Castleview Care Home

Howling Lane, Alnwick NE66 1LH
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8.6 30 Reviews
  • Castleview Care Home, Alnwick
Castleview Care Home is a purpose-built nursing and residential care home, located in a quiet area of the historic market town of Alnwick. It offers first-class care within a homely and stimulating environment. At Castleview, staff staff are carefully recruited and trained to ensure they are committed to deliver care with passion, empathy and dignity.

Residents are at the heart of everything that they do with staff providing care based on support plans that are unique to each individual, complemented by a programme of activities that keep Residents connected to each other, their families, and the wider community and focused on their wellbeing.
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Care Provided by Castleview Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £886 – £1010
  • Self-Funded Residential Dementia Care: £933 – £1040
  • Self-Funded Nursing Care: £1102 – £1265
  • Self-Funded Nursing Dementia Care: £1181 – £1295
  • RESPITE Self-Funded Residential Care: £886 – £1010
  • RESPITE Self-Funded Residential Dementia Care: £933 – £1040
  • RESPITE Self-Funded Nursing Care: £1102 – £1265
  • RESPITE Self-Funded Nursing Dementia Care: £1181 – £1295

Castleview's fees include:
-   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
-   Furnished accommodation.
-   All meals and drinks.
-   In-house laundry service.
-   All in-house activities organised to promote physical and mental wellbeing amongst Residents.
Additionally, Residents can request the following external services for an extra charge:
-   Chiropody
-   Hair Dressing
-   Vision and/or hearing visits
-   Dedicated dentist
-   Newspaper delivery
-   Landline telephone
-   Trips and days out are subsidised through the Residents Fund, but may incur a small fee.
Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Langley House.

These prices are only a guideline, please contact Castleview Care Home to find out the exact price for your requirements.

Contact Castleview Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Castleview Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stephen Dunn (Registered Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (0)

Visiting

  • Relatives are welcome at anytime, altough they kindly ask that you aim to visit outside of protected meal times. Castleview is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the Castleview team and have their questions answered.

Parking

  • Visitor parking is available to the rear of the home.

Castleview Care Home Reviews (30)

8.6

Castleview Care Home has a Review Score of 8.6 (8.561) out of 10, based on 4 reviews in the last 2 years.
Over all time Castleview Care Home has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Castleview Care Home
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Total of 30, showing 21-30
Review from Jacqui K (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Castleview Care Home in March, shortly after Dad died. She had Alzheimer’s so couldn’t live alone. She was immediately welcomed and settled in straight away. I cannot thank the staff who looked after mum enough. She was treated with the utmost dignity, care and respect by everyone
who dealt with her. The staff made a great effort to get to know her and she always told me she felt well cared for and that everyone was lovely. Sadly she died last week and I was able to be with her. The staff looked after me as well as they looked after Mum. Castleview is a wonderful, homely place with extremely caring staff. They made my Mum’s last few months comfortable and happy. They looked after me and my brother and sister as well throughout this difficult time. I was so worried about moving her there but I really had nothing to worry about. Thank you so much to everyone who looked after Mum so well and made things so much easier for me.
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Review from Yvonne J (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Castleview for two years. The staff are excellent; very friendly and helpful. Rooms are always clean and tidy. They really stepped up to the mark during Covid-19, keeping my mam safe and well, as well as others. Would totally recommend it for your loved ones. End of life care was brilliant;
my mam went with dignity and love. Thank you.
Reply from Steve Gibson, Head of Care & Development at Castleview Care HomeThank you so much for taking the time to complete this review at such a difficult time. Your kind comments will be fed back to the team at Castleview. Thank you.
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Review from Barbara H (Mother of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Castleview for just under a year now, and I am extremely happy with her care and appearance. She is happy and settled very quickly. The home keeps me informed and has been excellent during the pandemic. I cannot speak highly enough of the staff and manager!
Reply from Steve Gibson, Head of Care & Development at Castleview Care HomeThank you for taking the time to complete this review for Castleview Care Home. We are so pleased that you and your mother are happy with everything at Castleview and thank you for your kind comments. I will ensure that your comments are shared with the team. We will always continue to be the best we can. Thank you.
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Review from Harold H (Husband of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is with difficulty that I find words to express such excellence found in Castleview. Care, understanding and empathy with patients are of the highest level. I never cease to be aware of such high professionalism throughout the home. I have yet to meet any member of staff who does not smile and say
hello whenever our paths cross. I feel fortunate that my wife is in the care of Castleview.
Reply from Steve Gibson, Head of Care & Development at Castleview Care HomeThank you for your kind words and taking the time to write this review for Castleview Care Home. I know that your comments and sentiments will mean the world to the manager and the team and will ensure that your message is passed on to the team.
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Review from Margaret D (Daughter of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Castleview from early March to late April 2020. Her residency there was cut short by an illness from which she died on May 10th in hospital. During her time in the care home she was treated with compassion and respect, despite this incredibly stressful time. The staff
are wonderful and highly responsive, not only to my mother but also to her daughters. My only regret is that we didn't persuade my mother to become a Castleview resident earlier. I send my heartfelt thanks to all the staff. They are heroes.
Reply from Ian Proudfoot, Operations Manager at Castleview Care HomeAscot Care Ltd and Castleview Care Home would like to thank you, for your kind and positive comments to our service provided and to our dedicated staff team, after caring for your mum at this difficult time.
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Review from David S (Nephew of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was admitted to Castleview Care Home for respite care initially in September 2017. He became a full-time resident in November and unfortunately died in January 2018. I cannot praise all the staff highly enough. They are a caring, empathetic and very professional group of people who made the
final months of my uncle's life settled, happy and content. He did not find the move from his own home easy to accept but they helped him to come to terms with it with immense patience and understanding. Everyone from the management, the nursing staff, the care staff and the domestic staff worked as a supportive team to ensure that he was comfortable and well cared for. I know from conversations with him that he was very appreciative of everything that was done for him. I must also point out that this support continued after he died with everyone giving myself and other family members all the support and time we needed to deal with a difficult situation.


