Rose Lodge Care Home

Carers Way, Cobblers Lane, Newton Aycliffe DL5 4SE

Rose Lodge Care Home, Newton Aycliffe, Durham
Rose Lodge Care Home, Newton Aycliffe, Durham
Rose Lodge Care Home, Newton Aycliffe, Durham

Rose Lodge is a purpose built care home. It was opened by Cherie Blair in 2003 and specialises in residential, dementia and respite care.

Ensuite bathroom facilities are offered in the bedrooms, while spacious lounge and dining areas in addition to gardens and patio, provide further space to relax and socialise. The onsite café and bar area are great places for socialising with friends and family, and the home also opened a dementia-friendly coffee shop in 2016.

The Rose Lodge care team delivers a person-centred programme of care, aiming to provide a homely, warm atmosphere for the residents and their loved ones.

Rose Lodge's full-time activities coordinator provides residents with an extensive programme of activities, entertainment and events. Its central location, regular coffee mornings and luncheon clubs, and charity fundraising events means the home enjoys strong community links.

A copy of the home's brochure is available to view by following the link above and a hard copy is available on request.

Group: Countrywide Care Homes Ltd

Person in charge: Nicola Wheatley (Care Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors are welcome at any time.

Parking:

Ample parking is available to the front of the home.

Latest Care Quality Commission* Report on Rose Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 11 Dec 2017

En-suite bedrooms available, suitable for those who require residential or dementia residential care. Contact us today for further details. Rose Lodge has an open door policy and you are welcome to visit anytime, no appointment is required.

Reviews

9.6 Rose Lodge Care Home has a Review Score of 9.6 (9.573)

The Review Score of 9.6 (maximum of 10) for Rose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Rose Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.573 for Rose Lodge Care Home is calculated as follows: ( (159 Excellents x 5) + (93 Goods x 4) + (7 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rose Lodge Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rose Lodge Care Home?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rose Lodge Care Home

  • Daughter of Resident/Service User
    8
  • Granddaughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Very caring staff led by a very hands-on manager. Admin staff are also very caring and hard working.

My mother-in-law receives tender loving care and is made to feel comfortable and loved. Food is excellent.

We are very happy to have my mother-in-law as a resident.

How likely would you be to recommend Rose Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Lodge has exceeded our expectation. My mother was far from keen to move into care, and was made more than apprehensive about making the move. However, having made the move she is very happy in her life. So much so, she wants to stay at Rose Lodge 'until the end of her days'.

The home is bright and cheerful. The staff are all exceptional and go all out to make the residents comfortable.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home great staff who are more than helpful :) and always on hand. I would recommend this home to anyone with relatives needing any care. All of the residents are well looked after and catered for, even with activities to keep them active. Well done staff at Rose Lodge :)

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cleanliness of Rose Lodge Care Home is second to none, immaculate all of the staff from care's, cleaners and laundry workers are fantastic. Nothing is a problem to them, they're always happy and friendly and you can see they all love each of the residents. The food is beautiful and portions are more than adequate.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On my visits I found this home Rose Lodge to have a warm and friendly feel. The staff and residents seem so relaxed in a homely atmosphere. I find it important that the residents who are more able, are, and should be provided with simple but various interesting versatilities and a little more exercise so they enjoy each day - more outings too.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Nicola Wheatley, Home Manager at Rose Lodge Care Home responded to this review on 21 Apr 2017:

Thank you for your comments. We are very glad that you enjoy your visits to our home. We too believe it is important to incorporate regular exercise and outings as part of our Activities programme. We hold exercise classes with a visiting personal trainer every 2 weeks and our residents are invited to attend an outing to a local monthly lunch club as well as clubs at the neighbouring PCP centre. Recently we have also been attending Spennymoor Leisure Centre’s Dementia-friendly swimming sessions which take place every month. Over the colder winter months our residents tend to prefer more indoor activities but as the warmer weather approaches, we will be arranging more outings and walks. If you’d like more information on the activities programme or have any suggestions then please feel free to speak to me or one of our Activities Coordinators.

Our mother moved into Rose Lodge on a temporary emergency placement.
We had made some informal enquiries with a view to taking mother to look around, however, events overtook us.
We were impressed by the level of personal contact from our enquiry and the fact that we were told just to pop in and no need for an appointment to look around.
Upon admission my mother (and us) were made very welcome, nothing was rushed and her room had been beautifully prepared with fresh flowers, chocolates and a welcome card.
The staff were professional and reassuring.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband had a short stay in Rose Lodge January 11th until 14th Jan to enable me to have respite, he was made very welcome and even though he was a bit of a trial the staff managed him very well, 10/10. I wouldn't be afraid to leave him again.

