Durham House

Mains Park Road, Chester le Street DH3 3PU
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8.1 1 Review
  • Durham House, Chester le Street
Durham House is a residential care home for adults over 65 years of age. They specialise is general residential care along with dementia residential care and are able to provide both long term care along with short term respite care. Durham House is part of the Premier Care Homes group, which is a local family ran business, and provides care in a beautiful setting with a host of period features, all located within walking distance of the Town Centre of Chester le Street.

Durham House is located within a few minutes walk of the main Front Street of Chester le Street with its many shops, banks, post office, churches, library and cafe's while also being close to the the Old Cricket Ground and many beautiful park areas.

The Home has a well established Management and staff team which includes an activities team who are there to help residents achieve their social and wellbeing goals. The Home also provides a hairdressing service and has links with local chiropody, dental and optician services.

Durham House has 31 bedrooms with many bedrooms being equipped with ensuite facilities and some bedrooms being able to accommodate double occupancy of residents, if needed. The Home is also equipped with multiple lounge areas, a welcoming dining room, assisted bathrooms and shower rooms and a bright and airy conservatory. Residents are able to personalise their bedrooms to make them more homely.

Mealtimes are an important part of the day at Durham House and they offer a varied and seasonal menu with all meals being home cooked to ensure they are nutritious, well presented and most importantly appetising.

Durham House are keen to ensure they remain a focal point of the local area where residents can remain involved in the local community. The staff and activities teams will support residents to maintain links with local churches, schools, shops and much more.
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Care Provided by Durham House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1055
  • Self-Funded Residential Dementia Care: from £1102
  • RESPITE Self-Funded Residential Care: from £1102
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Durham House are focused on helping families understand the complex issue of fees. The Home Manager will be more than happy to provide support and assistance to families if needed. The Manager is also able to identify any areas of charges which are not included in the base fee.

The price(s) shown are provided by the care home. Contact Durham House for full pricing details and T&Cs.

Contact Durham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Durham House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tina Ayton (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000
  • Number of floors: 2

Room Information

  • Single Rooms (31)

Visiting

  • Durham House are happy to embrace visitors as part of their community. Durham House do not have any restrictions on visiting times for those families wishing to visit their loved ones. Durham House understand how important it is for residents to receive visitors and as such they will do as much as they are able to support meaningful visits.
    For any care enquiry, Durham House would be happy to provide a tour of their Home without appointment. This tour would provide a basic view of the Home and their facilities.
    For a more in-depth tour, families are guided to make contact with the Home Manager, who can schedule a suitable time for a visit and will be able to discuss Home availability, fees and much more.

Parking

  • Durham House has their own private car park where visitors can park within the Homes grounds without charge. Parking is available at the front of the Home and the Home is then accessed via a wheelchair friendly access route.

Durham House Reviews (1)

8.1

Durham House has a Review Score of 8.1 (8.078) out of 10, based on 1 reviews in the last 2 years.
Over all time Durham House has 1 review.

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Review from H M (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Durham House is a really lovely care home. Dad has now been in Durham House for 1.5 years and is really settled, comfortable and happy there. From day 1 the staff have been absolutely amazing and are very friendly, caring, helpful and supportive. They are fantastic with Dad and with us.
Durham House
are very flexible with visiting your loved one and are supportive with whatever works with you.
They have an excellent activities coordinator who does lots of great activities to engage the residents.
The home is clean and frequently decorated for different celebrations and seasons.
One of the first things we noticed when we moved Dad in was how lovely the atmosphere is in Durham House. It feels a very cheerful, relaxed, positive and a love filled place to be.
Reply from Tina, Home Manager at Durham HouseThank you so much for leaving such an amazing review for Durham House Care Home. Your lovely feedback and positive comments about the home and our team mean such a lot to us. We are so pleased to know that you are happy with how your dad is cared for in Durham House and how our special team of staff make such a difference to his life. Thank you for trusting us with your dad's care and for being part of our special family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.078)

Overview of Review Score

The Review Score of 8.1 (8.078) out of 10 for Durham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Durham House is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.161 Points relating to the number of positive Reviews for Durham House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 1 Positive Reviews ÷ 6.2 = 0.161
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Tina Ayton

Job Title: Manager

Tina is the manager of Durham House.

Frequently Asked Questions about Durham House

What types of Care is Durham House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Durham House have?

There are 31 Single Rooms.

What are the Facilities & Services at Durham House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Durham House to the centre of Chester le Street?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Durham House to verify any information. View our terms and conditions. Durham House has an Enhanced Service - more info.