Thanks to you all.

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Review from Steve W (Relative of Resident) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been living in Castleview since May this year and has settled remarkably well. I have called at the home at various different times to check that it is as good as I thought and it is. The staff are compassionate and tactile and seem genuinely to love their work. I rate Castleview very
highly.
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Review from Sharon T (Daughter of Resident) published on 29 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank Castleview Care Home enough for the loving care and support they give to my dad. He is at end of stage with c.o.p.d it has been very stressful for my dad and also our family, the care and the support we get from the manager and ALL the care team is second to none. My dad has been in Castleview
for 51/2 years it’s heart breaking seeing your loved ones in a care home but knowing that people you trust are looking after them is so reassuring. My dad has been supported by a nurse who isn’t really a nurse but an angel in disguise, he has sat for hours and hours reassuring my dad he goes way way beyond his nursing role myself and my brother can’t thank him enough he has been our family’s rock.
A huge thank you to EVERYONE at Castleview from our family ??
Reply from Stephen Dunn, Home Manager at Castleview Care HomeThank you so much for the great feedback Sharon, it's an absolute pleasure to care for your dad.
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Review from Sarah M (Niece of Resident) published on 28 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Castleview Care Home. My aunt has been there for 6 months and suffers from dementia. The staff are friendly and kind, efficient and communicative and when she gets upset when we are leaving will give her a hug, they seem always to have time to talk and listen. I know that my aunt could
not be in a better place.
Reply from Stephen Dunn, Home Manager at Castleview Care HomeThanks so much for those kind words, as always we strive to provide person-centred care to all of our residents and their families.
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Review from Michael R (Nephew of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provided an excellent standard of care to my uncle during his stay. At the start of his stay he was a very angry person in the early stages of dementia, however, the team worked with him and he settled in saying that the staff were excellent and looked after him very well. He enjoyed the variety
of food and could not praise the staff enough who went out of their way to make his time in Castleview enjoyable. The team went out of their way to try and accommodate his needs including arranging to pick him up from the town if his legs were too sore to walk back.
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Current Review Score: 8.6 (8.561)

Overview of Review Score

The Review Score of 8.6 (8.561) out of 10 for Castleview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Castleview Care Home is calculated as follows: ( (35 Excellents x 5) + (10 Goods x 4) ) ÷ 45 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.783 Points relating to the number of positive Reviews for Castleview Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 4 Positive Reviews ÷ 9.8 = 0.408
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Jan 2026

For up to date information on bed vacancies, please contact us.

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Awards / Recognitions (0)

Meet the Team (2)

Steve

Steve Dunn

Job Title: Registered Home Manager

My name is Steve Dunn, and I am responsible for managing Castle View Nursing Home.


I have worked in social care since leaving school over 35 years ago. I have Local Authority and private sector experience. I have worked in residential and community-based services.


I have a passion for delivering true person-centred care and Dementia services.


When I'm not at work, my hobbies include Photography, woodwork and spending time with my two beautiful black Labrador retrievers.

Fiona

Fiona Mellon

Job Title: Home Administrator

Hi, I'm Fiona. I have worked in care for over 20 years, and I have a wealth of experience working in residential care.


I have supported the Castle View in various roles, including Senior Carer and Administrator.


I have been instrumental in developing administration systems that help run the home smoothly.


My hobbies and interests include Gardening, Local History and Country Dancing. I am an active member of my local community, and I regularly organise local events and raise funds for charities close to my heart.

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