Only the locations & reviews in Cumbria for MPS Care Group are showing below.
View the details of all 4 locations (with 58 reviews) owned by MPS Care Group
51 Stainburn Road, Workington CA14 1SS
Westfield Drive, Workington CA14 5AZ
MPS Care Group has a Group Review Score of 7.8 (7.824) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MPS Care Group must have a Review Score.
Hi Marie, If I can remember rightly I finished work early on New Year's Eve and I'm sorry I did not get the chance to say goodbye. I'm pleased you felt the senior was helpful, this is good to feedback. Staff being on phones can be misunderstood, staff use handheld devices (mobiles) to document care given. I can only apologise if you have not understood this, it can look like they are on mobile phones. With regards to your mother's clothes, we do suggest for new residents that family ensure that their names are on the clothes to prevent situations like this from happening. If you are missing any clothes please let me know and I will speak to the laundry department. We are currently working on updating the home and have recently had designers in to plan the new design, starting with the bottom unit, this is to ensure the home is welcoming to all residents and visitors. Thank you for your review and if you require further correspondence, please contact Stilecroft Residential Home.
Good Afternoon, firstly I'd like to extend my condolences to you and your family in such a difficult time. I am aware of your Mother's difficult admission to Stilecroft, however, I am concerned in relation to the issues raised in your review which the home nor provider are aware of. It would be highly appreciated if you can please make contact with me either via Telephone on 01773 546736 or via email on operations@mpscare.co.uk so I can investigate this matter further.
Thank you for your feedback - it is very much appreciated and will be shared with the management and staff.
Thank you for your feedback - it is very much appreciated and will be shared with the management and staff.
Thank you for providing feedback, and your comments have been noted. The home has gone through a period of transition and continues to make progress, with a newly appointed manager to lead the dedicated team at the home.
Thank you for your feedback - it is very much appreciated.
Thank you for your feedback - it is very much appreciated.
Thank you for your feedback - it is very much appreciated.
Thank you for your review, it is very much appreciated.
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