Kendal Care Home

Burton Road, Kendal LA9 7JA

Kendal Care Home is a modern care facility which offers dementia care, support for mental health and older people's care issues from a team of highly-skilled staff.

The home has been purpose-built to offer a high standard of care, in a safe and secure facility that offers comfort, and a relaxing or as active a lifestyle as residents see fit.

With personalised care plans and nurse call systems installed in every room, Kendal Care Home combines professional values with support for an independent lifestyle.

Group: Abbey Healthcare

Person in charge: Alison Neville-Relph (Home manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): German, Polish, Romanian, Turkish

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is on among the grounds of Westmoreland Hospital.

Visiting:

Visitors welcome at any time.

Parking:

There is ample visitors and residents parking.

Latest Care Quality Commission* Report on Kendal Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Kendal Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.655 for Kendal Care Home is calculated as follows: ( (40 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.208 Points relating to the number of positive Reviews for Kendal Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 5 Reviews ÷ 24 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Kendal Care Home has a Review Score of 8.9 (8.863) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kendal Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kendal Care Home

  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

The nursing team all seemed to be genuinely caring and professional people; I felt as happy as I could be, under the circumstances, leaving my parents in their care.

How likely would you be to recommend Kendal Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I found the home to be very caring and knowledgeable about the needs of my mother-in-law.

How likely would you be to recommend Kendal Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The care my sister received whilst in the home was excellent. I was kept informed every step of the way through her care plan. Discussion took place when circumstances changed and end of life care was put into place.

How likely would you be to recommend Kendal Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am very happy with the care, attention and facilities at Kendal Care Home. I think all the staff are efficient and caring and are doing a very good job looking after my 97-year-old mum. Thank you so much!

How likely would you be to recommend Kendal Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother stayed on the residential floor of this care home. She settled in quickly and felt safe, especially given her initial reluctance to be in a care home. The clean and modern environment is lovely, with a variety of shared areas which are well furnished and decorated. All rooms are of equal standard and size with good quality furniture and a well fitted en-suite wet room. The overall feeling is that of a 5 star hotel - what every elderly person deserves. All the staff we encountered were friendly and extremely caring, being sensitive to individual needs. Meals are served either in the residents' own rooms or in the pleasant dining room where staff eat with residents, helping and encouraging them as needed. There is always a choice of good quality food and flexibility in catering for individuals. This care home has been through difficult times in the past but with the current strong management team, systems and procedures are being put into place. I strongly recommend this home.

How likely would you be to recommend Kendal Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

Andrea Gamble, Regional Operations Director at Kendal Care Home responded to this review on 09 Apr 2018:

Thank you for your very positive comments and endorsement of the many improvements made at the home over recent months. The new manager has managed to recruit a strong supportive team within the homes, supported by the regional manager; all of which have driven the quality improvements.

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Bed Vacancies

3 Bed Vacancies

posted 06 May 2018

We have a vacancy for general nursing, dementia care and residential care

Awards / Recognitions

There are currently no awards/recognitions posted yet for Kendal Care Home

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Care Home Idol 2016

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