Castleview Care Home

Howling Lane, Alnwick NE66 1LH

Group: Ascot Care Ltd

Person in charge: Stephen Dunn (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Nursing and Residential. Ages 65+.

Single Rooms: 39

Shared Rooms: 3

Rooms with ensuite WC: 42

Weekly Charges Guide: Personal Care Single £507 – £620 (These prices are only a guideline, please contact Castleview Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Castleview Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Castleview Care Home has a Review Score of 9.2 (9.194)

The Review Score of 9.2 (maximum of 10) for Castleview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Castleview Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Castleview Care Home is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.194 Points relating to the number of positive Reviews for Castleview Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castleview Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castleview Care Home

  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1

I can’t thank Castleview Care Home enough for the loving care and support they give to my dad. He is at end of stage with c.o.p.d it has been very stressful for my dad and also our family, the care and the support we get from the manager and ALL the care team is second to none. My dad has been in Castleview for 51/2 years it’s heart breaking seeing your loved ones in a care home but knowing that people you trust are looking after them is so reassuring. My dad has been supported by a nurse who isn’t really a nurse but an angel in disguise, he has sat for hours and hours reassuring my dad he goes way way beyond his nursing role myself and my brother can’t thank him enough he has been our family’s rock.
A huge thank you to EVERYONE at Castleview from our family ??

How likely would you be to recommend Castleview Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stephen Dunn, Home Manager at Castleview Care Home responded to this review on 29 Dec 2017:

Thank you so much for the great feedback Sharon, it's an absolute pleasure to care for your dad.

My relative has been living in Castleview since May this year and has settled remarkably well. I have called at the home at various different times to check that it is as good as I thought and it is. The staff are compassionate and tactile and seem genuinely to love their work. I rate Castleview very highly.

How likely would you be to recommend Castleview Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault Castleview Care Home. My aunt has been there for 6 months and suffers from dementia. The staff are friendly and kind, efficient and communicative and when she gets upset when we are leaving will give her a hug, they seem always to have time to talk and listen. I know that my aunt could not be in a better place.

How likely would you be to recommend Castleview Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stephen Dunn, Home Manager at Castleview Care Home responded to this review on 28 Dec 2017:

Thanks so much for those kind words, as always we strive to provide person-centred care to all of our residents and their families.

The home provided an excellent standard of care to my uncle during his stay. At the start of his stay he was a very angry person in the early stages of dementia, however, the team worked with him and he settled in saying that the staff were excellent and looked after him very well. He enjoyed the variety of food and could not praise the staff enough who went out of their way to make his time in Castleview enjoyable. The team went out of their way to try and accommodate his needs including arranging to pick him up from the town if his legs were too sore to walk back.

How likely would you be to recommend Castleview Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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