Care Homes Owned by MPS Care Group

I Louise would like to give your care home a big massive praise for all the amazing care given to my grandma Betty and all the family over the last year. Over the last few months we have had a difficult time & the passing of my grandma has been heart breaking but knowing she was in your care made it so much easier. I would also like to thank Norma (deputy manager) & all the directors for allowing all the family to have the wake back at the care home & for making the day run so smoothly, we will be ever grateful & thank you all from the bottom of our hearts. We would also like to thank Kelly (carer) for making the buffet food, it was outstanding & was enjoyed by all

Visited mum. Room warm, not too hot, not stuffy. Several staff have an update on what mum's mood was like today, without needing to be asked. Bedding clean and fresh. Reassured by office staff that if there's anything mum wants/needs (clothes/equipment) they'll arrange to get it for her.

The service and crew is very good. We have no concerns of problems. Staff care is excellent at all times.

I would like to express my gratitude for the care my wife receives. The staff are exceptional in the way look after her and couldn't ask for anything more. Their kindness, dedication and professionalism are truly commendable. Thank you to all the staff for everything they do for her.

The staff are very nice and friendly. Staff are also extremely helpful with anything I or my wife need, nothing is ever a bother. There is a good selection of food available for my wife to choose from at meals times and a tea trolly available throughout the day

The care home has been the best thing that's ever happened to me the staff and full experience of living here is amazing nothing is ever to much the service and care provided is second to none thank you so much for all the help

Our Aunty lived at Rosecroft for 11 years until her passing in April at the age of 83. From the start, the Manager and her team became her precious and deeply loved family. My aunt had severe learning difficulties from birth and required complex care, patience, and compassion. The Rosecroft team provided this unfailingly. I witnessed their dedication not only to my aunt but to all residents. In her final days, they gave her round-the-clock care, treating her with the love and dignity of a close relative.. On the day of her funeral, the Rosecroft family gathered to pay respects, each placing a rose on her coffin. Carers and managers also attended the service and supported its planning. As a health professional, I deeply respect such genuine human care. Rosecroft is not just a care home, but a special place with extraordinary people. Thank you to the managers and the entire team for being my aunt's dear family.

The rooms downstairs are old, dated and uninviting. My mum was only there for 2 weeks, the senior care assistant was the most helpful and the night downstairs night staff would rather be sat looking at their phones than helping residents who are shouting for help. Every time we visited, some of Mum's clothes were missing or there were ones in her wardrobe that didn't belong to her. When we moved Mum to a new place, the manageress didn't even have the courtesy to come out of her office to say goodbye.

Thanks so much for coming and going as we please and for letting us help care for Mam when we can.

My mum was discharged from the hospital after 5 months of rehab following a complex ankle break which left her fully dependent and immobile. The 5 months also saw my dad pass away. The staff have been responsive in helping her adapt to new life in residential care and she decided she would stay. She is beginning to feel more safe and comfortable with most of the staff, the food, her room and the routines but has yet to decide to make use of the activities available. On the whole, I think the staff helped her in settling. Thanks.

Overall this place is amazing!

Very helpful staff made the visit welcome and went well. The resident was looking well and offered drinks.

My husband has complex needs and is well cared for at Highfields.

My mother got admitted to the home from the hospital for what turned out to be a short stay as she suddenly and sadly passed away start of May 2024. The home knew absolutely nothing about her when she went. We visited my Mum 4 days before her sudden sad passing. She was fast asleep in the conservatory on the sofa. She was extremely cold and extremely confused. We told the staff she had a history of really bad health related to being cold. We had to ask for a blanket. It took until two days before her sudden sad passing when they eventually got her a strange doctor visit who did not do anything. Someone at the home told the hospital my Mum had a DNR which was completely untrue. My Dad who was next of kin had to speak and convince two hospital consultants not to acknowledge what had been told to them. My Mum had numerous important clothes items lost that held extremely special memories for me and my Dad. My partner had to sort my Mum's room, it was just left. We did not have a good experience of the home at all

The staff made me feel very welcome on arrival. They also made my family very welcome, both on arrival and when they visited. The home was very clean and tidy and I would recommend this home to others.

Mam who is 94, is very happy there and is well looked after. All the staff are friendly, there always seems to be plenty going on. Dad was also happy there until he died at 96, they cared for him until the end.

In the short time my mother has been here I have noticed such a difference. She is calm, always involved in activities, not left in her room on her own. Staff very welcoming and kind.

My mum has mixed dementia. Since being in Highfield, she has become very settled. The staff are amazing. They treat my mum with a lot of care and love. The home has a lovely, friendly atmosphere, and the staff go above and beyond. My mum has been in three homes, and this is by far the best one. I would recommend Highfields to anybody. The home is my mum's home, and the staff are family. Communication is excellent, and I know my mum is being cared for and is safe. Well done guys! The activities are excellent too!

What can I say, the staff and management are fantastic, they treat my mum with such care and understanding and she wants for nothing even if when she wakes up early hours wanting toast and a cuppa they do it. After experiencing two bad care homes, my only regret is that I didn't choose this place to start with, once again thank you for the amazing care you give Mum and I can finally relax knowing she's safe.

During dads short stay he was treated without respect and dignity he was left to waste away. Not meeting his nutritional needs, not providing regular fluids, mobility needs or providing a basic standard of hygiene. He sustained injuries which were extremely distressing. We raised our concerns to the manager whose reply was ‘you can move him if you’re not happy’ rather than addressing our concerns and reassuring us as a family, a very distressing time for both my dad and his family members. Carers were unprofessional in their communication using inappropriate language and extremely insensitive speech. If I could leave negative stars I would as a dog would not have been allowed to suffer the way my dad did. This is an honest review based on eye witnessing and personal experiences. This organisation seriously needs investigating to prevent unnecessary suffering of vulnerable people.