Rose Lodge Care Home

A recent high turnover of staff and use of agency workers has impacted on moral knowing residents and nursing staff. Agency staff have not always seemed to be aware of procedures and individual needs of residents. I had to raise issues that my resident was being dressed in thick jumpers and trousers during very high temperatures on several occasions. I was requested to remove winter clothing temporarily to avoid this. Activities have become greatly reduced and sometimes nonexistent, which I hope can be resolved as this is the highlight of my resident's day. My resident is often short of incontinence aids and we are chasing these for him. I was told by the manager he can only have 4 per day. He has not been reassessed in over a year. Plans and yearly revisits would be helpful and good for sharing information in. Staff care well for him and he enjoys socialising with them when he can.

Please, please find a solution to this problem soon

After going through an unsettled period, when the new manager was brought in, many care staff left the home, and the manager had to rely on a lot of agency staff. Since then, new staff have been appointed and training and procedures have been much improved. The home is now staffed by committed, loyal 'orginal' carers and newly appointed staff members who are settling in well. The manager is very approachable and encourages relatives to report any concerns they may have about the care their loved one receives, and then acts to address those concerns. My mam is happy and settled living in the home

My mother has been at rose lodge for several years now and suffers with dementia. I am so grateful for everything the staff do seeing my mother smiling laughing and singing and being happy means so much she is always doing activities organised by the home and staff are always friendly.

I would not hesitate to recommend Rose Lodge to anyone who is at that age where their wellbeing becomes massively important and labour intense ,the staff at Rose Lodge are hard working and caring people and are very approachable to talk to .

My mam couldn't be in a better care home we can leave her knowing that she is being well cared for she is happy and I wouldn't like to think she was anywhere else. The carers are good and understand my Mams needs and she is happy which is the main thing.

The staff and carers were absolutely first class. They cared for me totally. The became friends as well as carers. Without these people I would not be where I am today. Waiting to move into my own apartment and being in the best of health. I will always be grateful to them and remember them.

My Mam receives excellent care and attention from the staff at the Care Home. She has all her meals specially made as she has a swallowing problem. This has enabled her to receive the nutrition she needs and has brought to an end her constant sickness when eating. I attribute this improvement to the vigilance of the staff whoo organised her a Hospital investigation. I had been unable to achieve this for her through her previous GP when she was living at home. As a result of this, she has galined weight and is much stronger than when she first moved in to Care. She can walk with the aid of the Zimmer frame

The level of personal attention and professionalism gave us great peace of mind. We're grateful for the compassionate care provided by the Rose Lodge team during this time.

My mother has stayed at Rose Lodge for respite. She was very happy when we visited as she was not on her own. My family were very impressed at how friendly the staff were. The home is very clean, with plenty of activities. The manager was very helpful to us. As a family, we felt Mam was safe at Rose Lodge.

When I visited Mam in Rose Lodge she was very happy and comfortable staff were helpful and kind Mam's room was very nice and clean I was happy with Mam's care there, all the facilities were excellent.

My mam has been here for the past couple of weeks recovering from illness. She is going home tomorrow, but her stay here has been lovely. All the staff are ultra friendly and approachable. Her room was spacious and cosy. They have a lovely dining room laid out like a restaurant and she even got a daily cooked breakfast. There were also plenty of activities for residents. I can honestly say this place is really good and definitely recommend it. Thank you to everyone for taking good care of my mam.

Very pleased with all aspects of care at Rose Lodge Newton Aycliffe. The staff are all very kind and patient with a good sprinkle of humour thrown in to lift spirits when required. Mum particularly enjoyed the activities, with music and movement and the singer who visited amongst her favourites. Food choices are excellent and the endless cups of coffee/beverages are all very much appreciated. Would definitely recommend Rose Lodge to anyone looking for a caring, homely environment for their loved ones.

All staff at the care home are extremely professional, friendly and approachable. Their care and attention to my father's needs is excellent. Relationships between staff and residents are wonderful, creating a family feel to the home. My father has grown in strength and happiness due to the team of people around him. A five star home! Thank you.

Staff try very hard to make residents feel at home from home. Always friendly to visiting families too. Will do anything for us. Excellent food and drinks, regularly throughout the day and evening. Brilliant activities and entertainment which is so important to keep resident's minds active as much as possible. The family feel so lucky to have Mam here. Thank you to the management and all the staff.

My mam has been a resident of Rose Lodge for just over a year. I cannot fault the staff's commitment to their residents. No home is perfect, but the carers work extremely hard. They are pleasant and caring. My mam is coming to the end of her life, but these girls have made her remaining time with us enjoyable. She has flourished under their excellent care.

This care home is very welcoming to the residents. I partially love the range of activities that they have on. My aunt loves engaging in the activities, especially when the care home gets singers in, as she feels like she is the performance. She also enjoys playing bingo or dominoes. The staff are very supportive, and I am glad that my aunt is well cared for.

She loves the weekly bingo and armchair exercises! Thank you for looking after her so well and giving her opportunities to engage in some of her hobbies!

My father-in-law has lived there for over a year now. He loves it there; he has made friends and loves the activities and entertainment. He loves mealtimes sitting around the dining table chatting with other residents. Rose Lodge has a lovely and friendly atmosphere, and the staff are lovely to him. He is very happy there, and that's all I could ask for.

My mother has been a resident at Rose Lodge for two years now and the support and kindness shown to my mother and myself has been outstanding my mother has gained weight and made friends since coming to Rose Lodge and enjoys all meals prepared for her and joining in all activities. Placing my mother into a care home was a difficult time for me but the staff at Rose Lodge have all been supportive and I can not thank them enough.