Kendal Care Home

Burton Road, Kendal LA9 7JA
Review Us
9.9 97 Reviews
  • Kendal Care Home, Kendal
Kendal Care Home focuses on great care, all delivered in a five star living environment; a home that residents can truly call their own. The team at is committed to providing both physical and emotional well-being for residents in a safe, comfortable environment that your loved ones can call home.

The luxury, purpose-built Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District. Kendal has excellent access to road, rail and bus links. .

The dedicated and experienced team of nurses, carers and support staff always take time to get to know residents so that they can tailor care to their individual needs, and retain each resident's identity, independence and self-esteem.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. With the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1900
  • Self-Funded Residential Dementia Care: £1600 – £1900
  • Self-Funded Nursing Care: £1600 – £1900
  • Self-Funded Nursing Dementia Care: £1600 – £1900
  • RESPITE Self-Funded Residential Care: £1600 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1900
  • RESPITE Self-Funded Nursing Care: £1600 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1900

These prices are only a guideline, please contact Kendal Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Graham Burrell (General Manager)

Admission Criteria

  • Private / NHS and Local Authority
  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (120)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (120)

Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times

Parking

  • Ample visitors and residents parking.

Kendal Care Home Reviews (97)

Total of 97, showing 21-40
9.9

Kendal Care Home has a Review Score of 9.9 (9.904) out of 10, based on 57 reviews in the last 2 years. Over all time Kendal Care Home has 97 reviews.

Overall Experience

  • 81
  • 14
  • 1
  • 0
  • 1

Date Published

97
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27
57
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Review from Andrea S (Relative of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have been so delighted with the level of care that my mother-in-law has received at Kendal Care Home. The staff go way beyond their duty and are constantly thoughtful preempting every need and always cheerful with it. The home is also run incredibly well and there are so many activities
laid on. Visitors are made totally welcome.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we are very proud and privileged to be given the responsibility of caring for families loved ones. We will pass on these lovely words to our care teams, who really do appreciate this lovely feedback. Once again - Thank you.

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Review from Maureen A (Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kendal Care Home is a happy place! You will always see a smile on everyone's face! Our manager is happy, the residents, staff and visitors too, will always greet and welcome you! The residents' lives are lived in comfort and in pleasure, their wonderful rooms where to live in complete leisure. Their
own en suite room if they prefer to shower, or a nurse will help you if you so desire. I must mention our foods that our chefs prepare! Better than any food you could find elsewhere. Our manager will talk to you if you need to discuss, you are important to him!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words - it is true, Kendal Care Home is a happy place, as we believe that happiness and laughter are great for the soul, and promote a feeling of well-being and togetherness. I will ensure that your lovely feedback is shared with our teams. Again - thank you

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Review from M S (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Kendal Care Home for one month. The staff are very kind and attentive and my father is comfortable and well taken care of. The food is excellent and varied. The management also takes time to listen and act on feedback.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. We always strive to deliver high-quality person-centred care, and value family feedback enormously. Again - thank you.

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Review from M S (Wife of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care and support from all the staff at Kendal Care Home, nothing is too much for them and help is always on hand. The facilities are very good and the food is always excellent and varied.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

Thank you very much indeed for taking the time to share your personal experience of the care and support provided by the staff within Kendal Care Home. It is always such a pleasure to read.

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Review from J S (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that we managed to get a place for our father at Kendal Care Home. All the staff, from Management down are very approachable and appear happy in their work. This happiness then seems to spread through the home so it doesn't feel like a care home, more a luxury hotel! Nothing we ask
is too much bother. When we visit it is like visiting extended family. We are always made to feel very welcome. My father has everything available to him that he could wish for, a beautiful garden, lots of space within the home, so many different activities it's impossible to list them all. The nursing staff are very caring and know the families of their residents. Can't rate Kendal Care Home and its wonderful staff highly enough. Thank you to everyone who works within the home.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

What wonderful comments to be reading on your experience of the exceptional care provided from a much-loved team within Kendal Care Home. Thank you for the time to review our home, it really is very much appreciated.

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Review from A T (Niece of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident here and I have never seen her so happy. The standard of care that was given to her was outstanding and they met every care needs she had. They cared for her with compassion and built a trusting relationship with her, they treated her and us like family. The nurses and carers
were so thoughtful and kind and helped us understand and make appropriate care choices for what her health issues needed. The management team are always approachable and so welcoming when you arrive and always has an open door when needed. The wellbeing team do such a great job for the residents to always have an activity on and asking everyone to come and be included. The food and beverages are also great and having a dining room so everyone can eat together makes it feel like a home. My aunty loved it here and called it 'home'. My family can't thank the staff enough. Thank you all at Kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our teams. We pride ourselves in always doing the best we can, to provide a safe, warm and welcoming environment for those in our care and our families who visit. Again, thank you - we really do appreciate such lovely feedback.

