Riverside House

Gas House Lane, Low Stanners, Morpeth NE61 1TE

Riverside House is a Morpeth facility well thought of in the region for the high quality of care its professionals provide, in relation to the needs of up to forty-six individuals.

The service has been set up to incorporate the needs of residents with dementia, as well as having experience of helping those with Parkinson's, motor nearone disease and multiple sclerosis.

All of the home's rooms are en-suite and are available for respite care needs, with carers also running a day care service for the local community.

PropCo is managed by Healthcare Management Solutions.

Owner: Riverside House Morpeth

Person in charge: Danielle Carter (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the A1 North take turning off A1 to Morpeth coastal route. Follow road through Clifton until you reach Morpeth town Centre, go over the bridge and turn right at the mini-roundabout the right again at the next mini-roundabout follow that road along passed the library and carry on round the next corner and Riverside House is situated on the right hand side. Please park in car park provided beside the home.

Visiting:

No set visiting hours and welcome to visit at any-time throughout the day and early evening.

Parking:

Car Park adjoining the home

Latest Care Quality Commission* Report on Riverside House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Riverside House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.427 for Riverside House is calculated as follows: ( (54 Excellents x 5) + (29 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 96 Ratings = 4.427

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.826 Points relating to the number of positive Reviews for Riverside House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.2 Target = 0.326

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Riverside House has a Review Score of 8.3 (8.253) from 8 Reviews


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Riverside House?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Riverside House

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1

The overall care is of an extremely high quality. Every effort is made to ensure the resident gets the correct level of care to ensure safety and well-being. Relatives are consulted at all levels and treated with respect. There is always a cheerful relaxed atmosphere in Riverside and carers, chefs, maintenance all work as a team for the benefit of the residents.

How likely would you be to recommend Riverside House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Overall, I am happy with my relatives care in Riverside House because she is happy and contented, she likes the staff and her room. She does not like joining in activities and is not forced to do so. She is content with her family and staff popping in and out watching her telly, getting her hair done etc. Her only moan is other residents wandering into her room and going through her things. The staff have placed an alarm mat so she can stand on it for help. Her mobility is poor and can't move herself.

How likely would you be to recommend Riverside House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Both parents were in this home until dad passed away in June 2017. Consequently, I have got to know the staff and residents very well. Staff are very friendly, they care about their residents but staff turnover is very high. There is no budget for activities and often it is short staffed. Food is fine but portions seem to be too large. I don't feel that mum can have a cup of tea whenever she wants - has to wait for the tea trolley. Domestic staff are brilliant and home is kept clean. Carers help mum with hygiene with no problem. They encouraged mum to eat when she was really poorly. She is safe and warm.

How likely would you be to recommend Riverside House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

My husband has been a resident for just over one year. During this time I have never had any concerns regarding his safety or care.
The staff are fabulous and always ready to help or advise if needed.

How likely would you be to recommend Riverside House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

A lot of changes being put into place due to a recent change of managers and ownership. These all appear to be improvements. An 'open door' policy to the manageress works brilliantly for us - and has been very reassuring for both the new user and their family. Both the caring staff and the domestic and maintenance staff are brilliant. Any concerns can be talked about at the time and are acted upon. Only one occasion when I feel I was avoided!

How likely would you be to recommend Riverside House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The care home is staffed well and good care is taken of the service users. The food is excellent. I think the activities person is good, but could maybe do with some help. A lot of the staff have left lately who we had to built up a lovely bond with and they knew the service users needs etc, so now new staff have come who seem nice and we have we can build up a good rapport. Also, can ask the staff and management questions or help for our father, mother etc. at anytime. Overall, very good.

How likely would you be to recommend Riverside House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Very impressed with Riverside House care home. My wife's room is comfortable, pleasant staff and excellent meals. The staff are very caring and the whole atmosphere attempts to make the experience of being there as much like their home as possible. My wife, who has dementia, appears to have settled in, which has removed many of my worries about her future condition.

How likely would you be to recommend Riverside House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has recently moved into Riverside House and we couldn't have chosen a better place for her. Right from the start, from stepping through the doors to visit, to my mum becoming a resident, we were made to feel welcome and involved. The home is very welcoming and well maintained. It smells fresh and the residents are well kempt and clearly very well cared for.
The staff have been fantastic and every single member of the team has been absolutely lovely. We looked at other homes but none even came close to Riverside House. The emphasis is very much on providing high quality care for the residents and their loved ones and we feel very pleased and reassured that mum is a resident at Riverside House.

How likely would you be to recommend Riverside House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Riverside House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Riverside House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Riverside House