St Aidan Lodge Residential Care Home Reviews (54)
9.9
St Aidan Lodge Residential Care Home has a Review Score of 9.9 (9.874) out of 10, based on 17 reviews in the last 2 years.
Over all time St Aidan Lodge Residential Care Home has 54 reviews.
Review from T H (Daughter of Resident) published on 9 February 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mam moved into St Aidan Lodge three months ago and I am very grateful to the management and every member of staff for their kindness, dedication and support.
The home is very clean and comfortable, my Mam loves the food and everyone is made welcome.
The care staff consistently demonstrate their knowledge
The home is very clean and comfortable, my Mam loves the food and everyone is made welcome.
The care staff consistently demonstrate their knowledge
and experience and I am given regular updates about my Mam's health and well-being.
During my visits, I see residents treated as individuals and with respect and I know my Mam receives exemplary care.
During my visits, I see residents treated as individuals and with respect and I know my Mam receives exemplary care.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you very much for your feedback. We are really happy that your mother has settled so well, it is our pleasure to care for her.
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Review from Ann A (Daughter of Resident) published on 5 February 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When it became clear Mam needed to reside in a care home there was only St Aidan Lodge that we wanted her to be and very fortunately they had a room for her. This was the best move under very difficult circumstances and I remember crying with relief when it was confirmed this would be her new home.
That was over 18 months ago and I'm very pleased to say we, as her family, and Mam, still feel the same. The care and attention she gets is second to none and each time we visit she reminds us how good all of the staff are. We can see that on our visits too. Every member of staff treats Mam and us with dignity, respect and a sense of belonging. Communication from staff is exemplary and each time I say goodbye to Mam I know she's being very well looked after, cared for by all members of staff and all of her needs are met. The home itself is a very pleasant environment and Mam often says it's like a 5* hotel. Well done and thank you to all staff who look after Mam on a daily basis .
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for the kind comments, we will share these with our staff, they really do appreciate hearing how they can positively impact on residents and families at what is a most tricky of times. It is always our aim to make sure you are happy in the knowledge that your mum is well cared for when you leave the care home.
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Review from P M (Son of Resident) published on 5 February 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident here for two and a half years and we are most satisfied with the level of care she has received.
She really enjoys her friendly interactions with all of the staff who have gone above and beyond in terms of meeting her needs.
She really enjoys her friendly interactions with all of the staff who have gone above and beyond in terms of meeting her needs.
The food is plentiful and her room is kept
meticulously clean .
Activities are arranged to entertain residents throughout the year on a regular basis and the staff who arrange activities are very sociable and enthusiastic . We have zero regrets about choosing Aidan Lodge for my mothers long term care and would recommend it unreservedly .
Activities are arranged to entertain residents throughout the year on a regular basis and the staff who arrange activities are very sociable and enthusiastic . We have zero regrets about choosing Aidan Lodge for my mothers long term care and would recommend it unreservedly .
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeIt is great to know you have no regrets about choosing St Aidan Lodge, your mum has been a pleasure to care for and has added to our community forming good friendships with other residents.
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Review from Peter J (Son of Resident) published on 5 February 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a permanent resident of St Aiden's Lodge for 7 months now. It is a warm, comfortable and pleasant home and she has settled in very well
The staff are professional and friendly making the whole atmosphere feel 'homely'
The staff are professional and friendly making the whole atmosphere feel 'homely'
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your review, good to know Mum is settled in well, we do strive to make this a welcome and friendly home for all residents
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Review from Janice C (Daughter of Resident) published on 5 February 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam has been in St Aidans for 6 months now and quite honestly we as a family can't thank the management and staff enough for the care she's been given. In this time her health and mobility have improved quite a lot and this we are attributing to the encouragement and care of all of the staff.
Mam
Mam
herself has settled in very well and feels happy and safe.
The care home and her room is always lovely and clean and whenever you visit there's always a warm welcome by all of the staff.
We were recommended St Aidans ourselves by several different people and can definitely say we were so pleased that a place was available when Mam needed it. Would 100% recommend to anyone in the future.
The care home and her room is always lovely and clean and whenever you visit there's always a warm welcome by all of the staff.
