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Care Provided by Hartland House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hartland House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Abbeyfield ( Lakeland Extra-Care ) Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Helen Taylor(Registered Care Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Open visiting.
Parking
- Car park on site
Are you the Owner/Manager of Hartland House?View your Advertising Options
Hartland House Reviews (11)
Over all time Hartland House has 11 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hartland House
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Review from Jane S (Daughter of Resident) published on 16 March 2023 Submitted via Website•
Overall Experience
Hartland house is absolutely brilliant. If I actually wrote what I actually think about how amazing this place is, it would not sound believable, so I will tone it down a bit.
My mum has lived at Hartland House for the last 3 years since we lost my father, so in all honesty at the start of a pandemic and deeply grieving was not the ideal start to such a massive change in her life. I was terrified she would be unhappy with her choice to stay local rather than move closer to myself or my brother. It is a great testament to all the care staff, management and especially the kitchen staff that my mum is truly happy living with you. She absolutely loves her new life, she loves the food, the entertainment, the company, the pampering and the genuine affection she experiences from you all.
She talks about you and her life at Hartland with such enthusiasm every conversation we have involves at least one “ I absolutely couldn’t be anywhere better”.
My mum has lived at Hartland House for the last 3 years since we lost my father, so in all honesty at the start of a pandemic and deeply grieving was not the ideal start to such a massive change in her life. I was terrified she would be unhappy with her choice to stay local rather than move closer to myself or my brother. It is a great testament to all the care staff, management and especially the kitchen staff that my mum is truly happy living with you. She absolutely loves her new life, she loves the food, the entertainment, the company, the pampering and the genuine affection she experiences from you all.
She talks about you and her life at Hartland with such enthusiasm every conversation we have involves at least one “ I absolutely couldn’t be anywhere better”.
This is a happy place.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
Wow, what a review! Thank you so very much I will share this with the team.
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Review from Eleanor H (Daughter-in-law of Resident) published on 24 February 2023 Submitted via Website•
Overall Experience
My mother-in-law has been a resident at Hartland House for some time now and I feel she is very well cared for. The home is bright, clean and welcoming and all the staff I have had dealings with have been friendly and helpful. The staff take a pride in the home and it is beautifully appointed and maintained. It would be lovely if it had just a little bit more garden, but they make good use of what they do have. There is a good variety of morning and afternoon activities nearly every day, and these include visiting musicians and people giving talks, as well as games and craft sessions. The range is wide and tries to include something for everyone. The home has a good, almost family, atmosphere and the care staff are lovely with my mother-in-law, having got to know her over a period of time. The staff keep very good records of my mother-in-law so that they are all aware of her needs and likes and dislikes, and they are able to answer my questions about her welfare.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
Thank you for such a detailed and wonderful review. It really means a lot to the team at Hartland House of which I will share the review with.
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Review from Caroline C (Daughter of Resident) published on 24 February 2023 Submitted via Website•
Overall Experience
We are all very happy with the care our mum receives at Hartland House Care Home. This is by far the best care home I have ever known: all of the staff are friendly and kind, the home itself is in outstanding condition at all times and the entertainment/enrichment provision is fantastic. I couldn't recommend it highly enough.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
Thank you so very much for your lovely review which I will share with all of the team!
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Review from Ernie G (Brother of Resident) published on 23 February 2023 Submitted via Website•
Overall Experience
Since my sister lost her husband, the best thing I did for her was to enrol her in Hartland House Care Home. The staff are all caring and very little change in staff which brings stability. My sister now has a circle of friends and is happier than she has been in a long time.
Nothing is too much trouble for the staff and I would recommend Hartland House to any widow or widower as the best place to spend your final years.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
It is lovely to read that we are getting it just right for your Sister. It means a lot to us at Hartland House to know that we are doing our jobs right - Thank you!
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Review from Lindsay M (Daughter of Resident) published on 17 February 2023 Submitted via Website•
Overall Experience
My mother has settled so well in this amazing home. The family researched homes in the area in detail and all our friends and neighbours who knew the home were extremely positive about it. When she needed a home we were so lucky to get a fabulous room en-suite. She has now been in the home for six months and we have nothing but praise for the management and staff.
The management staff are excellent. The staff are so friendly and take a great pride in their work. The food is fabulous! The housekeeping staff are thorough and it is spotless. The activities are varied, fun, and communicated clearly with a monthly planner. The home has recently been refurbished to a very high standard.
