

Care Provided by Moorlands
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Moorlands to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Michelle Smith and David Hodgson Smith
- Private Owned
Person in charge
- Michelle Smith (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2000
- Number of floors: 3
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (1)
Visiting
- 24/7 visiting policy
Parking
- 2 hours free parking on the road opposite
Moorlands Reviews (49)
Moorlands has a Review Score of 9.4 (9.439) out of 10, based on 6 reviews in the last 2 years.
Over all time Moorlands has 49 reviews.
There was a kind and understanding approach given the constraints of the overall system. It is not corporate but a long-time family service. You can visit and contact Moorlands day and night without difficulty.
If only all residential homes were of this standard - they deserve recognition for all they are doing and the lives they positively impact, often through difficult personal circumstances.
My wife and I haven't been apart since we married in 1960 so the decision for my wife to go into a home for 3 weeks, was the hardest one I have ever made.
They were brilliant they let me stay with her for up to 12 hours a day, which i dont think I would of got away with, in any other nursing home.
They were excellent and made us feel at home, every visitor my wife got, were also made to feel welcome. I am so pleased we chose Moorlands for my wife's stay.
They have continued to care with sending carers out twice a day and we also are having meals on wheels.
They have continued the care when Mum came home, also doing meals on wheels service. We couldn't be happier with our choice of Moorlands.
Thank you so much for your kind words. It was our pleasure to be able to provide the support that was needed for you and your family. I will pass on your comments to all the staff and glad your experience of care was a positive one. Thank You
My aunt stayed at Moorlands for a year, she had dementia and we had helped her to stay at home for as long as possible as she wanted to. Moorlands was absolutely the best home she could have gone to, she was so well cared for with kindness and dignity and had the best possible quality of life with outings, friendships, entertainment etc. The home was fantastic at always keeping me informed with how she was doing, welcoming me at any time I or any of her friends wanted to visit, and when she sadly passed away they really took care of both of our needs in ways that I am so grateful for, all I can say is thank you Moorlands.
Thank you for your kind words. It was an absolute pleasure to have been able to support you both. We are glad your experience was a positive one and your feedback means a lot to us at Moorlands. Thank You.
we soon felt that this small family-run home would be perfect for Dad. The excellent service the home provided started before Dad moved in when they completely redecorated his room.
From the first day, we could not have asked for better care. All the staff were warm and welcoming and their commitment to providing a home from home was clear.
Sadly Dad's stay in the home was only short before he peacefully passed away as a result of a long-term health condition. During the last two weeks of his life, Dad was treated with exceptional care, compassion and dignity and nothing was too much trouble for the competent, caring and hard-working staff. We were well looked after too during this difficult time.
We will always be extremely thankful for everything the fabulous staff at Moorlands did for our dad, and for us, during his short stay.
Thank you so much for taking the time to leave such a kind and positive review! We are thrilled to hear that your experience with us has been a positive one. Your feedback means the world to us and motivates our team to continue providing the best care possible. Thank you
Moorlands really is a home from home, a warm, welcoming and cheerful place. Friendly management lead by example, nothing is too much trouble. The exceptional team go above and beyond to create such a special place, working hard to make Moorlands what it is.
It is clear to see that this is not just a job for most of the staff, they genuinely care for residents, and long-term continuity of staff is a positive in any establishment.
Sadly our dear Mam was only at Moorlands for 4 weeks before she peacefully passed away. Throughout this time, she was treated with care, dignity and exceptional kindness. I was very well cared for too.
I will be forever grateful for everything the wonderful Moorlands team did for Mam, and for us as a family. Heartfelt thanks to all.
Thank you so much for your kind words. It was a genuine pleasure to support your mam and to have met your family. I'll make sure the staff see your comments and if you ever need anything you know where we are.
My father has been a resident in this residential home for a few years now and is very happy. I understand from what he tells me that he’s very well looked after and they take them to various activities too.
Hi, Thank you very much for leaving us a lovely review. We're glad to hear that your father is happy at Moorlands. Thank You.
I always find the staff friendly and helpful. They keep me well informed. The home is excellent at celebrating birthdays and involves all of the family. The activities provided are many and varied. The outings include bowling, theatre and shopping trips. I feel the ethos of Moorlands is to ensure the environment is homely and caring. The residents take part in meetings where they can suggest ideas and activities they would like to include.
Hi, Thank you very much for your kind words. We're glad to hear you feel well-informed, family involvement is very important and something we take seriously. It's lovely to hear your feedback and I think it sums us up excellently. Thank you.
Thanks again for everything, much love.
Hi, Thank you for your lovely feedback. We agree that the building and grounds need some TLC and we are implementing plans to rectify it this summer. We agree our strengths lie in the care given to our residents by our wonderful staff team. Thank you.