We were recommended St Aidans ourselves by several different people and can definitely say we were so pleased that a place was available when Mam needed it. Would 100% recommend to anyone in the future.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your review, we are really pleased to know your mum has settled so well. It is always a difficult decision when picking a care home and its good to know you are happy with your choice of St Aidan Lodge
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Review from A P (Daughter of Resident) published on 29 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother moved into St. Aidans in 2023 after her previous care home closed down, making the call to St. Aidans was the best call I have ever made
Everyone made her and the family welcome. The staff looked after her with care and dignity, she was monitored regularly regarding her health, I live in
Everyone made her and the family welcome. The staff looked after her with care and dignity, she was monitored regularly regarding her health, I live in
Scotland the care home staff would call me with any updates regarding any health and medication issues, they were also happy for me to call them at anytime.
My mother passed away on 20th May 25, the family were able to stay with her at St. Aidans for the last 36 hours of her life.
The management, cleaners, care staff, district nurses, office staff and everyone who plays a part in the running of St. Aidans were all amazing nothing was too much trouble for them, due to their care my mother was able to have a peaceful death surrounded by her family.
My mother passed away on 20th May 25, the family were able to stay with her at St. Aidans for the last 36 hours of her life.
The management, cleaners, care staff, district nurses, office staff and everyone who plays a part in the running of St. Aidans were all amazing nothing was too much trouble for them, due to their care my mother was able to have a peaceful death surrounded by her family.
Reply from Claire, Registered manager at St Aidan Lodge Residential Care HomeThank you very much for your review and the kind words. It was our pleasure to look after your mother, she had made some good friends with other residents during her stay and she will be missed.
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Review from R O (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was admitted to st. Aidans in Jan 24 after a bout of pneumonia. At 98 it was decided she couldn't stay in her own home. I already had 2 recommendations for the home and we weren't disappointed. Everyone made mam and us welcome. The staff looked after her with care and dignity, she was monitored
regularly regarding her health. Early this year she was not well & had pneumonia again. Staff cared for until she died.
Reply from claire mcardle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your review, we were pleased to help with caring for your mum. It is always nice to hear that you had recommendations from others about the home prior to her stay and I am pleased you found your mums experience was as good.
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Review from Kay A (Daughter of Resident) published on 7 April 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our Mam spent the last week of her life here and we couldn't have chosen a warmer, caring friendly place. After a short stay in a different care home which resulted in month's spent in hospital, we couldn't fault the staff in any way. A very comfortable room and a warm, caring environment. Sadly Mams
health had deteriorated so bad, it turned into end of life care. The staff looked after Mam and treated her with dignity and respect and genuinely cared for her. We were made feel very welcome and appreciated the support and care from the staff towards us too. If you have a loved one that needs to go into care, I cannot recommend St Aidans enough. Thank you to all the staff. X
Reply from claire mcardle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your review. End of life care is one of the most complex and emotional roles we undertake, we are pleased that you and your family felt welcomed and reassured at such a difficult time and that you were so satisfied with the care.
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Review from Lynda R (Daughter of Resident) published on 7 April 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Where to start, my Mam was recently in St Aidans, where she sadly passed away, i can honestly say if she couldnt be at home this is the next best place to be. Home from home! Every single member of staff treated not only my Mam, but the wider family with care, compassion, dignity and respect. Nothing
was too much trouble, it is a lovely cheerful, clean, bright and warm place to be, where everyone counts. The room are large and cosy and the atmosphere is warm and friendly,
I am sincerely very thankful we decide on St Aidans, you have restored my faith in the caring profession. Thank you each and every one of you for helping to make a very sad and difficult tiime a little easier.
It will always be much appreciated.
I am sincerely very thankful we decide on St Aidans, you have restored my faith in the caring profession. Thank you each and every one of you for helping to make a very sad and difficult tiime a little easier.
It will always be much appreciated.
Reply from claire mcardle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your review. Your kind words will be shared with our carers and the wider team. We are pleased that at this most vital of stages for your mother we were able to meet your expectations and its is very kind of you to say we have restored your faith in the caring profession.
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Review from Kirstie A (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
St Aidan Lodge Residential Care Home feels very homely and comfortable. The bedrooms are a good size and there are various nice communal lounges. There is a real community feel and the residents are genuinely interested in each other and make an effort to welcome new residents and their families.
