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Rose Lodge Care Home

Carers Way, Cobblers Lane, Newton Aycliffe, Durham DL5 4SE
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Staff showed genuine care in their interactions, making it feel more like a home than a facility.S S(Daughter-in-law of Resident/Service User)
Rose Lodge Care Home, Newton Aycliffe
I would not hesitate to recommend Rose Lodge to anyoneS L(Daughter of Resident/Service User)
Rose Lodge Care Home, Newton Aycliffe
A five star home!J G(Daughter of Resident/Service User)
Rose Lodge Care Home, Newton Aycliffe

Welcome to Rose Lodge.

Rose Lodge is a purpose-built care home built in 2003 and then extended in 2004 to incorporate its specialised Dementia unit. Located in Cobblers Lane the home is located less than 2 miles from Newton Aycliffe Town Centre with 7 Sapphire bus stop on Burnhill Way and number 17 bus on Burn Lane.

The home is divided into four units, spread over two floors with the Lincoln and...  

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Care Provided by Rose Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,485N/A
Residential Dementia CareFrom £1,585N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Rose Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sara Louise English (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2006
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (54)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking is available to the front of the home.

Rose Lodge Care Home Reviews (67)

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9.4

Rose Lodge Care Home has a Review Score of 9.4 (9.444) out of 10, based on 12 reviews in the last 2 years. Over all time Rose Lodge Care Home has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from J B (Son-in-law of Resident) published on 7 February 2023 Submitted via Website
Overall Experience

My mother-in-law went to Rose Lodge two years ago and the care she has received has been amazing. I have not seen my mother-in-law look as healthy as she does and she is so happy in her surroundings, I know this is due to the care and support given by the staff and management at the home. I know my wife is now able to settle at night knowing her mother is safe and well cared for.

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Review from S H (Daughter of Resident) published on 13 January 2023 Submitted via Website
Overall Experience

Please please do not use this home. This is the most awful place. Understaffed, staff under pressure, and not the slightest hint of joy here. Any good reviews must be old reviews. Do your research. If you love your family member and they have dementia please take them elsewhere.

Reply from Kerri Smith, RM at Rose Lodge Care Home

Thank you for taking the time to leave us a review. We are very sorry to read that your experience of Rose Lodge was not as we would have expected. We strive to ensure that the needs of all the people living with us are met, and our team work hard to care for people as they would a family member....  

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Review from L C (Daughter-in-law of Resident) published on 13 January 2023 Submitted via Website
Overall Experience

Rose Lodge is a clean and modern care home. The staff I engaged with on visits were pleasant and helpful when approached. My mother-in-law was placed in Rose Lodge temporarily. However, my experience of visiting my mother-in-law in the home was not a good one. She has mild to moderate dementia symptoms, which manifests as confusion and no perception of time. She was placed on a floor with patients who displayed more severe dementia symptoms. This made her very uncomfortable and miserable (unfortunately, we were unable to move floors). On observation, some of the residents were not very clean and were walking around the corridors in badly soiled clothes. On one occasion a resident was banging on the door to be let out as I was trying to leave, no staff came to her aid. These are just a couple of examples. Whilst I appreciate that the staff have a difficult and demanding job, the residents are someone's family and therefore should be treated with care and respect at all times.

Reply from Kerri Smith, RM at Rose Lodge Care Home

Thank you for taking the time to leave us a review. We are very sorry to read that your experience of Rose Lodge was not as we would have expected. We strive to ensure that the needs of all the people living with us are met, and our team work hard to care for people as they would a family member....  

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Review from Tracy H (Niece of Resident) published on 12 December 2022 Submitted via Website
Overall Experience

I found this care home perfect for my aunt who has advanced dementia. Her meals were given to her already cut up to make eating much easier for her. Her care is person-centred. The activities she enjoyed were offered on a daily basis, her favourite will always be armchair exercises. We are so pleased with the care home.

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Review from Paul B (Son of Resident) published on 6 October 2021 Submitted via Postal Card
Overall Experience

The staff are Rose Lodge Care Home do a very good job for my mum and residents. They are helpful and make sure that nothing is a bother. To me, the staff don't get paid enough for the job they do. It's hard work and demanding, hats off to the ladies and gentlemen you have at your company. Just to say a special mention to the care home's cat, 19 years old and the residents love him at Rose Lodge.

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Review from Pam L (Regular Volunteer) published on 16 May 2021 Submitted via Website
Overall Experience

Rose Lodge has always been a very welcoming and friendly home. Nothing is any trouble for the manager and the staff. They go over and above what they are asked to do. You can tell by photos on Facebook how happy and cared for are all the residents. I would not hesitate to recommend Rose Lodge to any of my relatives and friends. It is the best-run home that I know of.

