential Dementia Care: £775 – £775
  • RESPITE Self-Funded Residential Care: £751 – £751
  • RESPITE Self-Funded Residential Dementia Care: £775 – £775

These prices are only a guideline, please contact Windsor Court Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Oxbridge Care Ltd

Person in charge

  • Parveen Mughal (Manager)

Local Authority / Social Services

Admission Criteria

  • Available on request
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (32)

Windsor Court Residential Home Reviews (34)

Total of 34, showing 21-34
9.8

Windsor Court Residential Home has a Review Score of 9.8 (9.782) out of 10, based on 13 reviews in the last 2 years. Over all time Windsor Court Residential Home has 34 reviews.

Overall Experience

  • 27
  • 7
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  • 0

Date Published

34
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Review from J T (Daughter of Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise Windsor Court enough for the care and support shown to my mum in the last few weeks before she passed away.

Reply from Yaqub Mughal, Director at Windsor Court Residential Home

Thank you for your kind words. Please come in to see us. We would love to see you again soon.

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Review from A M (Daughter-in-law of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law has received is excellent. The staff are so kind, caring and efficient. My father-in-law says they are all brilliant which means a lot. Certainly, put our minds to rest. Thank you.

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Review from Christine T (Sister of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas and feel so blessed to know my brother is being taken care of by such wonderful, caring staff. They are always so obliging when I call, taking the phone to him and keeping me up to date.

Reply from Yaqub, Director at Windsor Court Residential Home

Thank you very much, Christine, we appreciate your kind words.

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Review from V S (Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. The room is comfortable.

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Review from Katherine W (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely happy at Windsor Court.
We love the staff and the owners are wonderful. Food/room/care we can't fault anything. Dad is always clean/shaved and tidy.

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Review from John Nicholas H (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited Windsor Court I was immediately impressed by the extremely high standard of compassion and care shown to the residents.
Also, I was aware that I was in an establishment where cleanliness was clearly the order of the day.

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Review from Mary H (Niece of Resident) published on 18 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Windsor Court for the past 3 years.
I am more than happy with the care she is getting.
The staff always make sure the resident understands what is going to happen to them ie taken to the toilet, given medication etc.
I don't visit at set times, I go when I can 2 or
3 times a week, but whatever time of day I go I am always made to feel very welcome.
My aunt is always clean and tidy, the home is always clean and there are never any bad smells, which can happen with people that aren't well.
Well done to all carers and other staff for an exceptional job.

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Review from Alvina A (Niece of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Looked after my uncle when he had cancer. They really cared for him, as if he was family. Would highly recommend this care home to anyone who is looking for a caring home.

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Review from Judith H (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and helpful to all residents. They all do a wonderful job.

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Review from M S (Daughter-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well looked after and activities are very good to keep them alert and amused. Good entertainment is occasionally provided. Christmas parties are all excellent, all staff are pleasant, friendly and good at their jobs. The good provided is excellent.

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Review from K G (Granddaughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my nana was in Windsor Court on respite for 2 weeks, the staff went above and beyond for her. They made her what she liked for breakfast, especially for her and also catered for her caffeine free diet. She was always well presented and in the lounge, which we much prefer than her being by herself
in the bedroom. The home was clean and there were no odours. Fantastic staff all around. Home from home experience.

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Review from Michael P (Son of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, very friendly, very helpful and caring. Nothing is too much trouble. Excellent.

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Review from Olwyn L (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Windsor Court for three years and has always been treated with dignity and respect.
The staff and management are always friendly and approachable and any problems are dealt with immediately.
Individual needs are catered for and I would have no hesitation in recommending Windsor
Court to anyone else.

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Review from Moira M (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both lounges have a homely feel. Staff are friendly and attentive. They make sure residents and visitors feel at home and are always welcome.
I can feel at ease knowing that my dad is well cared for 24/7.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Windsor Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Windsor Court Residential Home is calculated as follows: ( (125 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 156 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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