My
My
Dad was looked after by lovely caring staff in the last 4 weeks of his life which he spent at St Aidan Lodge. The staff tried to make Dad as comfortable as possible and adapted their care to his needs as his health quickly deteriorated. During this time our Mam was also staying at the Lodge and the staff were also lovely with her. She was invited to join in activities and communal mealtimes and supported by staff and residents through a very sad time. They welcomed our whole family and treated us with tremendous kindness and warmth. We are enormously grateful to all of the staff.
Reply from Claire Mcardle, Registered manager at St Aidan Lodge Residential Care HomeThank you very much for your review. One of the most important times we care for people is at the end of their life. We were pleased to help your father and your mother at the hardest of times. We will share your feedback with our whole team.
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Review from Elizabeth C (Sister-in-law of Resident) published on 18 November 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home was clean, secure and welcoming - plenty of space, the atmosphere calm. Staff were friendly and communicated with excellent skills in a compassionate, supportive and kind manner with each resident, each other and the relatives of residents. I observed some moving and handling skills by staff
when transferring the residents from one seating location to another which was well performed and focused communication between staff members and residents to ensure cooperation and safe transfer. In a sitting room where an activity of hand painting was taking place, the Activities Co-ordinator ensured the residents were able to participate in the activity and positive encouragement was given to the developing creation.
The bedroom was clean and tidy and the pictures of the resident outside the individual room was positive and staff could easily identify who was in the room. I left the home after my visit knowing the relative I visited was receiving an excellent standard of care.
The bedroom was clean and tidy and the pictures of the resident outside the individual room was positive and staff could easily identify who was in the room. I left the home after my visit knowing the relative I visited was receiving an excellent standard of care.
Reply from claire mcardle, Registered Manager at St Aidan Lodge Residential Care HomeThank you very much for your feedback, we will share it with our team. We are pleased that you had such a pleasant visit and were left feeling confident in the warm and safe care for your relative.
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Review from David C (Son of Resident) published on 12 July 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Felt that I must add my review to the care given to my mother by the staff at St Aidan Lodge. She has been a resident there for 6 years and although reasonably sprightly at the beginning she was welcomed wholeheartedly and looked after remarkably well. She had instances where hospital care was needed
and these were dealt with punctually and great care and consideration. Without exception all of the staff are caring, kind, thoughtful and I think probably most importantly genuine. The place is constantly being cleaned and you can tell the residents are well respected and their interests are paramount. When your family member is moved from her home into a care home there are many reservations and doubts. I can honestly say that without the loving care and attention from St Aidan's she would not have lived as long as she has done. Finally, I could not praise St Aidan's sufficiently for their support with my mother and wish them all well for the future.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your kind words, such sentiments mean the world to all the members of our team, we will share your thoughts with them. We often say it has been our pleasure to care for a relative but we mean it each and very time. We know how hard it is to give the responsibility of caring for your mum to others and we are pleased you felt supported and were comforted by our care.
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Review from Carol H (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was a resident at the home. The care he received was absolutely wonderful. He was always clean and shaven. His every need was catered for. Nothing was a bother to the friendly helpful staff. The staff were always engaged with the residents and took a genuine interest in them across the day.
The support we were given as a family was nothing but exceptional from the very start and continued until the end. Staff were always friendly and helpful no matter how busy they were.
Unfortunately, my father had a number of medical emergencies which were dealt with in a caring and speedy manner. As a family, we were always informed straight away and kept abreast of any new situations arising.
The home was clean and well looked after. I wouldn't hesitate to recommend this home to anyone looking for the best care in the area.
Unfortunately, my father had a number of medical emergencies which were dealt with in a caring and speedy manner. As a family, we were always informed straight away and kept abreast of any new situations arising.
The home was clean and well looked after. I wouldn't hesitate to recommend this home to anyone looking for the best care in the area.
Reply from Claire McArdle, Registered manager at St Aidan Lodge Residential Care HomeThank you for your kind feedback, we will share it with the whole team and we're pleased to be able to help look after your father.
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Review from J W (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband and I feel as if we have entered an extended family. As a dementia sufferer, my husband needs 24-hour care, he needs to be safe and to be well cared for. All this happens in abundance at St Aidan. I have been given tremendous support as we entered such a great change in our living circumstances.
