

Care Provided by Riverside House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Riverside House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Riverside House Propco Ltd
- Private Owned
Person in charge
- Samantha Armstrong(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (46)
Visiting
- There are no set visiting times, visitors are welcome at any time, although kindly request that meal times remain protected to enhance the dining experience for residents.
Parking
- Car Park adjoining the home
Riverside House Reviews (62)
Riverside House has a Review Score of 9.4 (9.366) out of 10, based on 12 reviews in the last 2 years.
Over all time Riverside House has 62 reviews.
From the outset the staff at Riverside House were friendly, warm and welcoming. My mother was anxious about her respite stay, but the staff's reassurance and kind welcome soon settled her. The meals were a huge hit with my mum! The range of activities were varied and staff enabled Mum to take part. Overall, an excellent experience for her and peace of mind for me!
Thank you for taking the time to review us at Riverside, we are happy to here your mum enjoyed her stay.
I thank them all for making my mum’s last few years as happy as they could.
Thank you for taking the time to provide a review for Riverside, we very much appreciate your feedback and thank you for your kind words.
Three months later he is walking, his memory has improved and best of all he has made lots of new friends.
He is happier now than he has been in a very long time.
The staff are super friendly and treat Dad with respect and care.
Thank you for taking the time to review us at Riverside, we very much appreciate your feedback and thank you for your kind words.
My wife is very well looked after by the caring staff. Her overall well-being has improved during the time she has been a resident. The reason I chose this home was because of its excellent rating and the fact an excellent activities manager was in post 5 days per week. I cannot stress the importance of the well-being of the residents of the activities he does an excellent job exercising their minds.
Thank you very much for taking the time to review Riverside. We appreciate any feedback offered.
Overall, I am very happy with the care my mum receives. The carers are very kind and helpful and go out of their way to encourage my mum to join in things and make her happy. My mum has had two serious choking episodes and they literally saved her life. It gives me peace of mind knowing my mum is safe and well looked after. The home has a friendly, welcoming feel to it and it feels like one happy family there. Well done Riverside and I wouldn't hesitate to recommend it to people for their loved ones.
Thank you so much for taking the time to leave us a review and thank you for your kind words.
My father was in this care home 2 years ago and the staff were excellent so I didn't hesitate to get my mym here and she loves it. The standard of care is so good and it is a high comfort to the family to know she gets the best care with stimulating activities.
Thank You very much for your kind words and taking the time to submit a review.
Overall staff are extremely good and caring towards residents. They demonstrate understanding, and empathy towards individuals and know when to step back and allow a resident to have his/her lead. We always get a phone call to alert us of a fall which is great. Staff cope well with lots of different relatives phoning and understand the importance of keeping us all involved. Always willing to enable a visit where possible. Yes - there are problems with mixing up of clothes and owners but I recognise the difficulties caused by dementia. Presentation of food is sometimes lacking. Offering a cuppa to visitors is very welcome and makes us feel involved.
Thank you for taking the time to give us feedback, it's very helpful to hear people's input.
Since my mother arrived at Riverside House I have found the place to be clean and comfortable and a safe environment. She seems to be quite settled and I am more than happy with the way the staff treat her (with dignity). I would have no problem recommending the place to anyone who was thinking of sending a loved one there.
Thank you so much for taking the time to complete a review.
This is a lovely care home. We have just visited, and it was clean, and the staff were so friendly and welcoming. We took Mum into the garden, which is well laid out and well kept, also the bird feeders were filled. A member of staff brought a wheelchair for Mum and was very helpful. Mum’s room was clean, and the things she needed were available. Mum says she likes the food and the selection she is given. She also likes doing activities, which seem interesting and varied and tells me about what she has done. The staff are so kind and caring towards Mum, and have a laugh with her which she likes. They are very helpful when I phone to speak to Mum or to ask anything. The manager is very caring, knowledgeable and helpful and always responds to anything I ask. The atmosphere is very good, and I’m very happy that Mum is being cared for here.
Thank you so much for taking the time to send us a review; we very much appreciate any feedback.
Very covid conscious - very reassuring.
Thank you very much for taking the time to provide your feedback.
Mum moved in about a year ago and after a couple of months, she was at "home" and accepted the idea of living in a care home. Wi-Fi is important, but unfortunately not working now - restricting contact with the family!
Thank you for your review, we appreciate those who take the time to provide feedback. We have had on going issue's with our WI-FI due to our location, this has been incredibly frustrating. However this is being looked into as we speak and we will keep you updated with the progress.
If I could move my Grandmother somewhere else I would. Staff are rude, antagonistic, and obstructive. One member of staff shouted at me and another family member in front of residents. This was in relation to this member of staff allowing my Grandmother to spend money she did not have when we’d repeatedly asked her not to. She continued to demand we supplied money. My Grandmother sustained an injury in which no members of staff contacted us and they will now not tell us what happened or what protocols should have been taken. On our last visit, a staff member slipped up and told us we should have been filling out a Covid questionnaire every visit and that was the first time we had seen one in twelve months. After the verbal abuse on one visit, our PPI was not checked and we entered with no access to gloves. Appalling.
Thank you for taking the time to provide a review for our home. We were disappointed to read the feedback on your experience, which falls below our usual high standards. We take matters relating to the safety and wellbeing of our residents seriously, and the concerns you have raised were...
Friendly staff, clean rooms and good food. My mam also likes the entertainment events.
It has all been fine most of the time.
My stay for almost three weeks was so lovely. Both the staff and fellow residents were kind and incredibly welcoming. Nothing was too much trouble - all my care and needs were attended promptly and efficiently - always with a smile and kindness! I shall never forget my stay here and would recommend Riverside House over and over again.
This is an excellent home and I would recommend it wholeheartedly to everyone. The staff are very caring and helpful.
I think that the nursing staff cater well for all residents despite the great patience and care needed often.
It has been a while since I saw Mam because of covid19, but I know she will be well looked after as usual. I cannot praise the staff enough for keeping Mam safe and happy.
My Mother has been a resident at the home for 7 years, where she has been cared for with love but especially during the difficult months of COVID. The staff are brilliant and will always go above and beyond to ensure the safety and wellbeing of residents. It is difficult not being able to visit, so I appreciate the efforts of staff to keep in touch with video calls and the Facebook page. I know she is in very good hands. Thank you.
I've found the staff particularly caring and helpful during this very difficult period.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 August 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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