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Review from Sandra H (Daughter of Resident) published on 12 August 2020 Submitted via Website
Overall Experience
My mother has been a resident in Rose Lodge for the past three years, and in the three years so she been a resident the staff have been very friendly with all our family who visits her.
All staff are a credit to this home, my mam has recently passed away and the staff went over and beyond there duty’s with hourly updates on the changes in our Mam, Covid-19 had made it difficult to visit but at the end of mams life, this was not an issue I would recommend this care home to anyone who seeks a caring friendly dignified home for their family member.
Well done Rose Lodge.

KEEP SAFE ??

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Review from P L (Son of Resident) published on 11 September 2019 Submitted via Postal Card
Overall Experience

My mother spent 8 happy years here. The care she receives prolonged her life and gave her many happy times here. I still visit Rose Lodge regularly; a testimony to enduring good memories. The staff promote an atmosphere of a family home, not an institution. They obviously care for everyone as individuals. I should add that the food is excellent, as a visitor you always feel you could sit down and eat with them, unlike many such places.

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Review from L J (Granddaughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience

My nana seems happy at Rose Lodge. The carers are lovely and go over and above. Activities do seem a little lacking, although the coordinator works very hard, there seems to be a lack of staff to facilitate properly or frequently. Meals seem a little repetitive ie pork every Sunday.

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Review from Carol A (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience
My mam was taking into Rose Lodge Care Home due to ill health in May this year.

She was only in 9 weeks before she passed away but in those 9 weeks, she got the best care anyone could ask for. Mam got to know and love all the staff and they all loved my mam and for that, I am truly thankful to Rose Lodge Care Home.

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Review from Courtney A (Granddaughter of Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

Very happy with the care my gran received during her time at Rose Lodge. All staff were exceptional and very professional, going above and beyond to ensure my gran's needs were met.

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Review from William P (Respite Resident) published on 24 July 2019 Submitted via Postal Card
Overall Experience

My stay at Rose Lodge was unexpected and I have no other experience of a care home to compare to. I found Rose Lodge to be comfortable, clean and accessible. Bedroom and ensuite nice; lounges - nice and compatible to socialise. Staff were excellent - helpful and kind and I was well looked after. The only issue for me was the food - I would have liked more variety, but overall, I was happy at Rose Lodge.

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Review from Susan C (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card
Overall Experience

Very friendly and caring staff - I have noticed all residents are kept clean and tidy and are very well looked after.

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Review from Peter C (Son of Resident) published on 30 January 2019 Submitted via Review Postal Card
Overall Experience
Staff are very good, friendly with relatives but very caring with residents and treat them with dignity and respect. Residents are given freedom within the home and have outside areas they can use, weather permitting.

Sometimes some residents could do with more stimulation but realise this is difficult in a busy home.

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Review from L L (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card
Overall Experience

My father in law was admitted to Rose Lodge in early December following a hospital admission from home. Although he was extremely upset to have to go into a care home, thanks to the patience and reassurance and the friendliness of the staff, he has settled well. He is making friends and enjoying the activities within the home. This has made a very difficult time for the family a much better experience. Thank you.

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Review from S H (Daughter of Resident) published on 17 January 2019 Submitted via Website
Overall Experience

I can't praise Rose Lodge highly enough! The level of care my mum has received here is outstanding. She was very frail when she arrived but she has positively thrived here. The meals are excellent and she has gained weight since she came to Rose Lodge. The improvement has been amazing! The staff and manager are all very helpful, friendly and caring. I would highly recommend Rose Lodge to anyone who is looking for a care home place for a family member. Excellent in every aspect.

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Review from T K (Son of Resident) published on 29 March 2018 Submitted via Review Postal Card
Overall Experience

The quality of care my mother has received at Rose Lodge care home in the last eighteen months has been outstanding.

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Review from K B (Daughter of Resident) published on 15 March 2018 Submitted via Review Postal Card
Overall Experience

Overall I have found the standards at Rose Lodge to be very good. Whenever an issue has arisen it has been acted upon promptly. Contact has been consistent and informative. I have had no cause to worry that my mother is not being looked after properly and that her privacy and dignity is protected by the staff as best they can. I do feel that the home is understaffed and that there should be 3 carers on each unit at all times for safety reasons.

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Review from Maureen H (Daughter of Resident) published on 13 March 2018 Submitted via Review Postal Card
Overall Experience

Most of the staff are very caring and will help residents and relatives in any way they can. Some go above and beyond what is required especially the laundry staff, activities coordinator and maintenance person.

The home is welcoming and run very efficiently by the manager.

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Review from L S (Daughter of Resident) published on 13 March 2018 Submitted via Review Postal Card
Overall Experience

My mam has been very unwell recently but the staff have given her so much excellent care and attention. They have also helped and supported me. Thank you, everyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 September 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (8)

Accreditations

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Meet the Team (1)

Nicola Wheatley
Nicola WheatleyJob Title Home ManagerJoined 2008

My name is Nicola Wheatley and I am the Care Manager at Rose Lodge. I have worked at Rose Lodge since 2008 progressing from a care assistant, to Senior care assistant, Deputy Manager then onto Home Manager.

I have had a passion for care since I was 20 Years old, dedicating myself to enrich the lives of all who live with us.

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