All of the staff treat residents with dignity taking an interest in individuals whilst working professionally. They are extremely well supported by the management. The premises are kept extremely clean and the atmosphere is excellent.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you very much for your review and your detailed feedback. We will share this with our carers, the cleaning team, the catering team and everyone else involved here. We are really pleased you are so satisfied with the care given to your husband, we want to help you enjoy your quality time together while we take care of the day-to-day aspects.
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Review from Stephen B (Son of Resident) published on 9 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My parents became residents in St. Aidan Lodge in late November 2023. The management team were incredibly helpful and obliging at an extremely difficult time for the family. Unfortunately, by mid-December my father was in need of palliative care. The staff provided an amazing degree of care, in a most
sympathetic and dignified manner, until he passed away. We were so glad that he did not have to go into hospital. They were also remarkable in their support, compassion and care for both my mother and myself. Since that time, thanks to their constant vigilance and attention, my mother has gained weight and is a little more mobile. We are so grateful that this care home was recommended to us by the sister of a friend and a member of the District Nursing staff. I cannot thank the management and staff enough for the wonderful care they have shown and continue to show my parents. Thank you just seems so inadequate!
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you very much for this feedback. We enjoy spending time with you and your mum and are pleased to know that you feel content with her care. We all enjoyed the recent 'big birthday' party too!
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Review from Sandra R (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was a resident here for just under a year after his original care home closed, all I can say is what a difference for him. The food, cleanliness and care from the staff at St Aidan has all been excellent, I feel he could not have been better looked after.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for the kind review, we were pleased to help with caring for your father and let you focus on spending quality time with him.
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Review from Dawn J (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mam was a resident at St. Aidan’s from July 2020 to November 2023. I cannot praise the staff and care my mam received at this home enough. From the first day, she settled really well considering COVID was around and visiting was limited. The staff at St. Aidan’s are very caring, not only towards
Mam but to all of us as a family, they always kept me updated on all of Mam’s care. Mam classed the staff as extended family. Mam was always clean and comfortable and the care home was also immaculate. I was at the home a lot visiting and during this time I made some good friends with the staff, who supported me when needed. Sadly, Mam passed away in November 2023 and I can only say that the staff were very kind and compassionate towards us all. I would highly recommend this care home to anyone. I would like to say a huge thank you from myself and all of my mam's family for everything you did for Mam and us.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you so much for sharing how both your mum and you felt about the stay with us. We will make sure your comments are shared with our team, it was our pleasure to care for your mum.
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Review from Lorraine L (Niece of Resident) published on 24 January 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very high praise is due to all the staff at St Aidan Lodge. My uncle was well cared for, loved the food and was indeed very comfortable for the three years he was living there. I always felt very welcome for visits, and the staff were so supportive in many ways.
In my uncle's final week, in particular,
In my uncle's final week, in particular,
everyone in the home looked after him with great care, compassion and respect. They could not have done more. We are very grateful for all the hard work these amazing people carry out daily to look after all the residents.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for the very kind words; we always share feedback with our carers and the wider team. End-of-life care is one of the most vital roles we undertake, and to know it gave you comfort as well as the resident means a lot.
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Review from Enid F (Niece of Resident) published on 22 September 2023
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I can not praise enough the care, respect and friendliness of this home, without any compromise to the professional running of this home. My aunt was treated with dignity and respect and we were very happy with her room and surroundings. All the staff, from cleaners to nursing staff, were lovely and
always willing to be as helpful as they could.
Reply from Claire Mcardle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your review, it means a lot to know you took comfort from our care for your aunt.
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Review from S I (Wife of Resident) published on 7 August 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is very happy here. He is well looked after by friendly, professional staff. Family made to feel welcome and they always make time for a chat and update on the client's welfare.
Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care HomeThank you for your review, we are pleased both you and your husband are happy with our service. We look forward to catching up with you soon.
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Current
Review Score: 9.9 (9.874)
Overview of Review Score
The Review Score of 9.9 (9.874) out of 10 for St Aidan Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for St Aidan Lodge Residential Care Home is calculated as follows: ( (189 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.949
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.925 Points relating to the number of positive Reviews for St Aidan Lodge Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