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Review from Amanda C (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Kendal Care Home since July 2024. She had been resistant to having care at home never mind going into care at all. However, she has settled well and the many questions, requests and issues raised have been patiently worked through. The staff have been kind and patient. The
management team are accessible, approachable and responsive to questions and chatting with visitors. My mother has been encouraged and enabled to live well in this home and as a result seems to be thriving.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words of praise, which we really do appreciate. We will pass these lovely comments on to our care teams. Be assured that we will continue to support and encourage Mum to enjoy her stay with us here at Kendal Care Home, once again thank you.

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Review from Susan G (Respite Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all, thank you to the management who are always approachable and to the carers on the ward, all friendly, kind and helpful. I have just two complaints. In over 5 weeks my bedlinen was changed just once, not good. Secondly, the food was poor, it lacked fresh fruit and vegetables and odd food
combinations - pizza with diced carrots, turnips etc bizarre! I lost quite a bit of weight, now putting it back on.

Reply from Graham Burrell, Manager at Kendal Care Home

We are very sorry that your experience was not up to scratch. We always encourage our residents, families and friends to speak out if things are not going as expected. Our manager's office is in a very prominent place, he is always happy to listen and we always strive to be better. We thank you for this feedback, which we will look into and address if there are ongoing issues. Many thanks.

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Review from Sarah C (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since December 2022. The standard of care was good when she first arrived, but has just got better and better to the point where I would now describe it as outstanding. Carers are patient thoughtful and kind. Health issues and concerns are treated appropriately with
GPs consulted if the staff think it necessary. Activities are arranged throughout the week and there's a strong sense of community. My mum is settled and content, and I'm so pleased with the care she receives. The highlight has been the support the care home staff recently gave my whole family by supporting my mum to attend her grandson's wedding. The atmosphere in the home seems to recognise that residents need friends and family so we are always made welcome when we visit and there are frequent activities that include us such as BBQ in the summer, and invites to share Christmas lunch. My mum tells me she is happy here so for me that's wonderful. Well done to all the staff.

Reply from Graham Burrell, Manager at Kendal Care Home

What lovely words and very much appreciated feedback, which we will pass onwards to our care teams. It's heartwarming to know that we have made a difference to a loved one's life and that we have been able to support Mum at the time of a significant family celebration. Again - thank you so much.

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Review from B K (Friend of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is working very hard indeed. All the staff are very caring. Some staff are exceptionally caring, respectful and tender towards the residents. Everyone does their best in a very difficult job. Good, happy, home-from-home atmosphere. Activities every day for residents.
Food is excellent and
attention to detail is very good indeed. The people here I think are very blessed indeed. They are treated with dignity.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

Good Morning and thank you so very much indeed for taking the time to share your experience of Kendal Care Home. It is always such an enormous pleasure for myself and all the staff within the home to read comments such as these.

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Review from Amanda T (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Previously independent and living alone at 89 years of age, after having a stroke December 22, my mother is now wheelchair-bound and needs a hoist. She has been living in Kendal Care Home since April 22. My mother has thrived since living there and joins in the many activities organised. Despite being
on a semi puréed diet she loves the food and is always very very happy and cheerful. The staff are brilliant, the carers are endlessly patient, caring, and friendly. The occupational therapy/activities staff work tirelessly to ensure a huge variety of crafts and stimulating events. Management in KCH have got the running of the place absolutely spot on and I cannot praise them highly enough. Celebrating her 90th birthday last August, the care home organised a brilliant party for her, with a great singalong, food and drinks. I asked my mother the other day if she was enjoying living there and to quote she said 'I love it'. Thanks to all involved for making my mother's later years such fun!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, it's such a privilege and pleasure to look after someone with such a love for life. We will pass onwards your lovely comments to our very deserving care teams, the activity teams and our catering and domestic staff, who all work so hard to give all those who live and visit our home a wonderful experience. Again - thank you so much.

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Review from Malcolm C (Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My catheter was changed by one of the nurses, it was the last person to ever change it. It has been done before by district nurses and staff at the hospitals. They explained to me step by step what they were doing and put me at ease.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you for your kind words, which we have passed onwards to the staff concerned. The staff really do appreciate this very positive feedback - Thank you very much.

