Care Homes Owned by MPS Care Group

this unfailingly. I witnessed their dedication not only to my aunt but to all residents. In her final days, they gave her round-the-clock care, treating her with the love and dignity of a close relative.. On the day of her funeral, the Rosecroft family gathered to pay respects, each placing a rose on her coffin. Carers and managers also attended the service and supported its planning. As a health professional, I deeply respect such genuine human care. Rosecroft is not just a care home, but a special place with extraordinary people. Thank you to the managers and the entire team for being my aunt's dear family.

clothes were missing or there were ones in her wardrobe that didn't belong to her. When we moved Mum to a new place, the manageress didn't even have the courtesy to come out of her office to say goodbye.

and the the food looks great. Lots of activities on offer.
We can visit anytime (meal times are protected). Mam's room is nice and warm.
Staff are down to earth and approachable and do a fantastic job.
If we have any concerns we can ring and speak to someone.
Not an easy job to care for someone with dementia, certainly takes a special kind of person.
Thanks so much for coming and going as we please and for letting us help care for Mam when we can.

is beginning to feel more safe and comfortable with most of the staff, the food, her room and the routines but has yet to decide to make use of the activities available. On the whole, I think the staff helped her in settling. Thanks.

on the sofa. She was extremely cold and extremely confused. We told the staff she had a history of really bad health related to being cold. We had to ask for a blanket. It took until two days before her sudden sad passing when they eventually got her a strange doctor visit who did not do anything. Someone at the home told the hospital my Mum had a DNR which was completely untrue. My Dad who was next of kin had to speak and convince two hospital consultants not to acknowledge what had been told to them. My Mum had numerous important clothes items lost that held extremely special memories for me and my Dad. My partner had to sort my Mum's room, it was just left. We did not have a good experience of the home at all

this home to others.

recommend Highfields to anybody. The home is my mum's home, and the staff are family. Communication is excellent, and I know my mum is being cared for and is safe. Well done guys! The activities are excellent too!

start with, once again thank you for the amazing care you give Mum and I can finally relax knowing she's safe.

manager whose reply was ‘you can move him if you’re not happy’ rather than addressing our concerns and reassuring us as a family, a very distressing time for both my dad and his family members. Carers were unprofessional in their communication using inappropriate language and extremely insensitive speech. If I could leave negative stars I would as a dog would not have been allowed to suffer the way my dad did. This is an honest review based on eye witnessing and personal experiences. This organisation seriously needs investigating to prevent unnecessary suffering of vulnerable people.

with him on the floor just to get him dressed, an activity some staff members even found amusing laughing at my poor dad's plight. These are just a few of the numerous failings that I witnessed during visits. I dare not think about what other atrocities occurred the rest of the time. He was simply left to die. If you care about your loved ones please don't send them here. Concerns were raised with the unempathetic manager who knows she is running a sinking ship. This place needs to be shut down.

We would recommend St Andrew's to anyone thinking of a peaceful, friendly, caring home.

needs and working together as a team, I am looking forward to knowing all the staff, and we can all work together.