Holly Bank, Carnforth, Cumbria
Holly Bank, Carnforth, Cumbria
Holly Bank, Carnforth, Cumbria

Holly Bank is a homely accommodation from a provider with years of experience in providing professional care and positive lifestyle support.

Within picturesque surroundings the provision is carefully nurtured in order to suit each individual, while a rigorous and selective recruitment process is in place to source the most committed and skilled professionals.

The service is based on an ethos that all clients should be treated as individuals, with personalised choice and numerous activities and interests to enjoy.

Group: Pearlcare

Person in charge: Ann Mason-Day (Care Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 27

Shared Rooms: 2

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £405 – £750 , Personal Care Shared (per person) from £375

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Holly Bank: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Holly Bank has a Review Score of 8.3 (8.278)

The Review Score of 8.3 (maximum of 10) for Holly Bank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Holly Bank in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.294 for Holly Bank is calculated as follows: ( (13 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 34 Ratings = 4.294

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.984 Points relating to the number of positive Reviews for Holly Bank is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.2 Target = 0.484

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holly Bank?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holly Bank

  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1

I have 2 parents in Holly Bank mum first has dementia. She loves the views and says the staff are kind. She has all medical care provided in the home, podiatry, dental, hairdresser and is comfortable. Dad aged 93 now, struggled at home was urgently admitted to hospital but was unsafe to go home. Holly Bank went out of their way to find a room for him. Him and mum, 89yrs, now sit together again and hold hands (or drop to sleep together).

How likely would you be to recommend Holly Bank? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Holly Bank is in a beautiful location my step-mum has a lovely room with a view over the estuary. The food is excellent and she is always dressed in clean clothes for her room is always nice and clean and the staff are very caring. A hairdresser comes every week and one of the staff gives the ladies a manicure and varnishes their nails which they love. Although suffering from dementia she is happy there and regards it as her home it took her a while to settle but that was more due to her own incapacity but the staff were nice and she loves them all. We are often invited to celebrations the Christmas Party is always looked forward to.

How likely would you be to recommend Holly Bank? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are always helpful, considerate, patient and professional.

How likely would you be to recommend Holly Bank? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Submit a Review for Holly Bank

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Holly Bank

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Holly Bank