The care at Moorlands is excellent. My Mum who is slowly failing is beautifully looked after by a team whose warmth and professionalism is wonderful to watch. I am kept informed about her progress and always made welcome when I visit.
Hi, Thank you so much for your kind words. We are so glad to hear you are happy with the level of care offered and that you are kept updated. Thank you.
Ever since my first contact with the home, the general manager and his staff have never been anything other than polite and dedicated to the care they provide. My Mam at first went in as respite care and quickly transitioned into full-time resident, the staff have been attentive to detail and will always go the extra mile where they can. Nothing is ever too much trouble. They provide entertainment, days out here there and everywhere, also not forgetting the fortnightly bowls outing which I know the residents look forward to and taking part in. The word ‘Thankyou’ won’t ever be enough to cover the exceptional care they provide. Keep doing what you do team Moorlands
Hi, Thank you so much for your lovely words. We are so happy to hear that everything is going well. It really does mean a lot to hear this lovely feedback so thank you so much.
I cannot praise the team at Moorlands highly enough. The genuine care my Mum receives is above and beyond. This is a care home that is a real home and community. The community and support extends to my 93-year-old father who visits my Mum every day. The team deserve the highest praise and I am truly thankful for everything they do for our family.
Hi, Thank you so much for your kind words. We are so glad you feel safe and happy with the care being offered. It means a lot to us. Thank You.
We wish you the very best for the future, and thanks again.
Hi Richard, It was lovely to read your kind words, and thank you so much.
Warning: This care home is much more than just a care home, it has very much been my grandad's home for the past year. I love him very much, and it has been so nice to see him make friends and be cared for by such a great team and cared for by all his mates amongst the residents. Through his ups and downs, he has been cared for with such respect and dignity, with facilities second to none. I cannot recommend Moorlands highly enough. 0 covid at any time is not just a tribute to the organisation and management, but to the personal dedication of every individual involved at Moorlands.
Thank you for your kind words. We are so pleased to hear you are happy with the care we provide. It has been a privilege to support your grandad and get to know you all. Thank you.
My dad had been in a different care home for respite previously, but we weren't happy with the standard of care. Back home, he received visits from the Moorlands home care team and they restored my faith in the caring profession. So when he needed more, there was only one choice. There is nothing corporate about Moorlands, and all the members of staff and residents are like an extended family. His room is great, with views over the park, and comes with a reclining chair and TV. The food is just the type my dad likes, meat and two veg, fish and chip Fridays, and sandwiches for tea. There are activities for the residents to take part in (but no pressure to get involved), and regular birthday parties with fabulous cakes! My dad can take a bottle of whisky to dinner to share with his friends. With COVID, visits have been restricted but they have been fab to organise garden visits, pod visits and Skype calls. It is truly care that Moorlands Care Home provides and is a real home for my dad.
Thank you so much for your review. Im glad to hear you are happy with our service and that your dad is settled in Moorlands. Thank you.
Moorlands Care home in Darlington has been the place of residence for my mother's former partner. Moorlands has been very attentive to his needs. They even recognized his birthday and recently had a little party for his 90th in which I was invited to Zoom with other family members. He appears very content at Moorlands. During the pandemic Moorlands had zero outbreaks of COVID and have been very careful in keeping it out of the home, this when many other homes in the North East had active outbreaks. Moorlands is a small home that is family-owned and managed. It has been easy to reach staff when problems have arisen. Generally issues are dealt with immediately and to my general satisfaction. I would likely recommend this home to family members considering placement.
Thank you so much for your review. We are very glad to hear your comments and appreciate the feedback. We are glad you enjoyed your Zoom chat and if you need anything at all we will be happy to help in any way possible. Thank you.
As this is my first time in a care home, I don't know what to expect, so just go with the flow. Everything so far is acceptable. As you would expect, I still miss my home but will have to get over it.
We understand there is no place like home, but being a small family-run home hopefully, in time, you will make Moorlands feel like your home and settle in as part of our family.
My mother has been very poorly for the past month or two. The love and care she has received is far and beyond what would be expected from any care home. We have been kept informed and involved in every aspect of her care. Furthermore, their care is extended to our family and we are constantly told by management that they are there for us as much as my mother. I cannot single out one member of staff because I feel they are all exceptional.
Thank you
My dad sadly passed away on 14th Jan and as well as him receiving fantastic care, I also had 10-star treatment while I was in to share his last few hours. Thank you to all the amazing people involved in the smooth happy running at Moorlands. My family cannot thank you enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 October 2018Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moorlands.
There are no upcoming events for Moorlands.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Moorlands
Accreditations
There are no accreditations posted yet for Moorlands.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Moorlands
What types of Care is Moorlands registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Moorlands have?
There are 17 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Moorlands?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Moorlands to the centre of Darlington?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorlands to verify any information. View our terms and conditions. Moorlands has a Basic Service -more info.