Moorlands

My brother-in-law has been resident at Moorlands for almost two years. He had been in very poor health, physically and mentally for several years, and was not capable of taking care of himself, and indeed did not want to take care of himself. His health had deteriorated to a worrying state. The manager and her team made him welcome, and the care they provided worked wonders. The staff really do care. The improvement in him was dramatic. The staff are always welcoming when you visit and are always up to speed with how he is doing. I made a point of looking at catering facilities, and at food deliveries when they coincided with my visits. The food is fresh, wholesome and well prepared by the catering team. Portions are very good as well. While Moorlands may not be a highly polished modern ‘palace’, it is homely with excellent caring staff, which is perhaps more important to residents and their relatives. For their standard of care, I think that Moorlands would be very hard to beat.

We are very happy that my aunt is so well loved and cared for.

My grandad entered Moorlands initially for respite care after a fall and a broken wrist, meaning he couldn't manage at home. From the moment he arrived I noticed that all the staff actually CARE! They also promote independence, which for my grandad was extremely important, the fact he could do as he pleased. It gives us great peace of mind that I know that everyone in there is friendly, approachable and helpful and would go above and beyond the job description to help the residents. The staff are amazing at keeping the atmosphere as energetic and friendly as possible and the fact we are welcome to go at any time and made to feel welcome is lovely. I can't recommend this home highly enough.

My wife has been in residence at Moorlands for 2 years now. I cannot praise the management and staff at Moorlands enough. My wife is cared for in a sympathetic and professional way, to a standard I could not hope to match. I am welcomed to visit at any time, for as long as I like. As I said in my first review the peace of mind this gives is priceless.

I cannot express my gratitude to the Manager all the team for the wonderful caring way they have looked after my Dad for the past 14 months. From day one we were treated with respect and compassion and from the very first night I relaxed knowing he was safe, well looked after and cared for in a way that you would only think possible by family not care home staff. He was so unhappy at his respite care and not managing at home with other outside care providers I dint think there was a hope to make him happy and regain some of his health and mental well being. But he has despite his advancing medical issues improved physically and mentally. Doubly incontinent and thin on arrival last March he has no incontinence issues and is very well nourished on the excellent food prepared by Ashley and the team. Within weeks I saw him laughing and content with the world; a sight that I had not seen in more than 10 years. He loves having his cat with him and they care for her too.

I live a good 250 miles away and I always had the peace of mind that my mother was safe and loved.

The food provided seems both good & variable

The care provided to my mother has been second to none. The staff at Moorlands are fantastic. They're caring, compassionate and always welcoming when you visit. They keep you up to date with any problems and are always ready to listen if you have any concerns. There is often entertainment for the residents, a great favourite being the hatching eggs. I have always felt the care provided to my mum is tailored to her needs and is excellent. Mum is treated with dignity and respect. Moorlands also provided domiciliary care for my mother in her own home, before it became necessary to mover her into residential care. This was also excellent. I am grateful to them all for looking after my mum so well and would have no hesitation in recommending them to any one. Thank you to you all.

Friendly and caring staff and managers, the home has a family atmosphere that can be felt in entering the building and a 'homely' feeling. The rooms are personalised for each resident making it a home from home. The staff treat the residents with dignity and respect and are always on hand to provide support to visitors