Kirklands Care Home

It's very much a home from home and I really couldn't be any happier; can't praise the staff enough. Feels like they've all become family friends. What more can I ask for! If I could give 10 stars, I certainly would.

Very kind, caring staff.

On arrival I received a warm welcome and was given help with my wheelchair and walking frame. The room was tastefully decorated but uncomfortably hot. I asked for a fan but this was not forthcoming. Even with the window open I was perspiring. It would have been nice to have had a television but this was denied. The food was adequate except for the last evening meal which was inedible. Overall, the caring personnel were attentive and friendly but were mostly rushed having to respond to the continuous attendance calls, the bell being located directly outside my door, which I could not close because of the heat.

I went into Kirklands Care Home for 4 weeks of respite care. The care I received was first-class and everyone was so caring and considerate. My room was lovely and clean with beautiful views over Cockermouth. Thank you to the manager and her fantastic team for a lovely stay.

I would have no hesitation in recommending them to anyone seeking a caring environment for their relative.

My mum has been staying at Kirklands for six months now. I have found the staff extremely caring and helpful. My mum still experiences moments of being unsettled and the staff take time to sit with her and calm her. They always have time to say hello and treat Mum with the utmost respect. They ensure Mum feels comfortable and keeps her dignity. As a family, Kirklands have been extremely welcoming to us and have given plenty of time and assistance to help us adapt to Mum's new surroundings. I cannot say enough good things about the level of care Mum receives at Kirklands.

This is an honest review aimed as guidance with the very difficult decision of choosing a care home and includes the things that I wish I had been forewarned about.

What they do well: washing, dressing, medication, meals, daily activities, cleaning, reporting of incidents.

What they don't do well: security of personal items and clothing, laundry turnaround, close supervision of residents, management communication and feedback.

If your relative requires day and night close supervision, assistance with orientation and mobility or has any dementia-associated behavioural problems then this is not the home for you. They simply do not have a sufficient number of experienced staff to cope and, in my opinion, your loved one would be better placed in a home with nurse support.

Love using families so that all the family feel they are still connected to Mum.

I feel assured that Mum is in safe caring hands and thank Kirklands staff for their dedication.

She often remarks that the staff are very nice and caring. I have also found the staff very pleasant and respectful towards me whenever I visit.

My father has been in Kirklands since November 2021. We have found the home to be excellent and meets my dad's dementia needs. The home is lovely and clean, the staff are always friendly. Would definitely recommend.

My experience is very good. This is my first residential home but in general it is very good, but more sound insulation in the rooms would help. Cannot add anything to this but I am satisfied.

My wife has been a resident of Kirkland for three months. She is well cared for and I feel she is safe. Her condition is such that communication with her is difficult but I can see the relationship the staff are managing to build improves daily, this makes her life within Kirklands a much more positive experience than we were able to provide at home. I am very happy with the care my wife receives and I feel all members of staff provide a high standard of care to all residents within Kirklands.

The staff are all exceptionally caring and very very kind to our mum.

My husband has been a resident since September 2018. He is very happy and well cared for. The staff are very pleasant and he enjoys the many activities provided.

The staff are really helpful and she is responsive to all activities that are provided. She is now eating regularly and looks forward to mealtimes, has never complained and is always given a choice.

Moving a loved one into residential care is a very hard decision for any family. However, moving my mum into the safe and caring environment of Kirklands in September has given me so much reassurance that my decision was indeed the correct one. She has support and help with her self-care and decision making that was previously causing her distress, company that has stimulated her speech and I have the reassurance in knowing that she is being fed well and her nutrition monitored effectively. A recent phone call to mum's sister in New Zealand when I heard her say to her sister that she was safe and happy now, reflected the homely environment and the staff very positively. Thank you.

In total, my mother was a resident of Anchor for over 33 years from 1984, at a number of other homes, before moving to Kirklands in 2014.

I have recommended Kirklands to several people after our experiences with mum. Some are residents now.

Mother well cared for, well fed and kept warm. Involved in activities but carers willing to transfer to a motorised wheelchair when I take it in weekly to take her to the farm.