How likely would you be to recommend Rose Lodge Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care my mother-in-law has received so far has been excellent. The home is very comfortable and the food is very good and the staff are very caring and thoughtful towards her.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Still early days but so far very impressed with the home. Very comfortable, homely environment, staff are exceptionally lovely- nothing is too much trouble. Food lovely, very much high-quality home cooking.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a wonderful family friendly home. My mum is supported and cared for every day. The home encourages families to visit as often as they like and get involved with anything that is going on in the home. Staff are all lovely and friendly. The manager is very friendly and approachable. Very friendly atmosphere.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My grandmother is very well looked after and loves living at Rose Lodge.
Family are always made to feel welcome, true home from home.
Book my bed.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very kind and caring. Mam was given excellent personalised care tailored to her specific needs. It was such a relief for myself and my brother to know that Mam had settled well and was so well cared for. Like home from home.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Granny is comfortable and cared for. The staff make family members feel welcome and are always friendly no matter how hectic their day maybe.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother-in-law is happy and well cared for in a safe environment.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was very unwell when she first went to Rose Lodge but over the last two months with the love and great care that all staff have given her she is now almost back to her old self. Rose Lodge has a very warm caring almost family like feeling as soon as you walk through the doors. I would not hesitate to recommend this home to anyone as I leave each time after visiting. I am happy in the knowledge my mother is in very good hands.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The manager is confident, capable and supports the staff who are respected and valued. The home focusses on relationships and people and provides a community of people. The home is clean and tidy and lived in and is a welcoming place to visit. Visiting has no restrictions. Relatives can converse openly with staff and be confident of their support. All staff are caring and supportive.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum being taken into the care home was a very traumatic experience for mum and her sons and daughters. Rose Lodge staff were very emphatic, supportive, helpful and reassuring. Mums family feel confident that the staff and management are fully committed to mums care and welfare. I personally feel the ethos of the staff is genuine and caring. As a family we feel that nothing is a trouble to the staff. The whole environment at Rose Lodge is welcoming, friendly and supportive. The home is spotless, food and drinks are of good quality. We feel mum is safe and well cared for, her health has improved a great deal. Thank you to the management and wonderful staff at Rose Lodge on behalf of mum and family.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My Mam has settled well in Rose Lodge Care Home and gets on very well with all the care staff. She is well looked after and I am kept fully informed at all times. Staff are respectful, caring and always helpful. My only concern is that the care home has been unable to appoint an activities co-ordinator for nearly 12 months now. It is important that one is appointed soon as residence enjoy doing different activities.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Nicola Wheatley, Home Manager at Rose Lodge Care Home responded to this review on 25 Feb 2016:

Thank you for your comments on Rose Lodge. We would like to address your concerns regarding the Activities Coordinator vacancy. There were 7 months, from the end of June 2015 until February 2016, without a full time Activities Coordinator in post. During the time there was a part-time Activities Coordinator from a sister care home who visited regularly for activities with residents, as well as planning activities and entertainment for when she was not on site.

The role of Activities Coordinator is an important one and we need to be careful that the right person is chosen. Passion, enthusiasm and an innovative approach to providing meaningful activities, entertainment and events for our residents are a prerequisite.

We are delighted to say that as of 15th February 2016 we appointed a full time Activities Coordinator, who is working alongside the residents and relatives to continue, as well as develop, the activities programme in Rose Lodge.

The manager and staff are very open, caring, polite and will do anything possible to help you. When I visit my wife and ask questions they are always willing and helpful in giving me answers to any problems that may arise.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been a resident at Rose Lodge. He has Alzheimer's. I have visited on hundreds of occasions over the last two years and I think that the care home is lovely. The staff are so friendly and professional. They treat the residents and guests with dignity and respect. In my fathers case, they always seem to have time to talk with him, give him a reassuring hug or make him a cup of tea. They shower him, despite his reluctance (his personal hygiene standards dropped before he moved to Rose Lodge) and they keep him safe and comfortable. The cleaning and laundry service around the home is great and the food looks nice. Overall, there is a lovely, welcoming atmosphere at Rose Lodge. Thanks to the staff, who, in my opinion are fantastic people.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother is well looked after. She has settled in very well. The staff are all very polite to my mother and myself.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very satisfied with the way I'm looked after. Everybody is kind, I feel very safe.

How likely would you be to recommend Rose Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

June 2017

Home of the Year 2017

Recipient: Rose Lodge Care Home

Date: Thursday 22 Jun 2017

more details

April 2017

February 2016

December 2014

February 2014

Job Vacancies

Staff Profiles

Nicola

Nicola Wheatley

Job Title: Home Manager

Joined: 2014

Description:

Nicola Wheatley has been a valued member of the Rose Lodge team for over seven years, having initially started as a part time Care Assistant before being promoted to Senior Carer and then Deputy Manager before taking over the Care Manager role.

Nicola has over 15 years experience in the Care Sector and has lived in Aycliffe for 20 years after moving to the area at the age of 13.

She said, "Rose Lodge is like a second home to me and I am looking forward to continuing to build on its excellent reputation for providing high quality care and building strong relationships with our local community. ”

The home adopts an open door policy and Nicola invites anyone wishing to visit the home or speak with her to call in at any time

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rose Lodge Care Home