Riverside House

Gas House Lane, Low Stanners, Morpeth NE61 1TE

Riverside House, Morpeth, Northumberland
Riverside House, Morpeth, Northumberland
Riverside House, Morpeth, Northumberland

Riverside House is a Morpeth facility well thought of in the region for the high quality of care its professionals provide, in relation to the needs of up to forty-six individuals.

The service has been set up to incorporate the needs of residents with dementia, as well as having experience of helping those with Parkinson's, motor nearone disease and multiple sclerosis.

All of the home's rooms are en-suite and are available for respite care needs, with carers also running a day care service for the local community.

Akari Care is managed by Healthcare Management Solutions.

Owner: Riverside House Morpeth

Person in charge: Danielle Carter (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the A1 North take turning off A1 to Morpeth coastal route. Follow road through Clifton until you reach Morpeth town Centre, go over the bridge and turn right at the mini-roundabout the right again at the next mini-roundabout follow that road along passed the library and carry on round the next corner and Riverside House is situated on the right hand side. Please park in car park provided beside the home.

Visiting:

We have no set visiting hours you are welcome to visit at any-time throughout the day and early evening.

Parking:

Car Park adjoining the home

Latest Care Quality Commission* Report on Riverside House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Riverside House has a Review Score of 8.3 (8.276)

The Review Score of 8.3 (maximum of 10) for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Riverside House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.45 for Riverside House is calculated as follows: ( (35 Excellents x 5) + (17 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 60 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.826 Points relating to the number of positive Reviews for Riverside House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.2 Target = 0.326

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Riverside House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Riverside House

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband has been a resident for just over one year. During this time I have never had any concerns regarding his safety or care.
The staff are fabulous and always ready to help or advise if needed.

How likely would you be to recommend Riverside House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A lot of changes being put into place due to a recent change of managers and ownership. These all appear to be improvements. An 'open door' policy to the manageress works brilliantly for us - and has been very reassuring for both the new user and their family. Both the caring staff and the domestic and maintenance staff are brilliant. Any concerns can be talked about at the time and are acted upon. Only one occasion when I feel I was avoided!

How likely would you be to recommend Riverside House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

The care home is staffed well and good care is taken of the service users. The food is excellent. I think the activities person is good, but could maybe do with some help. A lot of the staff have left lately who we had to built up a lovely bond with and they knew the service users needs etc, so now new staff have come who seem nice and we have we can build up a good rapport. Also, can ask the staff and management questions or help for our father, mother etc. at anytime. Overall, very good.

How likely would you be to recommend Riverside House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Very impressed with Riverside House care home. My wife's room is comfortable, pleasant staff and excellent meals. The staff are very caring and the whole atmosphere attempts to make the experience of being there as much like their home as possible. My wife, who has dementia, appears to have settled in, which has removed many of my worries about her future condition.

How likely would you be to recommend Riverside House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has recently moved into Riverside House and we couldn't have chosen a better place for her. Right from the start, from stepping through the doors to visit, to my mum becoming a resident, we were made to feel welcome and involved. The home is very welcoming and well maintained. It smells fresh and the residents are well kempt and clearly very well cared for.
The staff have been fantastic and every single member of the team has been absolutely lovely. We looked at other homes but none even came close to Riverside House. The emphasis is very much on providing high quality care for the residents and their loved ones and we feel very pleased and reassured that mum is a resident at Riverside House.

How likely would you be to recommend Riverside House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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