Riverside House

Gas House Lane, Low Stanners, Morpeth NE61 1TE
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9.7 58 Reviews
  • Riverside House, Morpeth
Welcome to Riverside House, an independent care home nestled in the heart of Morpeth. The team takes great pride in being an integral part of the local community, and the unwavering focus is on delivering exceptional, person-centred care to valued residents. This has been evidenced by winning the Activities Team of the Year Award at the Caring UK Awards 2022!

Situated on the picturesque banks of the River Wansbeck, Riverside House offers a tranquil setting with a substantial garden area, providing a peaceful retreat for residents. The prime location near the historic centre of Morpeth ensures easy access to local amenities, while excellent public transport links make visiting convenient for friends and family. For those traveling by car, ample parking is available in the dedicated car park.

The home boasts 46 well-appointed en-suite bedrooms, complete with Wi-Fi access and accessibility features for both residents and visitors. Additionally, a person-centred activities program is designed, with events and experiences tailored to the interests of residents, ensuring they lead fulfilling and engaging lives.

At Riverside House, residents on a residential basis benefit from individualised care led by a dedicated Senior Carer. Working closely with the resident and their family, a comprehensive care plan is tailored to meet their unique needs. Additionally, residents have access to the community-based healthcare team, including their GP and District Nurses, ensuring holistic care and support.

The doors at Riverside House are always open, and the team looks forward to welcoming you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1157 – £1158
  • Self-Funded Residential Dementia Care: £1157 – £1158
  • RESPITE Self-Funded Residential Care: £1157 – £1158
  • RESPITE Self-Funded Residential Dementia Care: £1157 – £1158

All Service users have access to a hairdresser on a weekly basis at an extra cost.
There is a top of fee for all funded care of 10%

These prices are only a guideline, please contact Riverside House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Riverside House Propco Ltd

Person in charge

  • Julie Roper (Manager)

Local Authority / Social Services

Admission Criteria

  • Contact Manager for any enquiries
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • There are no set visiting times, visitors are welcome at any time, although kindly request that meal times remain protected to enhance the dining experience for residents.

Parking

  • Car Park adjoining the home

Riverside House Reviews (58)

9.7

Riverside House has a Review Score of 9.7 (9.685) out of 10, based on 11 reviews in the last 2 years.
Over all time Riverside House has 58 reviews.

Overall Experience
  • 38
  • 15
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Date Published
  • 58
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Reviewer Connection to Riverside House
  • 25
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Total of 58, showing 21-40
Review from Brenda H (Daughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I am very happy with the care my mum receives. The carers are very kind and helpful and go out of their way to encourage my mum to join in things and make her happy. My mum has had two serious choking episodes and they literally saved her life. It gives me peace of mind knowing my mum is safe
and well looked after. The home has a friendly, welcoming feel to it and it feels like one happy family there. Well done Riverside and I wouldn't hesitate to recommend it to people for their loved ones.
Reply from Julie Roper, Home Manager at Riverside House

Thank you so much for taking the time to leave us a review and thank you for your kind words.

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Review from Sandra W (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in this care home 2 years ago and the staff were excellent so I didn't hesitate to get my mym here and she loves it. The standard of care is so good and it is a high comfort to the family to know she gets the best care with stimulating activities.
Reply from Julie Roper, Home Manager at Riverside House

Thank You very much for your kind words and taking the time to submit a review.

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Review from C H (Daughter-in-law of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall staff are extremely good and caring towards residents. They demonstrate understanding, and empathy towards individuals and know when to step back and allow a resident to have his/her lead. We always get a phone call to alert us of a fall which is great. Staff cope well with lots of different
relatives phoning and understand the importance of keeping us all involved. Always willing to enable a visit where possible. Yes - there are problems with mixing up of clothes and owners but I recognise the difficulties caused by dementia. Presentation of food is sometimes lacking. Offering a cuppa to visitors is very welcome and makes us feel involved.
Reply from Julie Roper, Manager at Riverside House

Thank you for taking the time to give us feedback, it's very helpful to hear people's input.

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Review from P L (Son of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother arrived at Riverside House I have found the place to be clean and comfortable and a safe environment. She seems to be quite settled and I am more than happy with the way the staff treat her (with dignity). I would have no problem recommending the place to anyone who was thinking of sending
a loved one there.
Reply from Julie Roper, Manager at Riverside House

Thank you so much for taking the time to complete a review.

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Review from N S (Daughter-in-law of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home. We have just visited, and it was clean, and the staff were so friendly and welcoming. We took Mum into the garden, which is well laid out and well kept, also the bird feeders were filled. A member of staff brought a wheelchair for Mum and was very helpful. Mum’s room was
clean, and the things she needed were available. Mum says she likes the food and the selection she is given. She also likes doing activities, which seem interesting and varied and tells me about what she has done. The staff are so kind and caring towards Mum, and have a laugh with her which she likes. They are very helpful when I phone to speak to Mum or to ask anything. The manager is very caring, knowledgeable and helpful and always responds to anything I ask. The atmosphere is very good, and I’m very happy that Mum is being cared for here.
Reply from Julie Roper, Manager at Riverside House

Thank you so much for taking the time to send us a review; we very much appreciate any feedback.

