Stobars Hall

Kirkby Stephen CA17 4HD
Review Us
9.1 29 Reviews
  • Stobars Hall, Kirkby Stephen
Stobars Hall is located in the market town of Kirkby Stephen. The home is located in fourteen acres of woodland and has gardens that overlook the Eden Valley.

The home has been developed to provide care for residents that can be tailored to meet their individual needs, while still allowing them to remain as independent as possible, with the added benefits of privacy and freedom.

Stobars Hall has light and airy bedrooms that are tastefully decorated and views of the gardens and local countryside.

Residents have access to a range of lounges where they can participate in leisure activities or sit and enjoy the peace and quiet. The dining room provides residents with space to enjoy nutritionally balanced meals, and the team caters for special dietary requirements.

Stobars Hall offers residents maximum independence to allow them to lead fulfilled lives, while staff can provide emotional and physical support to those who need it.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1495
  • Self-Funded Residential Dementia Care: £1495 – £1495

These prices are only a guideline, please contact Stobars Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • George Barr (Manager)

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors welcomed and can be accommodated throughout the day. The home do ask visitors to respect meal service to ensure Residents are not distracted from eating.

Parking

  • There is plenty of free parking on site.

Stobars Hall Reviews (29)

9.1

Stobars Hall has a Review Score of 9.1 (9.137) out of 10, based on 8 reviews in the last 2 years.
Over all time Stobars Hall has 29 reviews.

Overall Experience
  • 19
  • 8
  • 1
  • 1
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Date Published
  • 29
  • 2
  • 5
  • 8
  • 21
Reviewer Connection to Stobars Hall
  • 11
  • 6
  • 4
  • 2
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  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from J B (Cousin of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been a resident at Stobars Hall since late last year, and I have visited him on a regular basis in that time. I have found the staff very caring of him, and he has been happy with his treatment and his meals. I have seen him today outside, and everything was done correctly. He has a wonderful
room with good views out of both windows. I have always been made most welcome.
Reply from Tony Carlin, Registered Manager at Stobars Hall

Thank you for your review, and I am really pleased to hear of your positive experience when visiting Stobars Hall. We always strive to make things as homely and welcoming for all our residents and visitors alike, and I appreciate all feedback to help us carry on reflecting on how we do this.

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Review from P D (Wife of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home and grounds are well kept, and the surrounding is in lovely countryside. The new manager has improved the home to a very good standard. The staff are very kind and helpful; it is in a very happy environment. My husband is very happy and is cared for very well.
Reply from Tony Carlin, Manager at Stobars Hall

Thank you so much for this review. It is good to know you feel satisfied with your husband's care and feel that he is happy. This is important feedback for all the team - all feedback helps us monitor how we are performing this very important role and how we are managing the trust you place in us.

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Review from Amanda D-C (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Stobars Hall for the last 5-years and has always been looked after to the highest standards l could wish for. During the lockdown, I have been unable to visit my mother but Stobars staff have constantly kept me updated on how she is and nothing is ever any trouble to
them. I can not thank them or recommend them enough. Thank you you are all exceptional people that have a special place in my heart for all the love and attention you give all your residence.
Reply from Tony Carlin, Manager at Stobars Hall

Thank you for your review, Amanda, this is of great use to us in continually monitoring the service we deliver and how can constantly strive to improve. I am glad you feel supported and comfortable with your mum's care, and that communication is what you want.

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Review from W S (Partner of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been to five care homes, this is by far the best. One of the previous homes rated excellent.
Reply from Tony Carlin, Manager at Stobars Hall

Thank you so much for this review - all feedback is very valuable to us, and this positive endorsement gives a great boost to our team who try to go above and beyond for all our residents.

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Review from M C (Son of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has resided at Stobars Hall since April 2020. She seems happy, content and settled. She really enjoys the food. She gets excellent support from her carers. Very happy that my mother is in Stobars Hall.
Reply from Tony Carlin, Registered Manager at Stobars Hall

Thank you for this, your mum is an absolute pleasure to look after and we are so pleased you are happy with her care. We are always seeking to improve how we work and how we support our residents, and we will always gratefully receive feedback.

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Review from Jill T (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Stobars team under the leadership of the new manager and deputy manager have done an amazing job. Each and every one of the team carers go above and beyond to keep the residents safe and well in the current health crisis. The food is all homemade. The laundry is done on-site. We as a family cannot
thank them all enough.
Go team Stobars, you're all truly amazing.
Reply from Tony Carlin, Manager at Stobars Hall

Hi Jill
Thank you so much for the feedback, this is much appreciated. Your comments are very valuable to us and help us highlight areas we feel we still need to strengthen in (something we will always seek to do) and we really encourage friends and relatives of our residents to offer their feedback to us. We love the family we have here at Stobars and all our residents and relatives are a huge part of that family. Your kind words also play such an important role in showing our dedicated team that their efforts are noticed and appreciated, especially at this very strange and difficult time.
Many thanks, Home Manager

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Review from M T (Daughter of Resident) assisted by family/friend published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring environment with a homely atmosphere, management and staff very caring and always available to talk to about any concerns.
Reply from Jamie MacArthur, Director at Stobars Hall

Thank you for taking the time to give an honest review. All of us greatly appreciate the feedback.

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Review from Ronnie H (Friend of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My opinion of this care provider is that my friend has been fortunate to be accepted as a service user here. Management and staff treat all service users with dignity and understanding and respond to requests for attention promptly when possible. Rooms that I have seen are always clean and pleasant
as are lounges. Food and drink excellent and on time. Activities are frequent, varied and interesting.
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Review from Joan B (Wife of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been wonderful. The manager and head of care and staff are first class.
Reply from Jamie MacArthur, Director at Stobars Hall

Many thanks for your kind words on behalf of the team.

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Current Review Score: 9.1 (9.137)

Overview of Review Score

The Review Score of 9.1 (9.137) out of 10 for Stobars Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.516 for Stobars Hall is calculated as follows: ( (62 Excellents x 5) + (19 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 93 Ratings = 4.516
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.621 Points relating to the number of positive Reviews for Stobars Hall is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jamie MacArthur

Job Title: Director

We have a simple ethos of care, and that is, we expect all in our employ to look after and care for others as we ourselves would expect to be cared for and we will not accept anything less.

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