Holly Bank

46 The Promenade, Arnside, Carnforth LA5 0AA
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9.8 23 Reviews
  • Holly Bank, Carnforth
Holly Bank is a homely accommodation from a provider with years of experience in providing professional care and positive lifestyle support. With the new management team, the care home has a new approach for a better service, excellent quality care and top compliance.

Within picturesque surroundings the provision is carefully nurtured in order to suit each individual, while a rigorous and selective recruitment process is in place to source the most committed and skilled professionals.

The service is based on an ethos that all clients should be treated as individuals, with personalised choice and numerous activities and interests to enjoy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1200
  • Self-Funded Residential Dementia Care: £900 – £1200
  • RESPITE Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1200

Included in the fees are the room, care delivered, all food drinks and snacks provided. Inhouse activities enternainers and trips out.
Weekly GP visit and reviews, visits from community health professionals.
Excluded from the fees are hairdressing, Chiropody, outings when having coffees, ice-creams etc..

These prices are only a guideline, please contact Holly Bank to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anna Razon (Manager)

Admission Criteria

  • Private referrals, NHS referrals also Local authority referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Open most times for visitors

Parking

  • Care home parking is located at the back of the building

Holly Bank Reviews (23)

Total of 23, showing 21-23
9.8

Holly Bank has a Review Score of 9.8 (9.804) out of 10, based on 15 reviews in the last 2 years. Over all time Holly Bank has 23 reviews.

Overall Experience

  • 16
  • 7
  • 0
  • 0
  • 0

Date Published

23
4
5
15
8

Review from G M (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have 2 parents in Holly Bank mum first has dementia. She loves the views and says the staff are kind. She has all medical care provided in the home, podiatry, dental, hairdresser and is comfortable. Dad aged 93 now, struggled at home was urgently admitted to hospital but was unsafe to go home. Holly
Bank went out of their way to find a room for him. Him and mum, 89yrs, now sit together again and hold hands (or drop to sleep together).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen (Stepdaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Bank is in a beautiful location my step-mum has a lovely room with a view over the estuary. The food is excellent and she is always dressed in clean clothes for her room is always nice and clean and the staff are very caring. A hairdresser comes every week and one of the staff gives the ladies
a manicure and varnishes their nails which they love. Although suffering from dementia she is happy there and regards it as her home it took her a while to settle but that was more due to her own incapacity but the staff were nice and she loves them all. We are often invited to celebrations the Christmas Party is always looked forward to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Safety / Security

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Value for Money

Review from John H (Nephew of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful, considerate, patient and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Holly Bank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Holly Bank is calculated as follows: ( (144 Excellents x 5) + (35 Goods x 4) ) ÷ 179 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Bank is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

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Annaliza Razon

Job Title: Registered Manager

Joined: 2023

Anna joined Hollybank as the registered manager in 2023 and has been an asset to the home.


QCF 5 in Health and Social Care, Higher Apprenticeship in Care Leadership and Management. Anna has worked her way up to Registered manager, starting with working as a physiotherapist for 5 years, and Senior Carer for 6 years at Cumbria View Care Ltd. She then progressed to A supervisor/ relief manager at Applethwaite Green, and then on to Branch Manager at Routes Healthcare. Since joining Hollybank Anna has worked closely alongside staff to ensure that the standards of the home are maintained to a high level, and she supervises all the work undertaken in the home along with organising all training.

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Michelle Connelly

Job Title: Administrator

Joined: 2023

Michelle joined the team at Hollybank in May 2023 as the administrator.


Michelle previously worked as an administrator in a care home for 6 years gaining valuable experience and qualifications in business level 3 and 4. She always has a smile to greet you with and spends any time talking to the residents.

Rob

Rob Noel

Job Title: Regional Manager

Joined: 2019

I’m Rob and I am the Regional Manager for Pearlcare in the North West. I have been working in health and social care now for over 15 years. I started as a care assistant and worked my way up. I joined Pearlcare back in 2019 as a deputy manager and then home manager of Wellfield in 2020.

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