Astor Court

Lamb Street, Cramlington NE23 6XF
Review Us
8.3 34 Reviews
  • Astor Court, Cramlington
Welcome to Astor Court.

Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Court Care Home is a purpose-built two storey home with garden space offering residential and dementia residential care.

There is ample car parking at the home for visitors and bus stop is located outside the home where the number 19, 57 and 58 buses visit.

Inside the home you will find a coffee shop where hot drinks are available complementary, a modern lounge with Radio, TV and DVD player, comfortable dining room serving breakfast, lunch and dinner, cinema room and conservatory on the ground floor. One the first floor they have an activities room, lounge and dining room. All bedrooms are provided with furniture and there are communal shower rooms and bath amenities.

They have two dedicated activities coordinators on site and their residents enjoy activities in and out of the home which includes trips out, entertainers in the home, crafts, prize bingo, gardening, home baking, domino’s, knit and knatter club and activities for special events. For residents who do enjoy quiet time to themselves, there are board games available as well as 1-1 time in resident bedrooms.

They have a 5 star award in Food Hygiene and believe food is a huge aspect of their care at Astor Court and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1253
  • Self-Funded Residential Dementia Care: from £1281
  • RESPITE Self-Funded Residential Care: from £1518
  • RESPITE Self-Funded Residential Dementia Care: from £1562

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Astor Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kim Richardson (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Visiting

  • Families and friends feel free to visit at any time of day. Upon admission, a secure passcode will be provided which will allow access to the building.


    For new visitors, Astor Court operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.

Parking

  • Ample parking to the front of the home

Astor Court Reviews (34)

8.3

Astor Court has a Review Score of 8.3 (8.317) out of 10, based on 5 reviews in the last 2 years.
Over all time Astor Court has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Astor Court
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Total of 34, showing 1-20
Review from G F (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been unexpectedly admitted to hospital, and then discharged in intermediate care, I found my room comfortable, food acceptable and overall care welcome and acceptable if a little overbearing for understandable reasons. The en-suite bathroom was, however, out of order.
Reply from Kim Richardson, Home Manager at Astor Court

Thank you for your review. My apologies that the toilet was not functioning at that time, this has now been addressed. Please feel free to contact me about any other issues, as any feedback is appreciated on ways we can improve. I will pass on your comments to the wider team, as I am pleased we are working well to support all residents return home after their hospital stay, thank you.

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Review from Lucy K (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Astor court for over a year now.
The most positive thing about astor court is the care staff, the majority are caring, kind, thoughtful and always go the extra mile. The most negative would be that there is no safe outside space for dementia patients, there is space that could
be utilised but it isn't safe and and it's such a shame it can't be used for fresh air and vitamin D, some activities outside would be lovely. We know its very important to dementia patients, my mum has trouble sleeping and more natural sunlight I feel would benefit this.
Reply from Kim Richardson, Home Manager at Astor Court

Thank you for taking the time to leave us a review, we appreciate your thoughts and are happy to hear that our care meets your expectations, we will pass this on to the team as they will appreciate this. In regards to the garden, we are currently looking into this as we would like to create a welcoming outdoor area for the people living with us."

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Review from A N (Relative of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my husband's grandmother out of hospital. The care staff and management have been fantastic and are always happy to help.
So far we cannot fault the service and those who
work there, other residents also look content within the unit we visit.
Reply from Jill, Regional Director at Astor Court

Thank you for taking the time to provide us with feedback. We are pleased that your grandfather-in-law is settling in well to Astor Court and that your experience of the service so far has been positive. We will share your review with the staff team who take pride in striving to provide the best possible care.

