Church Road, Alston CA9 3QS
Group: Cumbria County Council
Person in charge: Sandra Shephard (Manager)
Local Authority / Social Services: Cumbria County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 16
Latest Care Quality Commission* Report on Grisedale Croft: click here
Grisedale Croft has a Review Score of 6.2 (6.157)
The Review Score of 6.2 (maximum of 10) for Grisedale Croft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Grisedale Croft in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Grisedale Croft is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.657 Points relating to the number of positive Reviews for Grisedale Croft is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.2 Target = 0.313 , then divided by 2 = 0.157
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Kay (Daughter of Resident) on Saturday 15 October 2016. Relates to October 2016.
My Mum is a resident in Grisedale Croft . She has Alzheimer's so we are particularly lucky that Grisedale staff, most importantly, the Manageress, are qualified to specialise in care of Alzheimer's residents. The staff are so cheerful ,considerate and kind with Mum and treat her with such dignity.
Recently, we were so sad to learn that Mum had breast cancer too, which was so upsetting.
After appointments at the hospital with consultants/surgeons, it was decided that the best option for Mum would be to have a mastectomy which was a daunting prospect for a lady of Mum's age and with Alzheimer's.
There was a lot of preparation work to do to make the hospital visit as comfortable and stress-free for Mum as possible. I cannot thank the Manageress and her team enough for all the help they gave with this even more, so all the help post op. The Manageress even arranged short term accommodation for me just one floor above Mum which we appreciated so much.
How likely would you be to recommend Grisedale Croft? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Grisedale Croft