The management staff are excellent. The staff are so friendly and take a great pride in their work. The food is fabulous! The housekeeping staff are thorough and it is spotless. The activities are varied, fun, and communicated clearly with a monthly planner. The home has recently been refurbished to a very high standard.
No home is perfect but I cannot rate Hartland House Care Home highly enough. Without question, I recommend Hartland House to you.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
We were lucky to have your Mum move in with us! Thank you so very much for your amazing review which I will share with all of team Hartland.
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Review from T H (Son of Resident) published on 17 February 2023 Submitted via Website•
Overall Experience
My father has been a resident of Hartland House Care Home for more than four years. Over this time he has become increasingly frail and less mobile, though mentally fully switched on. He has been treated with respect and dignity throughout.
The staff have been exemplary with many going beyond the call of duty, which I have very much appreciated.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
Nothing is too much for us and we endeavour to always do more than our best. For this to be recognised in your kind words helps us know that we are doing it right! Thank you.
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Review from Paul R (Son of Resident) published on 17 February 2023 Submitted via Website•
Overall Experience
A big thank you to all the staff at Hartland House Care Home for all the kindness, love and support they are giving to my mum. She is very happy living there, nothing is too much trouble we cannot thank you enough, she is in good hands.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
Thank you so very much for your lovely comments, it is our pleasure to look after your Mum.
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Review from Ian P (Son of Resident) published on 17 February 2023 Submitted via Website•
Overall Experience
After some health issues, my mum decided that it was finally time to go into a care home.
Mum decided to move closer to myself and my wife and we began the search locally. When we visited Hartland House Care Home we instantly noticed its happy atmosphere, full of the sounds of chatting and laughter. Mum has now been a resident for just over eighteen months and absolutely loves it, from the caring friendly staff to the delicious meals, she really feels at home. It is so good to see her enjoying life! I would thoroughly recommend Hartland House it really puts the care into care home!
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
What an absolutely lovely review! It's lovely to hear feedback that shows we are hopefully getting it right!! We appreciate this so much and I will share this with the staff team.
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Review from H W (Daughter of Resident) published on 17 February 2023 Submitted via Website•
Overall Experience
Hartland House Care Home is a warm, caring and friendly place which is kept in top order and very clean throughout. There are plenty of staff both caring for the residents and keeping the house running smoothly. I never worry about my mum as I know that she is getting excellent care and she is very happy and settled. She has regular care reviews to ensure that she is happy with her care and that her needs are being met. There is a good rapport with the staff and residents alike. The activities programmed each week are varied and everyone is included if they want to be. My mother-in-law lived here several years ago and I am happy to say that she loved it too.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
Many thanks for such a lovely review. It really means the world to us!!
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Review from S B (Daughter of Resident) published on 16 February 2023 Submitted via Website•
Overall Experience
I would highly recommend Hartland House from a relative's point of view. It is small enough to get a sense of a close community where residents' needs are known and people make friends with each other. There are lots of different activities organised on most weekday mornings and afternoons to help pass the time and keep residents engaged. I haven't eaten the food but Mum enjoys it and likes the fact that there is always a choice and she can have a salad every day. Visitors are made to feel at home. I am always offered a hot drink and a very nice homemade biscuit if I'm visiting when they are served. Children are always made very welcome including visits from a local nursery. The staff balance a sense of professionalism with warmth and friendliness.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
Thank you for taking the time to write such a lovely review that I think captures life at Hartland House just perfectly!
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Review from J T (Friend of Resident) published on 16 February 2023 Submitted via Website•
Overall Experience
All the staff have been incredibly kind, patient and helpful to my old neighbour/friend for all the time she has been in the home, but more especially during the last month supporting her when a young relative died and more recently with a problem with her leg needing dressing care and hospital visits.
Everyone who comes into her room could not be better. I appreciate coffee and homemade biscuits when I call. It all creates a happy atmosphere. The house is beautifully decorated and comfortable, there is a nice garden area, and I could not think of a better place to be.
↩Reply from Leanne Scrogham, Registered care manager at Hartland House
We couldn't think of a happier place to be either. We are very proud to work here. Thank you so very much for your lovely words.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hartland House.
Accreditations
There are no accreditations posted yet for Hartland House.
Meet the Team (0)
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Frequently Asked Questions about Hartland House
What types of Care is Hartland House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hartland House have?
There are 32 Single Rooms.
What are the Facilities & Services at Hartland House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hartland House to the centre of Milnthorpe?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartland House to verify any information. View our terms and conditions. Hartland House has a Basic Service -more info.