Review from Mick W (Son of Resident) published on 10 August 2021
Submitted via Website • Report
Overall Experience4.0 out of 5
I could not in all honesty recommend this establishment as a caring and home from home residential home. The place is run for the staff, not residents. Whilst they insist on breakfast being served in the resident's own room, this means that the food is normally cold, with the solution being to have
cornflakes. As the breakfast should form part of the day where get-togethers could occur, most people tend to be very solitary. There is a group of individuals, approx eight, who seem to be fully able-bodied, who enjoy the facilities on offer, those less able are not really wanted, more tolerated. Some carers/cleaners are very helpful and the epitome of what you would expect. However, there is a definite small group of carers who display far less than a professional attitude. Indeed one senior carer I heard berating my relative over a virtual assistant machine and had to inform management. Nothing was done and he was always perturbed when this shift were on. Activities for males non-existent.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
21 Dec 2021
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Staveley House registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Staveley House have?
There are 40 Single Rooms.
What are the Facilities & Services at Staveley House?
Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Staveley House to the centre of Dalton-in-Furness?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Staveley House to verify any information. View our terms and conditions. Staveley House has an Basic Service - more info.