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Review from P G (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant and friednly environment with caring and efficient staff.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your feedback, it is very much appreciated. We will be sure to share this lovely feedback with our care teams. Kindest Regards.

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Review from S M (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kendal Care Home did an excellent job of looking after Dad.
The staff were always attentive and went out of their way to help out.
The home itself is very welcoming with staff, always on hand to help out. Dad was well cared for and his needs were well met, it was always reassuring to know he was in
good capable hands. A very well done to all.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, it was a pleasure to look after Dad. We send your family our very best wishes, it was so good to get Dad closer to his family network. Once again, thank you for your great feedback.

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Review from Deirdre S (Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this care home excellent. Staff are very helpful and some go out of their way if you get confused about something that you don't understand. I don't believe how they can keep their patience because some patients are very awkward and moan a lot. They don't know how lucky we are to have such a
nice place and such a lovely place.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we will pass these on to our care teams. It's so lovely to hear that you have had a positive experience in our home. Thank you.

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Review from A B (Niece of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Auntie has been in Kendal Care Home since January 2023. During the 15 months, we have been very pleased with the level of care she has received and lately in her last 3 months the staff have been exceptional, from the cleaners to the managers, they have shown great compassion and the carers are
to be very much admired for all they do. Great team at Kendal.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words. We are privileged and honoured to take care of families loved ones and always strive to deliver outstanding care to all of the lovely people in our care. We share all of these lovely comments and feedback with our staff teams and thank you for sharing your experiences. Many thanks again.

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Review from Robert B (Nephew of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give 20 out of 10, I would give it! The staff were better than excellent. I will be forever in their debt for the care and consideration they gave to my aunt in her last days. A big thanks.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our teams. It was a privilege and pleasure to look after this lovely lady and your family through such a difficult time. Thank you again.

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Review from S C (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last three weeks at the wonderful Kendal Care Home. It was her third care home and was by far the best. We will always be grateful to the truly exceptional staff. The care and compassion shown to Mum during her short stay was just incredible.
The manager, the nursing staff, the receptionists
in fact everyone we encountered was friendly and genuinely caring. What a truly amazing group of people!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your wonderful feedback. We will feed these lovely comments back to our teams in the home, who really do appreciate recognition for their care and compassion in looking after loved ones, and ensuring that your experience as a family is the best it can be. Thank you once again.

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Review from T T (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Kendal Care Home direct from Hospital recovering from a fractured hip operation. As a family, we had been so fortunate to meet the manager when he held the same position at the residential care home where Mum lived at that time. When we needed a nursing placement the choice was so
simple. What a wonderful home the manager and his team have built. The “house” runs like clockwork, the staff are exceptional and the care Mum received was simply outstanding. During 25 years working as a business agent selling care homes, I visited hundreds of homes in the north of England and Kendal Care Home is simply the best I have ever come across. I would urge anyone looking for care to look no further than Kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we were privileged and proud to look after Mum and your family through a very difficult time. We will pass these wonderful words onwards to our nurses and care teams, this lovely feedback encourages us to work harder to provide outstanding care for our residents and families - thank you once again.

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Review from Joanne M (Sister-in-law of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care was available at the perfect time, such a relief to know my sister-in-law was being looked after while I sorted some things to make living at home easier. The home always seems clean and there are always activities going on. All staff are really friendly and approachable, from the manager
to the carers and reception staff.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your kind words, which we will pass on to our care teams. It's so good to hear that your sister-in-law had a lovely experience in our home and great to hear that she is managing living at home now, we are so happy that we have been able to help make this possible. Thank you again for your positive feedback.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Kendal Care Home is calculated as follows: ( (600 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 657 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kendal Care Home is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 57 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 28 Aug 2025

Kendal care home currently has 3 beds available. We would be delighted to show you around our beautiful home.

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Awards / Recognitions (6)

Meet the Team (1)

Graham

Graham Burrell

Job Title: Registered Manager

Joined: 2022

Hi,


My name is Graham and I am the registered manager here at Kendal Care Home. I am a registered nurse and experienced home manager having managed 3 other regulated care homes across the Morecambe Bay area.


A seasoned nurse with a broad experience predominantly in complex dementia nursing, I am a firm believer in delivering holistic person-centred care to all residents in my care, and I am passionate about promoting health & well-being in both residents and staff teams alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kendal Care Home to verify any information. View our terms and conditions. Kendal Care Home has an Enhanced Service - more info.