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Review from A M (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building
was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!
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Review from Peter M (Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most decent place to live.
Staff brill. Very professional. Kind and considerate.
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Review from P J (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.
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Review from Emma M (Granddaughter of Resident) published on 9 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try
their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.
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Review from D D (Wife of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed here for our 1st week's respite. The manager and the staff were very friendly and welcoming. I had good feedback when I rang to enquire about him, and this was most reassuring.
It is difficult to mark the options below fairly as I was unable to observe during the week.
What stood
out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.
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Review from J W (Friend of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.
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Review from Thomas C (Husband of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but
through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.
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Review from P M (Brother of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.
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Review from S L (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mam is happy in her own little way. I have no worries about her care, the carers are all lovely. The only issue I have is, all her clothes and belongings go missing. I am constantly buying her new clothes. I put her name and room number in them but it makes no difference at all.
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Review from Audrey M (Wife of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Any queries or concerns are dealt with immediately. I have no qualms about my husband's care at Astor Court.
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Review from B D (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prompt action to any requests and concerns we raise. Excellent.
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Review from G P (Daughter of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy and content that our dad is settled and seems very happy with his new home, and the staff in particular. We find the staff more than helpful. Nothing is a trouble to them which is really nice.
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Review from Kella C (Daughter-in-law of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in and out of hospital since February due to various illnesses and struggling at home. After speaking to a care team manager on the last ward he mentioned residential care as an option and I agreed, and as I live in Cramlington I wanted her to be closer to us for her grandchildren to
still see her as they have always had a close bond. I suggested Astor Court as it is a great home and because my mam is young, the home's age intake was welcoming. I also chose Astor Court because should my mam's need's change to nursing care, there is the lodge meaning it wouldn't be a huge upheaval for her and not as much stress for us because we won't have to search for an entirely new home. My mam has been there for two weeks respite initially and she has loved it and wants to stay. She has been so well cared for and feels safe there. Her wellbeing, mood, and diet have improved massively in these two weeks. All the staff are kind, understanding, and empathetic towards her.
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Review from Joanne S (Niece of Resident) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I salute you all as your dedication and care is outstanding. My uncle has been cared for so well thank you. All fantastic, manager and outstanding staff. Being a care provider myself I speak for all my family when I say thanks so much.
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Review from Linda W (Daughter of Resident) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my mum to this home before last Christmas and I am extremely impressed with this home. The care is exceptional, the carers are brilliant, nothing is too much trouble, they are friendly, caring and cheerful. I was worried about moving mum but had to as the last place was terrible, I am so pleased
I did. Five stars are not enough for this place!
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Review from M D (Sister of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister got taken into care as she has Huntington's and Astor Court was a short term fix until we found her something else as she is only 49 and too young for this care home. But, apart from the fact it is full of old people, she loves it. She is well taken care of. All the staff are lovely and so
friendly. My sister gets on so well with the staff that she wants to take them all to her new care home.
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Review from Grace F (Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and attention lovely staff very kind and helpful. Very well fed lovely food I ate far too much, diet starts tomorrow. You hear so many bad reports about care homes but this is really good.
The one downside is there should be activities to pass the time other than that no qualms
at all.
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Current Review Score: 8.3 (8.317)

Overview of Review Score

The Review Score of 8.3 (8.317) out of 10 for Astor Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.236 for Astor Court is calculated as follows: ( (24 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 55 Ratings = 4.236
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.081 Points relating to the number of positive Reviews for Astor Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 5 Positive Reviews ÷ 8.6 = 0.581
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kim

Kim Richardson

Job Title: Home Manager

Hello, my name is Kim and I am the Home Manager at Astor Court. I have worked in care services over 45 years in various roles & settings. I am focussed on residents living the life they wish, supporting loved ones during the changes their loved ones are experiencing. I am very flexible in my work availability, please speak with me about anything as I always wish to resolve issues & make improvements.

Frequently Asked Questions about Astor Court

What types of Care is Astor Court registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Astor Court have?

There are 43 Single Rooms.

What are the Facilities & Services at Astor Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astor Court to the centre of Cramlington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astor Court to verify any information. View our terms and conditions. Astor Court has an Enhanced Service - more info.