Stilecroft Residential Home

Visited mum. Room warm, not too hot, not stuffy. Several staff have an update on what mum's mood was like today, without needing to be asked. Bedding clean and fresh. Reassured by office staff that if there's anything mum wants/needs (clothes/equipment) they'll arrange to get it for her.

The service and crew is very good. We have no concerns of problems. Staff care is excellent at all times.

I would like to express my gratitude for the care my wife receives. The staff are exceptional in the way look after her and couldn't ask for anything more. Their kindness, dedication and professionalism are truly commendable. Thank you to all the staff for everything they do for her.

The staff are very nice and friendly. Staff are also extremely helpful with anything I or my wife need, nothing is ever a bother. There is a good selection of food available for my wife to choose from at meals times and a tea trolly available throughout the day

The rooms downstairs are old, dated and uninviting. My mum was only there for 2 weeks, the senior care assistant was the most helpful and the night downstairs night staff would rather be sat looking at their phones than helping residents who are shouting for help. Every time we visited, some of Mum's clothes were missing or there were ones in her wardrobe that didn't belong to her. When we moved Mum to a new place, the manageress didn't even have the courtesy to come out of her office to say goodbye.

Thanks so much for coming and going as we please and for letting us help care for Mam when we can.

My mum was discharged from the hospital after 5 months of rehab following a complex ankle break which left her fully dependent and immobile. The 5 months also saw my dad pass away. The staff have been responsive in helping her adapt to new life in residential care and she decided she would stay. She is beginning to feel more safe and comfortable with most of the staff, the food, her room and the routines but has yet to decide to make use of the activities available. On the whole, I think the staff helped her in settling. Thanks.

Very helpful staff made the visit welcome and went well. The resident was looking well and offered drinks.

My mother got admitted to the home from the hospital for what turned out to be a short stay as she suddenly and sadly passed away start of May 2024. The home knew absolutely nothing about her when she went. We visited my Mum 4 days before her sudden sad passing. She was fast asleep in the conservatory on the sofa. She was extremely cold and extremely confused. We told the staff she had a history of really bad health related to being cold. We had to ask for a blanket. It took until two days before her sudden sad passing when they eventually got her a strange doctor visit who did not do anything. Someone at the home told the hospital my Mum had a DNR which was completely untrue. My Dad who was next of kin had to speak and convince two hospital consultants not to acknowledge what had been told to them. My Mum had numerous important clothes items lost that held extremely special memories for me and my Dad. My partner had to sort my Mum's room, it was just left. We did not have a good experience of the home at all

My dad moved to Stilecroft towards the end of his life. The staff couldn't do enough to make sure he was comfortable and well cared for. They were kind and attentive. My dad was treated with dignity.

Today was the first time I had been inside the home apart from the conservatory. My mother-in-law's room was bright, cheerful and happy, and apart from her hair, looked well cared for. The staff we met today were warm and friendly towards us and her. The home is not purpose-built, and in parts, needs a revamp, but we are happy with the care overall. Sorry, can't comment on activities or value for money.

You must understand due to Covid, access to the home has been very limited, and for the first time in 12-months, not at all. In my opinion, the problems in the home have been caused by poor management, which means the staff have not been supervised properly at a very difficult time due to the pandemic.

She is very happy here and no complaints.

My dad was accepted at Stilecroft at the beginning of the year. We are more than happy with the way Dad is being cared for; it's a lovely home, and all the staff are amazing. Dad always comments on how well he is looked after and has become a more outgoing person while he's in there. The building itself may need a bit of upgrading, but that doesn't affect the care and attention that all the residents are getting. We are so pleased Dad is settled and happy. We're relieved that someone is there for him, as we tried and couldn't take care of him like they do.

I have found the staff very helpful. When I have visited, I have found Dad to be comfortable and clean. So the family are happy with Dad's care. Dad always says he wants his ice cream in a dish, not a cone.

Lovely Building decorated nicely inside, very homely feel to it.

Sadly, he passed away recently but I will always have very fond memories of his last years at Stilecroft Residential Home.

Would recommend to others.