Astor Court

We were very concerned when mum came to Astor Court after hospital stay. There was no need to be concerned as the carers & staff accepted mum. Made her comfortable and welcome. She came alive and smiled as they looked after her. We are 100% convinced her last days were worry free due to the love and care she received.

From the 1st day my mother entered Astor Court the room the staff made her welcome, everything was great her care + the staff made her smile, every time I visited I was greeted like family. The whole set up at Astor Court made me feel mam was cared for right up to her passing away. The 7 days before she died I was cared for by the whole staff even at night time we saw great acts of kindness and love.

I am sure that if he had been able, he would have liked to thank everyone who so caringly looked after him at Astor Court.

The care my dad received at Astor Court was outstanding. I have never encountered such a caring and wonderful team of people. Nothing was too much trouble. Dad was only at Astor Court for about a month at the end of his life, and I am so pleased that we found this wonderful home for Dad's final days. The staff were so supportive of my family and gave my dad exceptional care and treated him with dignity, respect and such kindness. I can never thank the staff enough.

Having been unexpectedly admitted to hospital, and then discharged in intermediate care, I found my room comfortable, food acceptable and overall care welcome and acceptable if a little overbearing for understandable reasons. The en-suite bathroom was, however, out of order.

The most positive thing about astor court is the care staff, the majority are caring, kind, thoughtful and always go the extra mile. The most negative would be that there is no safe outside space for dementia patients, there is space that could be utilised but it isn't safe and and it's such a shame it can't be used for fresh air and vitamin D, some activities outside would be lovely. We know its very important to dementia patients, my mum has trouble sleeping and more natural sunlight I feel would benefit this.

So far we cannot fault the service and those who work there, other residents also look content within the unit we visit.

I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!

Staff brill. Very professional. Kind and considerate.

Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.

My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.

What stood out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.

I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.

My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.

Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.

I feel my mam is happy in her own little way. I have no worries about her care, the carers are all lovely. The only issue I have is, all her clothes and belongings go missing. I am constantly buying her new clothes. I put her name and room number in them but it makes no difference at all.

Any queries or concerns are dealt with immediately. I have no qualms about my husband's care at Astor Court.

Prompt action to any requests and concerns we raise. Excellent.

As a family, we are very happy and content that our dad is settled and seems very happy with his new home, and the staff in particular. We find the staff more than helpful. Nothing is a trouble to them which is really nice.

My mam has been in and out of hospital since February due to various illnesses and struggling at home. After speaking to a care team manager on the last ward he mentioned residential care as an option and I agreed, and as I live in Cramlington I wanted her to be closer to us for her grandchildren to still see her as they have always had a close bond. I suggested Astor Court as it is a great home and because my mam is young, the home's age intake was welcoming. I also chose Astor Court because should my mam's need's change to nursing care, there is the lodge meaning it wouldn't be a huge upheaval for her and not as much stress for us because we won't have to search for an entirely new home. My mam has been there for two weeks respite initially and she has loved it and wants to stay. She has been so well cared for and feels safe there. Her wellbeing, mood, and diet have improved massively in these two weeks. All the staff are kind, understanding, and empathetic towards her.