

Care Provided by Moorlands
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Moorlands to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Michelle Smith and David Hodgson Smith
- Private Owned
Person in charge
- Michelle Smith (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2000
- Number of floors: 3
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (1)
Visiting
- 24/7 visiting policy
Parking
- 2 hours free parking on the road opposite
Moorlands Reviews (49)
Moorlands has a Review Score of 9.4 (9.439) out of 10, based on 6 reviews in the last 2 years.
Over all time Moorlands has 49 reviews.
Sadly my mother passed away aged 93 at Moorlands on 29th December 2020. I can only say how grateful I am to the manager and his staff for the care and kindness they gave to my mother during her time at Woodlands. The photographs and videos uploaded to Facebook and taken over the Christmas period clearly demonstrate the wonderful time and pleasure my mother had in her remaining days. It is with great regret that due to Covid tier restrictions, my own health issues and living in the South East, it was not possible to visit my mum before she passed away. However, I always spoke to her every week by telephone and I was assured and confident that she was happy and well looked after by her carers and their colleagues. Thank you all for your dedication, hard work and compassion. Good luck and Best Wishes for the New Year to a great team at Woodlands Care.
It is family run and the staff just go above and beyond with their care. Not only do they care for all residents, but for our family too. Everything I have ever asked about they have got back to me with a solution.
Now, due to COVID, we obviously have not been able to visit. But, they set up an area of the garden, then a gazebo to enable us to visit. But, obviously, it is too cold so they have made a very good job of finding and altering an area indoors. It is secure and means that we can visit and see my mother.
During lockdown they went above and beyond keeping relatives safe and entertained! They kept us informed and I had no need to worry at all about the safety of my mother.
No COVID cases either!
Wonderful, highly recommended care home. Thank you to you all.
My grandad found it hard moving into a home even though he is 100 he is still fiercely independent. All the staff are brilliant and take care of my grandad and keep us up to date on how he is and any problems. They have regular events that we can see on their website or come to the home and see grandad albeit at a distance just now. Thank you for everyone at Moorlands for caring and keeping our grandad happy and safe.
Thank you for your kind words; we are glad your grandad has settled with us here at Moorlands. Hopefully, we will all be able to see each other properly again soon!
Moorlands is home from home. A friendly atmosphere and staff that care. They go over and above in the care and consideration given to the residents. My father only moved into Moorlands 3 months ago but has settled so well thanks to everyone at Moorlands. I would recommend Moorlands to anyone looking for a "home" for their loved ones. My father is 92-years-old, so we have been really pleased he has settled and that he is happy in his new home.
We are glad you and your father both like Moorlands and it’s great to hear that he is settled.
Thanks again.
Since his arrival at Moorlands in December 2019, my father has been treated as part of a family and not just a resident. The staff are all interested in his wellbeing and have his best interests at heart. They seem to always go the extra mile for him and for us, informing us of any problems he has had and telling us funny stories involving him. I cannot praise this home highly enough.
Thank you so much.
Moorlands has demonstrated such a personalised approach to his care and have really taken the time to get to know him and in my eyes gone the extra mile to welcome him into his new home.
It is nice to see him being stable in his health difficulties which I feel is down to the care he receives in Moorlands.
Staff are always friendly and welcoming to us during our visits.
Thank you.
Bed available at very short notice and close to home. Available physio provided. Room pleasant and quiet. Very adequate size. Staff assisted with short distance return home.
Thank you for your review. We are glad you enjoyed your stay with us and we enabled you to get back home.
My beloved aunt receives excellent care from all the staff at Moorlands. She is obviously very happy and content. She feels safe and well cared for by people who really know and value the person she is. Every care is taken of all her needs and all her likes and dislikes are fully understood. Staff take time to talk to her about the things which are important to her, they know her and her family well. They remember the details of her life that she has told them, so she feels loved, valued and cared for. As she is now extremely frail, I feel secure in knowing that she is loved and well cared for so I do not have to worry about her coming to the end of her life. Thank you to all the staff and the excellent management which make this all possible.
Friendly staff. I have been coming for about 10 years and very nice on the phone. The owners and their son who run the place are very pleasant folks. Some of the toilet room fittings require tightening up (loose taps), one dual flush doesn't work properly, the carpet in the downstairs lounge, dark green, needs replacing due to wear and tear. Due to it being an old building/houses in the past, converted to use as a care home - it is a rabbit warren of confusing corridors and ground floor, level one - down level is opposite the front door and should have a safety barrier installed to prevent falls.
Hi, I’m glad to hear you are happy with the service we provide and we will look into the issues you have raised. As you stated in your review, we are a small family run home which focuses on the care of our residents rather than the building itself. Our staff all work very hard so it’s nice to receive some positive feedback for all our hard work. Thank You.
My mother has been at Moorlands for approximately 3 years and it is a family run home in a converted old building. My mother and I prefer both of these situations, as opposed to a new built large facility with management that rarely visits the home.