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Review from Gill S (Friend of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly, professional and welcoming. Activities really good, food reportedly excellent. My queries are always responded to and the who place seems caring and really has residents at heart.
Very covid conscious - very reassuring.
Reply from Julie Roper, Manager at Riverside House

Thank you very much for taking the time to provide your feedback.

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Review from Simon L (Son of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved in about a year ago and after a couple of months, she was at "home" and accepted the idea of living in a care home. Wi-Fi is important, but unfortunately not working now - restricting contact with the family!
Reply from Julie Roper, Manager at Riverside House

Thank you for your review, we appreciate those who take the time to provide feedback. We have had on going issue's with our WI-FI due to our location, this has been incredibly frustrating. However this is being looked into as we speak and we will keep you updated with the progress.

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Review from T S (Granddaughter of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
If I could move my Grandmother somewhere else I would. Staff are rude, antagonistic, and obstructive. One member of staff shouted at me and another family member in front of residents. This was in relation to this member of staff allowing my Grandmother to spend money she did not have when we’d repeatedly
asked her not to. She continued to demand we supplied money. My Grandmother sustained an injury in which no members of staff contacted us and they will now not tell us what happened or what protocols should have been taken. On our last visit, a staff member slipped up and told us we should have been filling out a Covid questionnaire every visit and that was the first time we had seen one in twelve months. After the verbal abuse on one visit, our PPI was not checked and we entered with no access to gloves. Appalling.
Reply from Julie Roper, Deputy Manager at Riverside House

Thank you for taking the time to provide a review for our home. We were disappointed to read the feedback on your experience, which falls below our usual high standards. We take matters relating to the safety and wellbeing of our residents seriously, and the concerns you have raised were investigated and addressed immediately. It was our understanding that you were satisfied with the outcome, so we are keen to review this at the earliest opportunity. Please contact us at manager@riversidehousemorpeth.co.uk to discuss further.

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Review from Ian S (Son of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, clean rooms and good food. My mam also likes the entertainment events.
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Review from Linda F (Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It has all been fine most of the time.
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Review from W H (Respite Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay for almost three weeks was so lovely. Both the staff and fellow residents were kind and incredibly welcoming. Nothing was too much trouble - all my care and needs were attended promptly and efficiently - always with a smile and kindness! I shall never forget my stay here and would recommend
Riverside House over and over again.
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Review from E S (Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent home and I would recommend it wholeheartedly to everyone. The staff are very caring and helpful.
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Review from Trevor W (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think that the nursing staff cater well for all residents despite the great patience and care needed often.
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Review from Sue C (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a while since I saw Mam because of covid19, but I know she will be well looked after as usual. I cannot praise the staff enough for keeping Mam safe and happy.
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Review from K S (Daughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at the home for 7 years, where she has been cared for with love but especially during the difficult months of COVID. The staff are brilliant and will always go above and beyond to ensure the safety and wellbeing of residents. It is difficult not being able to visit, so
I appreciate the efforts of staff to keep in touch with video calls and the Facebook page. I know she is in very good hands. Thank you.
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Review from W C (Nephew of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found the staff particularly caring and helpful during this very difficult period.
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Review from A S (Brother of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel the staff are very helpful and appreciate all they do with the situation with my brother.
Thank you very much.
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Review from Alison H (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to Riverside House following a few weeks in hospital. Prior to that he had been living in sheltered housing but was struggling to cope as he became more frail.
The staff have been wonderful from the very start, welcoming my father and also my sister and I. I have never known such a
cheerful, enthusiastic group of people, but they combine it with professionalism and respect at all times.
Within two or three weeks of Dad arriving we entered lockdown due to Covid-19. The staff have gone above and beyond to maintain contact for families and residents and are always happy to provide an update over the telephone (my father is very deaf so it isn't possible for me to video call or even speak to him on the phone). Riverside House have provided me with a peace of mind I wouldn't have had if Dad had still been in sheltered housing.
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Review from Helen P (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot describe the thanks and admiration I have for this dedicated team at Riverside. In these difficult times, they have continued to provide a wonderful home from home for the residents. They are supremely professional but more than that all service areas go the extra mile to make each resident
happy and safe. Thank you all. My mother sees you like family, and I see you as amazing!
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Review from A S (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to the home on Boxing Day after a difficult 7-hour journey from London. She was immediately welcomed and supported from then until now through a difficult transition. Staff at the home are at all times friendly, kind and supportive to her and her family. Thank you to them all.
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Riverside House is calculated as follows: ( (98 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 130 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverside House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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