St Aidan Lodge Residential Care Home Reviews (50)
10
St Aidan Lodge Residential Care Home has a Review Score of 10 (9.951) out of 10, based on 14 reviews in the last 2 years.
Over all time St Aidan Lodge Residential Care Home has 50 reviews.
Review from G H (Relative of Resident) published on 3 August 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My elderly relative aged 105 has been in St Aidan for over 5 years. She has been well looked after and is always clean and tidy. The staff always phone me if there is a problem. They try very hard to ensure the residents are well looked after.
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Review from Lynn S (Relative of Resident) published on 3 August 2018
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All staff have been very friendly and professional, caring and well experienced.
We feel at ease knowing the staff are so professional. The building is light and airy. It also gets lots of daylight.
It's peace of mind knowing some of the staff have worked at this care home for many years. They
seem to pick up on any health problems with urgency.
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Review from Carol W (Niece of Resident) published on 11 July 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff professional, welcoming, caring, friendly. This care home feels like a home from home atmosphere. Staff always happy and smiling trying their best to satisfy all clients needs including mental stimulation, enjoyment and a feeling of worth.
Very relaxed atmosphere makes it very easy for both
Very relaxed atmosphere makes it very easy for both
residents and family members to join in activities and functions and also discuss with staff any worries which are quickly resolved.
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Review from Alison G (Daughter of Resident) published on 26 May 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is a lovely home with friendly staff across the board. We have been going over a year and have nothing to complain about. We were very concerned about safety in the bungalow as being diagnosed with dementia we couldn't be there all the time, so safety was our first priority in looking at homes we
are very happy with this one.
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Review from Fiona J (Daughter of Resident) published on 9 March 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since mam was put into your care, all staff have been so friendly caring and helpful not just to mam but to my dad, myself and my nephew. The management all care. Staff and cleaners were there for mam, myself and my nephew when dad died in December so would like to take this moment to say a big thank
you to you all.
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Review from Edna S (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was a resident in this home for 12 months before his death at the age of 95 years. Throughout this time he was cared for with dignity and consideration by all staff who had contact with him. From initially being reluctant to become resident in a care home, he very quickly adjusted to his surroundings
and soon felt very comfortable and safe with great support from all staff.
I visited him regularly and invariably found staff to be welcoming, helpful and responsive to his every need. Their approach was totally professional but always with a personal touch and my father's only comment when asked about the nurses was, "they are wonderful".
I would have no hesitation in recommending this home and am so pleased we chose it for my father. It is always a potential source of worry when placing a relative in residential care, but St Aidan's was reassuringly the right choice for my father and the standard of care exceptional.
I visited him regularly and invariably found staff to be welcoming, helpful and responsive to his every need. Their approach was totally professional but always with a personal touch and my father's only comment when asked about the nurses was, "they are wonderful".
I would have no hesitation in recommending this home and am so pleased we chose it for my father. It is always a potential source of worry when placing a relative in residential care, but St Aidan's was reassuringly the right choice for my father and the standard of care exceptional.
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Review from Jen L (Daughter-in-law of Resident) published on 31 October 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's 14 months since my Mum moved into St Aidan Lodge. Before deciding on a Care Home we looked round several, all were good but Mum required EMI support, and being prone to falls, she also required a low rise bed and Aidan Lodge could provide both of these. So despite being somewhat limited in choice,
we realised very quickly that Mum ( and her family) were in good hands.
The staff are extremely welcoming and very supportive of what is a very difficult time for everyone.
We were able to furnish Mum's room just as she wanted it, nothing was too much trouble for the staff.
One of the nicest things about St Aidan Lodge is that the staff really try to get to know the residents, their background and their families. I can echo what another reviewer said, when you leave the Home you can do so in the knowledge that your loved one is in good hands.
The only thing that is missing is WiFi because many elderly (with help) use skype to stay in touch with family - particularly grandchildren.
The staff are extremely welcoming and very supportive of what is a very difficult time for everyone.
We were able to furnish Mum's room just as she wanted it, nothing was too much trouble for the staff.
One of the nicest things about St Aidan Lodge is that the staff really try to get to know the residents, their background and their families. I can echo what another reviewer said, when you leave the Home you can do so in the knowledge that your loved one is in good hands.
The only thing that is missing is WiFi because many elderly (with help) use skype to stay in touch with family - particularly grandchildren.
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Review from Janis S (Daughter of Resident) published on 29 June 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When looking for a Care Home for Mam we were very impressed with St. Aidan Lodge. We are so pleased we chose this Care Home. Mam has been a resident for over a year and during this time has had a high standard of care and is very happy and content there. I would recommend St.Aidan Lodge, everyone is
welcoming, friendly and very supportive. Rooms are to a high standard and are kept very clean.
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Review from Claire G (Granddaughter of Resident) published on 17 July 2015
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The help and care St Aidan Lodge have given us and my Grandmother from the first phone call to becoming a resident has been exceptional. The staff have been very keen to ensure we know that this is now her home and nothing is too much trouble. The rooms are very nice, light, bright and comfortable with
an ensuite toilet and basin. The food is delicious and there is a great variety and choice. Activities are held daily and are fun and stimulating. I would highly recommend this care home to anyone.
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Review from Stephanie S (Daughter of Resident) published on 17 July 2015
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
St Aidans is a true caring home, the staff are all friendly from the cleaning staff to the top management. My mam lived there for 3 happy years, the place itself is kept clean and tidy and feels like home for the residents. Mam suffered with dementia/alzhemiers, the staff gave mam a great quality
of life, they were attentive, encouraged her to do things for herself when she was still able. They have a great team who encourage and support residents. Please be rest assured if you are looking for a caring and loving homely environment, you couldn't choose a better place, every time I left mam after visiting her I felt rest assured she was totally cared for and in a safe environment where she was treated with help, support and love.
The staff at St. Aidan's are true carers and my family and I can't thank them enough for everything they did for my mam.
The staff at St. Aidan's are true carers and my family and I can't thank them enough for everything they did for my mam.
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Current Review Score: 10.0 (9.951)
Overview of Review Score
The Review Score of 10 (9.951) out of 10 for St Aidan Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for St Aidan Lodge Residential Care Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 163 Ratings = 4.951
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Aidan Lodge Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