Thank you for your review, we are glad you like our homely home and the care which your mother receives. Our staff work very hard and so it’s nice to get some appreciation for all our hard work. Thank you.
I had no hesitation in asking if Moorlands had any space for my mam. Luckily, they had and she was admitted in May 2018.
Amazingly her condition improved against all odds.
The staff are so kind and nothing is too much trouble for them, they take time to also set aside time to speak to the relatives and friends of the resident. this was a huge comfort to me.
My mam sadly passed away on the 3rd of March 2019, peacefully in Moorlands and I just need to say that the staff could not have done and said any more to our family in this sad time.
If anyone is looking for somewhere to find a happy, friendly and lovely place to live, I strongly urge you to go and speak and feel this homely home.
Thank you so much for your kind review. I'm so glad you were happy with the care we provided to your mam and the support given to you during the difficult time. Our staff work very hard and so it is nice to get some appreciation for all their efforts. Thanks again
A lovely family run home. The care is amazing, a very relax friendly environment. The food always looks and smells so good. Nothing is too much for the staff and all the residents are happy and content.
Thank you for your kind words. We're glad that you are satisfied with your grandad's care. The carers work really hard and it is nice to get some appreciation. Thanks again.
Lovely friendly place. Very caring and friendly staff. Would highly recommend to anyone looking for somewhere that’s homely for a loved one.
Thank you for your kind words. Glad to hear you were satisfied with the care we provided. All the staff work very hard and it is nice to get some recognition. Thanks again.
During my 88-year-old Aunt's residence, her care was exceptional. Even though she had dementia, she was included in events and treats which are organised regularly. My aunt was treated with dignity throughout, right up until her recent passing. All the staff showed genuine care and compassion to my aunt and me when I visited. The food was nutritious and always looked appetising. I was always made welcome and my aunt looked happy and well cared for right to end. It is a very good care home with lovely and efficient management and staff.
Thank you for your kind words. Glad to hear you were satisfied with the care we provided. All the staff work very hard and it is nice to get some recognition. Thanks again.
At Moorlands I knew Gran was safe and cared for not only physically but emotionally too. Gran was treated with respect and was happy there. Moorlands is definitely not one of the fanciest care homes you will visit but instead of fancy decor what they offer is priceless - a staff that is dedicated and that works hard to deliver the best possible care to all of their residents all of the time. They are friendly, thoughtful, funny, caring, hardworking, thorough and conscientious. I cannot praise them enough.
Gran passed away in February at age 94 from natural causes. Had I had to choose a care home again I would choose Moorlands every time.
Thank you so much for your kind words and thank you for giving us the opportunity to care for your Gran.
Moorlands is an amazing care home. I couldn’t imagine my Gran in a better one, to be honest! The staff are all lovely and go above and beyond to make the residents and their families feel at home when they come to visit. It doesn’t just feel like you’re in a care home, it feels like you’re at home which is what I like about it most.
The rooms are lovely and of a good size, the facilities are all to a high standard and the meals are freshly made and always look nice. There is always some form of activity going on, from miniature Shetland ponies visiting to singers and magicians, the residents are never bored or looking for things to do. I couldn’t recommend this care home any more highly, or thank them enough for everything they do for us with the care and compassion they show towards my gran.
Thank you so much for your kind words. We’re so glad you are happy with the Care we provide and our staff work together to do a great job in providing the best service possible for not only our residents but their friends and family members also.
All the staff are welcoming and lovely. Everybody is very nice. The care home is clean and tidy, it is well looked after. There are plenty of facilities and there are many activities to do. The rooms are of a good size. As awesome care home.
Families and residents are involved in discussions and decision-making, everything is a mutual decision.
Medical care is extremely well handled and organised with each resident having their own care file. Medications always being distributed efficiently. As well as their health concerns, the residents overall well-being and happiness are extremely important, and the family, resident and carers have a monthly review to discuss how everything is going and to raise any concerns.
Food is tasty and everybody's choices are catered for.
Thank you, Sarah for your kind words. We're glad you feel this way.
My Nana has been a resident at Moorlands for nearly two years. We moved her after she received poor service at another local care home. We had originally chosen the other care home as it was slightly more modern in decor, however, after the move, Moorlands has proved that their high standards of care far surpass the majority of places. There are always staff on hand who know what's going on and their knowledge is the same for each individual. The staff are friendly and make it easy for families to enjoy spending time with their loved ones. During Christmas and birthdays, the place is jolly and festive and all residents are involved. Couldn't recommend a place more.
Thank you so much for your review. We are happy you feel this way about us and hope we can continue to provide a high standard of care.
I have had many a meal delivered from the home and I would recommend anyone to use this service. Exceptional service, great meals. You know if you or your family get this and they are well looked after. Thank you again to all your staff.
Thank you so much for your review. We are glad you feel that way and hope to continue to provide you with a high-quality service.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 October 2018Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moorlands.
There are no upcoming events for Moorlands.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Moorlands
Accreditations
There are no accreditations posted yet for Moorlands.
Meet the Team (0)
There are no Team Members posted yet.
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